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“Now that's a Westin!” 5 of 5 stars
Review of Westin Trillium House Blue Mountain

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Westin Trillium House Blue Mountain
4.0 of 5 Hotel   |   220 Gord Canning Drive, Blue Mountains, Ontario L9Y 3Z2, Canada   |  
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Ranked #1 of 7 hotels in Blue Mountains
GreenLeadersBronze level
Ottawa, Canada
Top Contributor
59 reviews 59 reviews
59 hotel reviews
Reviews in 52 cities Reviews in 52 cities
107 helpful votes 107 helpful votes
“Now that's a Westin!”
5 of 5 stars Reviewed October 12, 2006

I know I'm very picky, but when something is good, you got to say it. This is a great place, all the nice things about on a brand new hotel. Everything works, it looks great and the staff was very friendly.

The rooms are very spacious and comfortable.
The heated pool outside is a big selling point, so is the "fake" village itself. Touristy, but very nice to stroll around, eat something, buy something, watch the shows...

Be aware that Blue Mountain (and therefore, the Westin) is a family destination, so expect to see lots of children and teenagers running around. Although I had a great time, I can see why some people can be frustrated about that.

I actually didn't eat at the restaurant (overpriced in my opinion), but it was very clear that they and the hotel are separate entities. Restaurant people didn't know anything about the hotel and vice-versa.

As a last comment, I must say it was by far the friendliest hotel staff I've seen lately. Congratulations!

  • Liked — It's brand new!
  • Disliked — $15 parking per day!
  • Stayed October 2006, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Toronto, Ontario
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2006

We came here to celebrate our 10th year anniversary, to get away from the city, and to scout the area for the upcoming winter. I can say that we were definitely NOT disappointed. It was fabulous.

The staff were extremely helpful and friendly. The food at Oliver & Bonacini was delicious and the service, superb.

We stayed in a 2-bedroom suite and the room was spacious, comfortable and had all the necessary amenities, including some extras - the kitchen was well-equipped. We had room-service breakfast and both mornings, the staff were very good at setting up the breakfast in our rooms.

The 'nightlife' around the area is slim pickings but that doesn't mean you won't have fun. The area is quite quaint and quiet, and rather like a 'niagara-on-the-lake' but even less to do at night.

However, the hotel has a lovely bar and the staff were delightfully friendly.

Besides a room with games machines, there is a fantastic playroom for the younger kids and our daughter had a great time there.

It's a fabulous family getaway, and for adults too! We were able to have a romantic celebration, as well as a family holiday all-in-one..

And the Heavenly Beds, and Showers, really were heavenly... So thanks Westin..! Well Done.

  • Liked — The Restaurant - Oliver & Bonacini
  • Disliked — can't say.. everything was great
  • Tips/Secrets — Have the grilled seafood at the restaurant.. and enjoy the drinks at the bar.. :)
  • Stayed August 2006, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 10, 2006

My husband and I just returned from a small getaway to Collingwood, Ontario. This hotel is new and trendy, obviously catering somewhat to a younger crowd, but for us middle of our lives people it also catered to our needs for comfort and a plentitude of provisions for complete relaxation. Every employee we met was very well mannered, going out of their way to ensure courtesy and comfort without causing us to feel stifled.

The hotel also has that still glossy look that new places have before the corners get knicked. We particularly enjoyed the outdoor pools. The hotel has heated pools that go way beyond 'jacuzzi' for style and variations in temperature, in a very artistic design that includes a backdrop of rolling hills (check out the web site).

My only peeve is that despite the presence next door of a full scale water recreation complex for families, the hotel sets no limits on use of these hotel comfort pools by families or children at any time of the day, right up until closing at 11 PM, and so they come. The pools can get overcrowded and noisy for this reason, and not so conducive to the serenity I was seeking in this gorgeous setting. (I notice that some other major hotels have addressed this problem by limiting kids to before 8 or 9 PM, or having separate family areas.)

Otherwise, fantastic suite for not too much with a nice fireplace and down duvet, lots of room and a great view... good walk to the room too, very nice for me, but beware those who want to be less than a minute's walk from the elevator.

Incredible culinary experiences await those who take on the Oliver Bonacini restaurant. The food is fresh, quality, top notch and done to a T, and the service is very good. Again, I have a serenity killer complaint though... way too much loud music in the restaurant. There's a lot to be said for quiet jazz or classical, kept to a certain level. No doubt hearing music rip is quite exciting for the young and chic, but what about the rest of us who *used* to listen to the music pumped?

I am willing to go the distance to seek out quietude as a rare and wonderful tonic to the noise and bustle of a busy life. That's why we go to places like this marvelous hotel, which remains a delight nonetheless. In fact we've already booked another getaway to the Westin Trillium!

  • Liked — Good service, elegant and clean rooms, the hot pools, the sauna.
  • Disliked — Noise.
  • Tips/Secrets — Avoid weekends and the entire month of March if you want to keep it quiet and romantic.
  • Stayed September 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2006

We (my husband, myself and our 2 children - aged 11 and 7) stayed 3 nights at the Westin Trillium House at the end of August. I have very high standards and I must say this hotel met most of them. The hotel is expensive (cheaper if you book online - 20% discount) but well worth it. We stayed in a one bedroom apartment with a queen size sofa bed. The only problem we had was the when we arrived, we found that there was no bedding for the sofa bed, we stopped at reception on the way out and they apologised and asked us what time we would like the bed made up - when we returned to our room later that evening the bed was ready. I normally have problems sleeping in hotels because they are so noisy but this one was so peaceful - no bumping, banging or kids screaming from other rooms.

The room was decorated and equipped to a high standard. It was nice to have a seperate shower and bath. A nice little touch was the pull out clothes line over the bath - great for hanging wet swim wear on.

Talking of swim wear, the hotel pool and spa were lovely. The pool was very large and there are lots of beds, tables and chairs around the pool. We also went to the Aquatic center next door, which was fun for the children but I much preferred the hotel pool and it was warmer!

We have been to Blue Mountain several times, we love the 'village way of life' and yes the restaurants are a bit expensive but we always had good food. The children love the Firehall and I would highly recommend the Hollywood Bollywood pizza - yummy!

We will definately be going back to stay at the Westin sometime over the winter.

  • Liked — Beautifully decorated and equiped
  • Disliked — Nothing, it was great hotel
  • Stayed August 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 31, 2006

Very good, clean and new. Pricey, but expected and justified. The staff was friendly, although scarce. The village is nice, expensive, but nice to browse. The restaurants are all over priced and average food, typical tourist trap. The attached waterpark is great for the kids, but you must pay extra to get in. Overall it was an enjoyable stay.

  • Liked — Cleanliness and spaciousness of room
  • Disliked — No free internet access
  • Stayed August 2006, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 29, 2006

Our stay at this hotel lasted one (1) evening as a thunderstorm passed and knocked the power out for about 20 seconds, just enough time to blow the air conditioning unit in our room. From what I have read, this seems to be an ongoing problem. Staff was unable to do anything except smile and say "sooorry."

  • Liked — Front lobby restaurant had great blueberry pancakes
  • Disliked — NO AC!
  • Tips/Secrets — Stay away from this hotel during thundestorms, windstorms or snowstorms. The power will go out!
  • Stayed July 2006, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto On
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2006

I read all 13 reviews before arriving at the Westin property with my husband and 3 kids for a mini back to school break. This was our first experience with the Westin chain, and it was generally positive, but there are a few BUTS.
The hotel was gorgeous and the whole lobby smelled like the fresh lillies in the hallway. Our one bedroom seemed a bit tight for our family of 5, so we upgraded to a one bedroom with loft, that can sleep 6. What we loved: the starbucks coffee, and nice teas, the tiny but fully equipped kitchenette, having a balcony, the 3 tv's (no more tv fights), the decent bath ( I don't know why they insist on calling it a "Heavenly Bath", it's still just a bath, but has a separate shower. and nice decor) We had to call down to get our bathrobes, which were absent. They also appear to be having a hardware issue as all the bathroom locks are either defective or broken and don't lock. (overhead the same complaint from other guest) Same went for our in room safe, which appeared defective. The pool and gym are great, the restaurant I'm sure is nice, but not very kid friendly. The only other major annoyance is that the famed Westin kids club was pretty non existant. Front desk told us it is apparently at "selected Westin hotels" , funny they never mentioned that when I booked. The housekeeping staff are trained to greet you every time you pass them in the hall, which is frequent.
Incidentially, I was very suspicious of the Jan 7/2006 review. What guest uses capitals to identify by trade name the "Heavenly Bed" and mention that it is a Westin "signature feature". You don't fool me buddy, save the website for real guests that have real comments.

  • Liked — the pool/hot tub
  • Disliked — the things that didn't work, or were forgotten in our room
  • Tips/Secrets — Ask about the "kids club" and what it really means.
  • Stayed August 2006, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Westin Trillium House Blue Mountain

Address: 220 Gord Canning Drive, Blue Mountains, Ontario L9Y 3Z2, Canada
Phone Number:
Location: Canada > Ontario > Grey County > Blue Mountains
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Blue Mountains
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Trillium House Blue Mountain 4*
Official Description (provided by the hotel):
The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more   less 
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Also Known As:
Westin Trillium House Blue Mountain Hotel Blue Mountains
Westin Collingwood
Westin Trillium Hotel Blue Mountain
Collingwood Westin
Westin Trillium House Blue Mountain Blue Mountains, Ontario

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