Fantastic hotel, great for families or couples, friendly to the extreme, nothing is a problem to the three and only staff.
From the moment we arrived at 1am (4hr transfer) food and drink in the room to the moment we left (3am pick-up) again food and drink for the journey, we where treat well.
The hotel is situated at the end of a forest road amidst beautiful scenery, quiet and peaceful.
There is a complimentary ski-bus at 9am, returning from 3pm-5pm, no night service.
To get into town ask the recpetionist for the best taxi fare (should be no more that 6lev) and pay the driver when he picks you up.
Otherwise most of the restaurants offer to pick you up and return you free.
Rooms ar basic and clean, warm 24hours, there is a small fridge though no hair dryer, the shower and toilets work well (despite other reviews), soap and shampoo on hand, though the towels are only changed one a week ,you could ask for more if this is not enough.
Food is plentiful,varied and again not as other reviews it is not recycled, always different and delicious.
Breakfast is continental though fried and boiled eggs are always served, ask for cold milk as the norm is hot, fruit teas are served so bring your own .
Bar prices are very cheap, beer £1 and local Vodka and coke around £2, comfortable lounge (light the log fire(matches on the mantlepiece).
Have a great time forget what you have read (or do not waste your time on the day trip to plovdiv (at £20 its is not worth the journey) and the guide talks for the whole day, even the drivwer told her to shut it.
Have fun in the snow.
Try for floor 4 for the best view and balcony.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.