We have frequented this property during the winter months over the last 3 years. Unfortunately this hotel has gone steadily downhill. We book a one bedroom suite as we travel with our 7 year old daughter and need a bit of extra space. If this is what you have in mind and expect lots of space, you will be sorely disappointed. It is in fact a very, very small space.
The rooms: are in terrible repair. On our last visit, one of the chairs was badly soiled, the curtains were falling off the rail and the carpet was horribly stained. When I called housekeeping to report the stained chair, they removed it and told us they had no chair to replace it with. The curtains were quite high up and we were told they were not able to fix them during our visit. I should mention the televisions - they are from the 80's - no attempt to upgrade or replace them has been made. Housekeeping thanked us for letting them know about the stained carpet, but said they couldn't shampoo it until after we left - so we got to enjoy the dirt and stains throughout our visit. Also, we had a tiny little double bed (we are both tall adults) and a sloping ceiling in our room; the ceiling was so sloped, I had to duck to go around to the other side of the bed to open the curtains. I will also mention that the heat would not stop; yes, I know it is winter, but when we woke up Saturday morning, the room was 89 degrees. Since maintenance seemingly could not fix the problem, we had to have the air conditioning on to combat the heat; it is not pleasant having cold air blast throughout the room in the winter, but did it counteract the problem.
Service: Forget it; I strongly recommend if you want service, you go elsewhere as it does NOT exist here. Problem with your room - so what? Not happy with the hotel - they certainly don't care. I asked for a duvet for the pull out sofa - it took over 45 minutes for housekeeping to deliver a blanket; I told them I requested a duvet (like the bedroom has) and was told that is not what they supply for the pull out bed. I have never heard of this before; I like my daughter to be nice and warm when she sleeps and I don't think a sheet and blanket are enough, especially in the winter. Another example, I requested a separate shower when booking online, called the night before to confirm we were assigned a room with a separate shower and even asked when we checked in - I was told yes, we had a separate shower in the room. After shlepping our bags and food upstairs all the way to the end of the hall (no bellmen were present when we arrived), we discovered there was NO separate shower. We were told we could have another room on another floor, but never once did the staff apologize for their oversight.
Housekeeping: Was spotty. Some days we would come back to the room and the dirty dishes would be stacked in the sink. Others, they would be in the dishwasher. Only one time were the dishes cleaned in the dishwasher, though they were left for me to put away. On our last visit, we found someone's hair in the bathtub - there is just no excuse for this.
Noise: If you really, really like LOTS of noise, this is the property for you. It is non-stop all day and night. There was a party in the hall outside of our room; every time it was broken up, it would start right back within minutes. This went on until 4:00am. Not to mention the doors are so thin you can hear the people walking by the door talking. On the last visit before last we had a room facing the pool. Lovely view of the pool and village, but extremely noisy until the pool closed for the night.
Parking: Please be aware they charge $16.00 per day for SELF PARKING. If you are lucky, you may even find a spot. Most times you have to park along a wall since there are clearly not enough spots for the number of rooms.
Internet: As if $400.00 per night isn't enough, they will charge you $9.95 per day for internet.
Management: Just doesn't care. After several visits since January 1st, all equally as bad, I called the hotel manager. I never had a return phone call, so I left another message. Still no returned call. This seems to be typical of the attitude of management at the hotel.
For the rates the Westin charges, they should have much higher standards. It is nothing more than a 2.5* hotel (and only gets this rating as they are close to the village, otherwise a firm 2* would be most appropriate).
Please stay elsewhere. I have heard great things about Mosaic and the Grand Georgian and that is where we will stay next year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.