We stayed in this Hot Spring hotel during Cherry Blossom April in 2013, when my parents, and us had great 3 days accommondation: Fantastic out-door hot spring on top of the building, seeing dreamy night view of Osaka, and yummy breakfasts.
BUT when we brought my sister and her husband back to MINOO again at the end of November for maple tree season, the management group is different from year 2013. The hotel after renovation turned too big to manage. 1. They forgot to give us the sashimi coupons when we checked in. 2. The former top hot spring with beautiful view was not there anymore. New location of hot spring is in basement. And the water is not as milky as before. 3. They have no sign at online booking or in hotel rooms that they have issues with people having tattoos. When my sister and I were in the middle of our shower, with bubbles in our hair and gel on our bodies, 3 hotel female employees came in to tell us literally "Get out!" with very rude attitude and body language. We only got to know why we were asked to leave the hot spring when we came out, as they showed us a paper with very little written regulations. I think, as a hot spring hotel, they should tell customers with tattoos in advance. Driving customers out by saying and signing rudely "Get out!" is totally not acceptable. 4. We asked their Assitant manager to complain about our poor-treated experience. Surprisingly, he spoke in very broken english that how big and how international this hotel management group is, didn't say any sorry. 5. My husband speaks fluent japanese, and he evetually came and translated our anger, so the female staff who drove us out and touched my sister's body finally kneeled down to apologize. But this costed lots of our time and energy, also ruined our good mood along the 10 days holiday.
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- Also Known As:
- Minoo Kanko Hotel Mino, Osaka Prefecture