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“First time family ski holiday” 5 of 5 stars
Review of Snezhanka Apartments - TMF

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Snezhanka Apartments - TMF
3.0 of 5 Hotel   |   57 Kniaginia Maria Luiza Blvd | Pamporovo Resort, Pamporovo 1202, Bulgaria (Formerly Snezhanka Apart Hotel)   |  
Hotel amenities
Ranked #2 of 32 Hotels in Pamporovo
Chessington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“First time family ski holiday”
5 of 5 stars Reviewed March 11, 2013

Arrived home from Pamporovo and Snezhanka on the 9th march and had a fantastic time learning to ski with the family for a week. It was our first time and none of us had been on skis before, the first day, some of us couldn't even walk! Our instructor Stela was fantastic, so patient and friendly and she encouraged our group of 12 to support and help each other learn, meaning we all became good friends by the second day and made good use of the pubs in pamporovo, especially Bells pub (cheap and friendly with good music). Snezhanka provided a great place to stay. Food was great with lots to choose from and staff were friendly even though they had limited English. Hotel room was comfortable, although shower doors were both broken it didn't create a huge problem so we just made do for the week. Rooms were clean which is the most important thing and facilities were in working order. Big thanks to Barney, Leona and Michelle, our Crystal Ski reps who worked hard to make sure we had a great holiday. TIP: avoid the bell-ringers at the ski depot, after the first day they get annoying, and some say the only way to get rid of them is pay for the bell! But beware, they attach the bell to a zip on your jacket as a gift, then they remember you a few days later and try and con you out of 10 lev!

Room Tip: Book an apartment if you're a big group as its nice to be able to socialise at the end of skiing...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, March 13, 2013
Thanks for the review but the hotel has its own review page on trip advisor. This page is for people staying in the Snezhanka Apartments managed by TMF and not the hotel rooms used by Crystal. Two very different holiday experiences!
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2013

Had a great time here on a school ski trip. The hotel is friendly, clean and comfortable. Very handy to the ski slopes. All in all no complaints apart from food which was slightly repetative and not always as hot as I would have liked. Would return again!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, March 13, 2013
Thanks for the review. The Snezhanka Hotel actually has its own review page - this one is for the apartments managed by TMF.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

This was our 3rd time in pamporovo but the first time in the snezhanka. All around, it's been the best hotel by far. Apartments are warm, clean and spacious, and excellent value for money. The bar is probably the best bar in the resort and beer is only £1.50 a pint.

Breakfast was always great, and dinner was good but a bit samey. Not the best selection for a veggie but I'v found this to be the case in a few eastern European hotels.

We brought a group of 20 this year and booked through pippa at snow white travel. Having someone put together a tailored group package was an amazing help and a lot cheaper than booking with the bigger companies i've used before.

All in all, great price and great apartments. We'll be back next year!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, March 13, 2013
Thank you so much for your review. Great to hear that you had a good stay and we look forward to welcoming you back next year!
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Wakefield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 2, 2013

Just returned from Pamporovo Snezhanka apartments after a Feb half term weeks family skiing. All booked through Pippa from Snow white. She was great, very helpful and accomodating to our changes of details prior to travel. We booked apartments, half board, ski and boot hire and ski lessons as well as private transfers through Pippa. Flight from Stansted to Plovdiv was on time and Ryan Air were efficient

We were efficiently met at Plovdiv airport and had a private transfer including a stop at a supermarket en route to Pamporovo (1.5 hours)

There were 6 of us including 3 children (13,11,9). We had two apartments - 1 bed and 2 bed. The apartments were quiet, spacious and functional and the mattresses on the beds were amazingly comfortable and shower hot and powerful (just what you need after a days skiing). The only slight negative was the sofa bed which was a little worn and our youngest ended up sleeping on it as it wasn't comfortable for anyone heavier. The dishwasher didn't work but Galina got it sorted as soon as reported. The daily cleaning was exceptional and the towels were arranged in patterns eg heart, swan etc and all clothes folded and laid on bed. Clothes storage was a bit of an issue for 5 of us in one apartment as there weren't many hangers in the large wardrobes and drawer space was limited. If anything the apartments were too warm and the thermostats on radiators didn't seem to make much difference.

The hotel facilities were good, the swimming pool was a great extra however after one swim my daughters eyes reacted and she couldn't swim again. It was lovely and warm but a bit cloudy.
The bar had a great atmosphere on an evening but not always enough sofas/tables to accomodate everyone. Drinks were reasonably priced. The hotel food was generally plentiful with lots of choice. At the end of the week it got very busy and the kitchen couldn't keep up with demand but after a little wait the buffet tables were re-plenished. Generally a bit bland and alot of sprouts on the menu but lots of volume to stock up the energy for skiing. Desserts were amazing

Buses to the ski station were regular and reliable. We booked ski packs and the instructor had good English and dealt well with a mixed ability group. Get there early on the first day to get skis and boots sorted as there are queues out of the door. There were queues at the bottom lift every morning but longest wait was about 30 minutes. As soon as you get up the mountain the crowds thin out.

The Golden Eagle at the top of the mountain was great for lunch, very reasonable and friendly staff.

We didn't book many of the Apres ski activities as we were too tired but the children did the snowboard taster and that was brilliant value. The 2 hour session taught them all the basics of snowboarding and they are now all hooked!!!

All in all a great holiday. We will be returning next year and booking through Snow White

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, March 4, 2013
Thank you so very much for that wonderful review. It was a pleasure to have you stay with us and we look forward to you coming back to Pamporovo. I love the photographs of your children snowboarding! Perhaps next time they will turn to the dark side for the week.......
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Leeds
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 2, 2013

Had a brilliant time over the half term holiday in Pamporovo. The appartments provided a great base for the family. While the food in the hotel was a little cold by uk standards it was always very pleasant and enjoyable. Good selection both at breakfast and dinner. The hotel bar was great as beer was only £1.50 a pint ! Where else in European ski resorts is that possible? Pippa was very helpful and we will be using her services again next year. Driver from airport was especially careful and aware of making his passengers feel safe. Well done all!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, March 3, 2013
Thank you so much for taking the time to leave a review of your stay at Snezhanka Apartments and especially glad that you felt that your booking with Snow White Skiing was felt to be good value for money. We do believe that our honest approach and open communications helps keep our guests prepared and happy. We hope to see you again next year!
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Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013

This was our first time skiing as a family and our abilities ranged from zero to reasonable. I was sightly aprehensive about how it would work out for all of us but I needn't have worried. It was a fantastic holiday and the children are already planning next year's trip! The apartment was very clean and spacious with plenty of extra bedding if we needed it. The hotel food was fine and very plentiful and the staff were friendly and helpful.
The skiing was absolutely super and perfect for our needs. The ski instructors were brilliant and kept us entertained and motivated during the entire week - despite a few tree hugging incidents and a plethora of bruises!
I would highly recommend this holiday, booked through Snow White Skiing, and we are already looking forward to next year.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, holiday coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, February 28, 2013
Thank you so much for your review. I am so glad that your first family ski holiday was such a success and very glad that we were able to meet your needs at the Snezhanka Apartments. TMF and Snow White SKiing look forward to your next ski holiday with us next year?
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Mold, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2013

Had a great time here - party of 6 of us booked thru Pippa at Snow White Skiing - superb -everything was described and would highly recommend them to look after all your needs. Private transfer from Sofia which was 3+ hours but had great drivers to/from resort even stopping off to do some 'shopping' ( beer/crisps/water) at a Metro and George our driver pushed the trolley!

Accommodation was spacious, clean and warm (too warm at times) - food was good value but gets a bit 'samey' after a few days so its good idea to break it up and eating out is cheap also - fillet steaks and wine for under £20 a head at Gloria Mar 200 yds away is excellent... Enjoyed the skiing and facilities but lifts were a bit hit and miss with technical problems i.e starting late some days and one was out of action for most of a day which cut off a lot of the runs. Spa staff were not that friendly in hotel and I think if you pay for pool & gym then you should get to use all the facilities - Jacuzzi and steam room were extra - its not a deal breaker but its nice to pay once and then have use of all the facilities. Galina the resort contact for Snow White at the ski centre is great also and nothing is too much trouble - she helped arrange some medication for one of our party and also one got injured after a day and couldn't ski but she sorted out the doctor /inspection and insurance paperwork and even set up a deal for a local taxi driver at a set fee to ferry him around... so he could meet us for lunch on the slopes and in the bar after for some Apres ski...amazing.
My only criticisim was the shuttle buses that take you back to town/accom leave the ski centre way too early - the last one back was 4.45 and doesn't allow for a few beers after you come in at 4.15-4.30 so we got ourselves a 6 seater taxi for 15 lev and stayed in the White Dog which was great with live music everyday - a few beers later we would head back to the Appt.... the shuttles should be running until 6pm IMO, a small extension in time but it would also benefit the bars at ski centre 2 also for some post skiing trade.

All in all a great trip away - good snow conditions, excellent value for money and great service from Show White/Pippa/Galina - we hope to use you again!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday coordinator - TMF/SWS at Snezhanka Apartments - TMF, responded to this review, February 28, 2013
Thank you so much for your comprehensive review. I am very glad to hear that your holiday was a good one and appreciate all the feedback you have given.
Regarding the shuttle buses, sadly the ski resort management company no longer provide the buses and so transport is provided by the individual hotels. The Snezhanka Hotel provides a shuttle bus and obviously would much rather you have your apres ski drinks in the hotel bar rather than down on the slopes.
Perhaps the restaurants and bars down at the ski centre should provide a 6 o'clock shuttle back up to the town which would encourage people to stay down and frequent their establishments instead?
Hope to see you again next year!
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Additional Information about Snezhanka Apartments - TMF

Address: 57 Kniaginia Maria Luiza Blvd | Pamporovo Resort, Pamporovo 1202, Bulgaria (Formerly Snezhanka Apart Hotel)
Location: Bulgaria > Smolyan Province > Pamporovo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 32 Hotels in Pamporovo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Snezhanka Apartments - TMF 3*
Number of rooms: 43
Official Description (provided by the hotel):
Self catered apartments with all the facilites of the hotel on your doorstop. Full and complete holiday organisation. ... more   less 
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Also Known As:
Snezhanka Hotel Pamporovo

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