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“Expensive” 2 of 5 stars
Review of Ben & Jerry's Torrimar

Ben & Jerry's Torrimar
Ave Ramirez De Arellano | at Tren Urbano Torrimar Station, Guaynabo 00966-0000, Puerto Rico
787-793-3659
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Ranked #3 of 80 Restaurants in Guaynabo
Price range: $4 - $10
Cuisines: American, Pizza, Hamburgers, Ice Cream
Dining options: Breakfast, Late Night
Restaurant details
Dining options: Breakfast, Late Night
Houston, Texas
Top Contributor
63 reviews 63 reviews
31 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
“Expensive”
2 of 5 stars Reviewed March 29, 2014

The staff was not very friendly, the portions were EXTREMELY small, and the prices were high. Half the people in our small group were done eating their tiny ice creams by the time the others got theirs. Not worth the time or money.

Visited March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benandjerryspr, Owner at Ben & Jerry's Torrimar, responded to this review, March 31, 2014
Dear Jaclyn G,
I am sorry you didn't enjoy your visit to Ben & Jerry's in Torrimar. We aim to please & the fact you found our staff "not very friendly" has been passed on to our team. I am not going to assume you are a tourist, but I will note, Torrimar is our "local" shop & most of our employees speak Spanish almost exclusively. I am hoping yours was a case of lost in translation... At any rate, I have reminded my team of our goals as a business & customer service is ALWAYS #1 on our list, followed very closely by the quality of our product.
You noted you found our servings small & prices high. Ben & Jerry's is not only a super premium ice cream, it is also a socially conscious product. When you buy Ben & Jerry's you are buying much more than just ice cream. You are supporting happy cows who give milk untreated with pain inducing growth hormones & chickens who can roam freely at the same time as producing the eggs used in our ice cream. All of our flavors are Fair Trade Certified, which means no children were used to produce our amazing product, & the communities supplying our ingredients can sustain themselves as well as thrive. Also, Ben & Jerry's 100% non GMO conversion is nearly complete! All of these things add cost to our product, but we believe it is worth it! Compared to the local competition, our prices are only slightly higher, while our product is of infinitely higher quality. Our value cannot be beat. However, if you ordered one scoop, you ordered a kids portion, which is our smallest scoop meant for children. I apologize if your cashier didn't inform you of this. We recommend our small, which is a 6oz portion, where you can choose 2 flavors.
April 8, 2014 is Free Cone Day world wide. Hope to see you there!
-Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 reviews from our community

Visitor rating
    30
    8
    0
    3
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Juan, Puerto Rico
Top Contributor
129 reviews 129 reviews
87 restaurant reviews
Reviews in 53 cities Reviews in 53 cities
52 helpful votes 52 helpful votes
“Cool place to have a light lunch”
4 of 5 stars Reviewed November 25, 2013

This place is right near the urban train station and is a cool, hip place to have burgers and chicken sandwiches. The day we went we had chicken breast sandwich in pesto sauce, potato salad and a delicious sundae with chocolate coffee ice cream. My grandson had a mini pizza, just perfect for a boy his age. Can't wait till we go again.

  • Visited September 2013
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Awesome Place..!!!!”
5 of 5 stars Reviewed October 24, 2013

The ice cream is amazing! so many flavors to choose from. The place is fantastic, the staff is very friendly and the hippie decor "love it" . Great place to go any time..!!!

  • Visited October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
puerto rico
Senior Contributor
29 reviews 29 reviews
25 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
“Slow service, expensive... tourist / rich trap”
1 of 5 stars Reviewed October 22, 2013

So I've been here literally twice, I live in Torrimar / Tintillo. The service was quite slow. The ice cream is very expensive. Guess what? The place is always packed. Location location location. I congratulate the owners, I'm sure they are laughing all the way to the bank. The fact is that as long as the place keeps doing great business, why would they offer more economical fare or speedier service. In capitalism, we vote with our dollars.

Guaynabitos keep spending money here, they will keep getting what they pay for.

For my part, I only took my kid here because maggie moos was closed, and now we just avoid sweets mostly (except once in a while at a restaurant etc).

You've been warned.

  • Visited March 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
“Fun atmosphere and a yummy meal”
5 of 5 stars Reviewed June 30, 2013

I went to the Torrimar store last week for my lunch break, and I had the Angus Burger and then a scoop of ice cream. Everything was great, the food was really good and the atmosphere was terrific. Id recommend this to my friends and family. The employees were very nice and the wait time for my food wasn't too much.

  • Visited June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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