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“Rude staff, Poor Management, and Arrogant Assistant Manager” 1 of 5 stars
Review of Minoo Kanko Hotel

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Minoo Kanko Hotel
1-1 Onsenmachi, Mino 562-0006 , Osaka Prefecture   |  
Hotel amenities
Ranked #2 of 3 Hotels / Ryokan in Mino
Singapore, Singapore
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Rude staff, Poor Management, and Arrogant Assistant Manager”
1 of 5 stars Reviewed December 7, 2014

We stayed in this Hot Spring hotel during Cherry Blossom April in 2013, when my parents, and us had great 3 days accommondation: Fantastic out-door hot spring on top of the building, seeing dreamy night view of Osaka, and yummy breakfasts.

BUT when we brought my sister and her husband back to MINOO again at the end of November for maple tree season, the management group is different from year 2013. The hotel after renovation turned too big to manage. 1. They forgot to give us the sashimi coupons when we checked in. 2. The former top hot spring with beautiful view was not there anymore. New location of hot spring is in basement. And the water is not as milky as before. 3. They have no sign at online booking or in hotel rooms that they have issues with people having tattoos. When my sister and I were in the middle of our shower, with bubbles in our hair and gel on our bodies, 3 hotel female employees came in to tell us literally "Get out!" with very rude attitude and body language. We only got to know why we were asked to leave the hot spring when we came out, as they showed us a paper with very little written regulations. I think, as a hot spring hotel, they should tell customers with tattoos in advance. Driving customers out by saying and signing rudely "Get out!" is totally not acceptable. 4. We asked their Assitant manager to complain about our poor-treated experience. Surprisingly, he spoke in very broken english that how big and how international this hotel management group is, didn't say any sorry. 5. My husband speaks fluent japanese, and he evetually came and translated our anger, so the female staff who drove us out and touched my sister's body finally kneeled down to apologize. But this costed lots of our time and energy, also ruined our good mood along the 10 days holiday.

  • Stayed November 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 7, 2014

Minoo Kanko Hotel is a short commute from Osaka, with one train change when you get to Ishibashi taking the Hankyu train. Once you arrive there its a short walk and elevator up to the hotel, which is very hard to miss. During the day there are guides waiting at the Minoo train station who can provide English maps. Checking in was easy and they will give you a wristband which will allow you to access the onsen and other areas. Our room was overlooking the city so we could see Osaka and the whole city in between. An incredible view. The disadvantage of this is that the room is very far, on the other side of the hotel. The slippers aren't that comfortable for westerners with larger feet so I would advise taking your own if you can.

It's Japanese style sleeping with a tatami floor and futon, but very comfortable and everything is well laid out and relatively spacious.

The onsen is great, there's a few different areas some for day use only and some for staying guests. Remember everything here is in Japanese (there's some English) so pay attention or you may walk in the wrong door and find yourself somewhere you're not supposed to be.

We checked out a comedy show and they have dancers and bands as well. Also check out the sauna because it's very relaxing.

A couple of tips:
- When you check in you can become a member which will allow you to get some discount vouchers
- After you check out you can exchange your staying wristband for a day-use wrist band and use the onsen afterwards
- The waterfall is a good walk up the hill before the elevator to the hotel, it's really worthwhile
- The buffet has a VIP section where you can enjoy the view as well. It costs a little more but it's also a good view
- You can use the wristbands to purchase items from the vending machines inside the onsen and this will get charged to your room

Room Tip: The rooms furtherest away have great views
See more room tips
  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Minoo Kanko Hotel

Address: 1-1 Onsenmachi, Mino 562-0006 , Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Mino
Room Service
Hotel Style:
Ranked #2 of 3 Hotels / Ryokan in Mino
Price Range (Based on Average Rates): $$
Number of rooms: 200
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Also Known As:
Minoo Kanko Hotel Mino, Osaka Prefecture

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