Our first experience with The lodges at the Blue dates back 3 years ago. A friend of ours recommended them for a nice family vacation that won't break your budget. As we are a family of 5 with a dog, this is something we really need. So we booked a 2 bedroom condo that was close to the beach and perfect for our family fun getaway. To our surprise and momentary disappointment, when we first arrived we noticed a leak in a corner, coming in from the above unit. We had to call the office and ask them to send someone to take a look at it. I had already explained to the kids that if there was nothing to be done about this we would spend the day at the beach and around, and make the best of things. The maintenance staff came in less than five minutes, looked at the problem and gave us the bad news that we would not be able stay here, but that they would do their best to try to find us similar accommodations, if not we would be compensated for the inconvenience. With that he made a call to the office, and we waited with our fingers crossed. After a few minutes he came back to us with the wonderful news that they were able to place us in a new condo, as long as it was to our liking. We had to follow him to the new location for a viewing and approval. To our surprise we were relocated to a 3 bedroom, 2 storey, 4 bathroom (with jacuzzi) condo at the foot of the mountain; a whole 30 second walk from the village. We were ecstatic and extremely grateful. We truly expected to be compensated in some way, but we did not expect this. They went above and beyond and even apologized for not being as close to the beach as the last place was. It was more than close enough to the beach and beautiful.
Since then we've been staying with The Lodges at Blue Mountain for the last 4 summers and couldn't be happier. Check in/check out is fast and efficient; the staff is extremely helpful and always go above and beyond. We always have an amazing time, the chalets are perfect and so are the condos; they are all conveniently located so you can spend time in Collingwood, in the village, and at the many beaches around. The accommodations are all very clean and spotless, and just perfect!