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Reviewed March 24, 2014

We stayed at the Super Hotel because our usual place was already fully booked on a long weekend. We arrived around check in time and were able to park outside the hotel. We checked in and were given the speeches about how to use various facilities in the hotel. This hotel features a "pillow bar" in the lobby, so you can pick a pillow that suits you. They also offer nightshirts for guest use. You pay by machine at this hotel and the machine gives you a number which is the combination of your room's lock. No keys here! Women are also given a separate number in order to use the onsen. There is also no check in after midnight, so don't be late!

The big feature of this hotel is an onsen, which is available to all guests (except those who have high blood pressure, tattoos or are drunk). As are most baths in Japan, this was segregated by gender. I used the women's bath. It was small, but quite nice. I liked it because it didn't seem too hot, but that may be a point against it for most people! The bath in the Yamagata hotel has sodium chloride in the water, according to their website. There were also a selection of shampoos available if you wanted to choose one.

We had reserved a double room and that is what we got. It was very, very small, even by Japanese standards. The bed was tucked into a corner of the room and we had less than a metre of floor space between the bed and the desk! There was no phone in the room, which did surprise me, but I never use one anyway. There was a small fridge, a kettle with two mugs and some Japanese tea, and a TV with optional Video on Demand for 1000 yen. I liked that there was a charger in the room for iPods & cell phones.

There was a very small bath and sink in the bathroom, and a washlet (toilet) as well. The problem for me was that the bathroom (unit bath) was higher than normal Japanese bathrooms in hotels. Also, because the bathroom was so small, the toilet blocked half of the doorway, making it quite tricky to get in and out of the bathroom.

The bed was comfortable, but a little too low for me. The quilt just fit the bed, so when two people were under it, it was a little small.

The free breakfast in the lobby the next morning was good, and had quite a large variety of food available. There was a lot of Japanese food, but also a nice selection of western foods. The vending machine in the breakfast area was also free during breakfast time.

We quite enjoyed the Super Hotel for one night, but neither my husband nor myself would want to spend an extended amount of time there. The room was small (but very clean). It is basically a place to sleep if you plan to be out all day.

We would stay there again for one night, if our usual place is fully booked, but would rather not have an extended stay there.

Date of stay: March 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stellastarstruck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
スーパーホテル山形駅西口, 支配人 at Super Hotel Yamagataeki Nishiguchi Hot Spring, responded to this reviewResponded June 15, 2014

Thank you for your stay with us and all messages.

We’re appreciated that all information you’ve written about Pillow, Night ware, Onsen, Breakfast, and Room here.

It may help many foreign customers who looking for the places for their stay at Yamagata area.



We have many originalities to complete our hotel brand concept.

It’s “LOHAS=Lifestyles of Health and Sustainability”.



We believe a sound sleep makes your guest healthy.

The Select Pillows are prepared for a sound sleep.

We’re so sorry that you feel that the room you stayed was a little small and inconvenient.

We tried to make the bed in guest room as big as possible as same reason.



Have you tried Our JAS-certified organic vegetables salad and original healthful additive free dressing??

These vegetables are grown with care by farmers expending great time and effort without agricultural chemicals and chemical fertilizer.

It’s very flavorful, nutritious, and an appropriate sources of energy for stating the day.

If we have another chance, Please visit here again and try some.



We’re looking forward to welcoming you someday.

Again Thank you very much for your comment and giving us many hints.



Manager Miyamoto

Super Hotel YAMAGATA-eki nishiguchi Natural Hot spring

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Date of stay: January 2024
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 20, 2023
Google Translation

Date of stay: October 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 6, 2023
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Date of stay: October 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 2, 2022
Google Translation

Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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