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“Poor Management = Big Time Disappointment” 1 of 5 stars
Review of Club Intrawest - Blue Mountain

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Club Intrawest - Blue Mountain
3.0 of 5 Condominium   |   276 Jozo Weider Blvd., Blue Mountains, Ontario L9Y 3Z2, Canada   |  
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Hotel amenities
Certificate of Excellence
London
1 review
10 helpful votes 10 helpful votes
“Poor Management = Big Time Disappointment”
1 of 5 stars Reviewed June 28, 2014

We have been Club Intrawest Members for 7 years and have travelled North America with our kids to enjoy many Club Intrawest & Associate Club locations, and have loved every one of them...until this year. We have been to our 'home' CI location at Blue Mountain 5 times and this year we invited 3 additional families to experience the property to encourage them to consider becoming Members themselves. Sadly, it was an utter disappointment!! It wasn't the fact that we spent 2 years worth of points on a week in a 2 bedroom unit with hot-tub that ended up being situated in a parking lot overlooking the highway. - Nor was it the fact that the beautiful boathouse lounge/terrace overlooking the pond was closed due to very loud renovations with construction workers in and out of the same building that the kids' club is situated. - It wasn't even the fact that mice ran under our chairs by the pool or that CI sold some pond facing property for private home development (which will cause extensive construction on-site once lots are sold). - Our Big Disappointment is the fact that we were left feeling that the CI Blue Mountain Sr. Management Team just didn't care about us or our fellow guest Members at all. The 'situation' happened after we were told that the CI Vball court was no longer located on their property so they were not responsible for its upkeep and even though the posts were still in the ground, they no longer had a net to provide us (OK- that's fair). So, to accommodate our own guests and a few of the other Member families who still wanted to play, my husband and I spent hours raking the unkempt volleyball court (rakes supplied by CI groundskeepers and some CI employees even commended us on our efforts toward multi-Member family fun). We even went out that night and purchased a Volleyball net ourselves. When we went out in the morning to put up the new net, the net posts had been removed! Despite full knowledge of our efforts, the Sr. CI Management had ordered the posts to be removed overnight! Since the Vball court was not even on their property, we were shocked that they would go out of their way to remove them - it was just a mean thing to do! We were livid and demanded an immediate meeting with the CI Sr. Manager. When she finally 'called' us, she was defensive and condescending and refused to provide us with her Manager's contact information to formalize our complaint. In order to enjoy the rest of the week with our friends, we chose to ignore the issue until we got home, hoping to receive some type of communication to address our complaint. It's been a week and there has been no communication from any Club Intrawest Management at all. Needless to say, they lost Membership sales from at least 3 new families (not counting the potential recommendations from the other affected Member families). For anyone looking to book time at CI Blue Mountain- make sure the construction is finished and that there is new Management in place!

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    45
    26
    5
    1
    1
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22
45
Solo
0
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 24, 2014

Booked a 3-night mini getaway for our anniversary & was great. Location is easy to find, clean & staff is very pleasant.

One word of caution: do not attend their "3 hour" sales pitch to invest in their timeshare - it's a ripoff and waste of $. Past that it's a great place.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 28, 2014

We stayed here for my birthday! it was nice, clean, warm, modern and is located in the perfect location - not too close or far from the mountains!
Breakfast - AMAZING! fresh and homemade foods and i HIGHLY recommend ordering from their in house menu and using the microwave in room. Food is made locally and the prices were very fair. Staff - INCREDIBLE! helpful and very considerate. ROOM - king bed! small kitchenette - with all the necessities. a bathtub made for 2! Fireplace and a cozy deck!
WILL DEFINITELY BE BACK!

Room Tip: When you arrive request an upper floor room. if available they will gladly relocate you :)
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Ontario, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 26, 2014

Nice modern accommodation. We stayed in a lodge suite and it was perfect for 2 of us.
Hot tub was nice and it was a bonus to have separate adult and family tubs.
Breakfast in lodge was basic but enough to get us going.
Regular shuttle service provided easy access to the village.
Very friendly staff!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 21, 2013 via mobile

We used our Hilton club HGVC points to stay at Blue Mountain. We stayed in a Studio and it is great. Big king bed in front of a gas fireplace and looking out the window at the ski hills. Great view. We also received discounted chair lift vouchers. Regular price is $72 voucher was $57. All day. The room has a large kitchen with sink, microwave, fridge, toaster, kettle, all dishes, even wine glasses. The hills are a short shuttle ride or you could walk. TV is a bit small in the room but they also have a DVD player and stereo. DVD are free to use. Room is spacious and bathroom is huge. Will come back again for romantic weekend or stay in a larger unit with family for skiing or golf.
I recommend HGVC member take advantage of their club point and go skiing at Blue Mountain.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed October 21, 2013

My boyfriend and I stayed for 2 nights in mid October in a studio suite in the main Lodge building. The room was spacious - large bathroom, sitting area, king bed and small kitchenette/bar area. There was also a porch with 2 Muskoka chairs and a hammock overlooking the adult pool (closed for the season when we were there). The adult hot tub next to the pool was great to soak in after a day of hiking. The property wasn't very busy during our stay so we were lucky enough to have the hot tub to ourselves most of the time.

The kitchenette was stocked with glassware, dishes and cutlery, along with a microwave, small fridge, toaster, kettle and coffee maker. Unfortunately most of the glassware wasn't very clean and required a hand washing before use.

A buffet breakfast is served in the Lodge building (additional cost $11pp I believe). The spread is simple but filling - eggs, bacon, toast, cereals, etc. They also have breakfast baskets you can order delivered to your room. Both convenient options in case you don't feel like walking over to the village (it's only a 5 minute walk across the road and parking lot).

Overall a pleasant stay with good facilities and friendly staff. Would recommend and stay here again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 10, 2013

We traded a week of timeshare in Stowe for a week at Club Intrawest, Blue Mountain, ON. The unit we had was two bed/ bath and quite spacious. The unit was clean (and they clean it again mid week at no charge). The Club features a very attractive "boat house" activity centre with nice fitness facilities, a heated pool, and large separated hot tubs for both family and adults. The Staff here are very friendly!

The units are decorated in faux distressed wood furnishings made to give it that "nothing matches" look one would find at a typical Muskoka Cottage. The second bedroom is laid out for children with two single beds.

This facility is located a short walk from the Blue Mountain village shops and restaurants. Sort of like a mini Whistler village. Be careful however, both the shops and the restaurants are way over-priced, intended to separate Toronto folks from their dollars.

If you go check out some great little restaurants a short drive away. Our favourite was "The Dam Pub" in Thornbury, but we also enjoyed the "Stuffed Peasant" in Collingwood.

Room Tip: If you have accessibility issues, be sure to ask for a unit on ground level, as there are no elevato...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Intrawest - Blue Mountain

Address: 276 Jozo Weider Blvd., Blue Mountains, Ontario L9Y 3Z2, Canada
Phone Number:
Location: Canada > Ontario > Grey County > Blue Mountains
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 12 Specialty Lodging in Blue Mountains
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Club Intrawest - Blue Mountain 3*
Number of rooms: 53
Official Description (provided by the hotel):
Cottage-like Vacation Homes at the foot of Blue MountainClub Intrawest is a private vacation club. From time to time, Guests are invited to stay at the Club on a nightly, cash basis. The Vacation Homes at Club Intrawest – Blue Mountain surround a private mill pond. A Boat House and Great Lodge provide a comfortable meeting place for social gatherings. Vacation Homes feature outdoor porches with hammocks, screen doors that ‘thwack’ when they shut, harvest kitchen tables, large soaker tubs and fireplaces. This is cottage life at its best. Club Intrawest – Blue Mountain is inspired by traditional Ontario cottage country. Early Canadian-style wood furnishings define interiors. Hand railings are created from old, refurbished canoe paddles. Colorful, distressed wood accents provide a sense of whimsy. ... more   less 
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Also Known As:
Club Intrawest - Blue Mountain Hotel Blue Mountains
Club Intrawest Collingwood
Club Intrawest - Blue Mountain Blue Mountains, Ontario

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