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“Exemplary During Earthquake!” 5 of 5 stars
Review of Radisson Hotel Narita

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Radisson Hotel Narita
4.0 of 5 Hotel   |   650-35 Nanae, Tomisato 286-0221, Chiba Prefecture   |  
Hotel amenities
Certificate of Excellence 2014
South Lyon
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Exemplary During Earthquake!”
5 of 5 stars Reviewed March 13, 2011

General Manager should be given a HUGE bonus this month! Immediately follow the 8.9 earthquake, he came outside and spoke to us, assured us and even made us laugh. He and his staff provided us with slippers [for those who ran outside without shoes], towels/blankets to keep warm, water bottles, generator/heater to keep warm. He used the shuttle buses [used to transport Flight Crews to the airport] as a place to stay safe and warm while we waited to go back inside [2 1/2 hours after the initial quake]. He provided us with timely updates. He did not allow his staff or anyone else to go back inside until it was safe. The hotel building itself was not damaged at all, although the shaking was very strong and lasted a very long time [approx. 2 minutes] Anywhere else in the world and the building would have collapes. The construction of this building is exemplary ~ other earthquake prone countries should take note!

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Richmond, California
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed February 16, 2011

We weren't exactly thrilled at the prospect of an overnight stop at the Radisson Narita after a missed standby flight to Bangkok, but got a great last minute rate and hopped on the free airport shuttle in search of a good night's sleep. The trip took about 30 minutes and not the 15 minutes advertised, mainly because it takes around 15 minutes just to get out of the airport. The shuttle is comfortable and runs very frequently. There is also a free bus into Narita which we took to explore the town and see the temple. It is also possible to take a bus to Tokyo, though we went to the airport and took the train instead. The rooms at the hotel are very comfortable and the internet is free. There is a fantastic fitness center with state-of-the-art treadmills and other decent machines, weights, free weights, and more. For a fee there is an indoor pool and sauna. I believe there are even tennis courts though it was winter and we didn't explore those. The extensive breakfast buffet, if not included, is very expensive but delicious, with made-to-order omelets as well as more traditional Japanese fare (strangely, including soft serve ice cream, an interesting breakfast choice). The lobby area is a very comfortable, nice place to hang out in after checkout or while waiting for a shuttle. Overall this was a great experience and a much cheaper alternative to staying in Tokyo.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
53 reviews 53 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 2, 2011

The Radisson Hotel Narita is not a bad place to stay if you need to be close to the airport, but otherwise it is pretty soulless and standard hotel.

The first thing to note is that the hotel is on the outskirts of Narita, not in the airport complex, so it takes a little longer to get to on the shuttle bus than you might expect – at least 20 minutes.

The good thing about being a bit further away from the airport is that the hotel is set in some nice grounds, so you can get outside and go for a walk if you want.

The gripes are that they charge extra for using the pool (which seems odd) and the bar is ridiculously over-priced, even for Japan. Some of the staff were a bit rude, but it didn’t look like the most enjoyable place to work either.

Otherwise, the hotel is clean and comfortable and if you book online in advance then the rates are exceedingly good. It is easy to spend more on dinner and a drink than the room will cost you.

Overall, very good value for money but nothing particularly special. I wouldn’t spend more than one night here.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2010

It's one of these hotels near Narita airport - should you need to stay there to catch an early flight. So there is not much around, but for a Japanese hotel it's pretty good. Great choice for breakfast, very reasonable price, teatime set is with 1200 yen great value too. Has a little starbuck like coffee counter there too with reasonable prices. Lots of airline staff seem to stay here. Service was great so good value overall

  • Stayed December 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Paul, Minnesota
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 9, 2010

I have stayed at this facilty 4 times including right now. I am writing this on my I-touch in the restaurant. I very much like the location close to the Narita airport. The hotel provides free transport to and from the airport as well as free bus service to the town of Narita and also to Tokyo. The rooms are modern and comfortable and the service and vituals in the restaurant and bar are 1st rate. The hotel has free workout facilities. I feel home here.

  • Stayed December 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 29, 2010

Nice, modern, and clean lobby. Grounds are nice. A lot of local weddings take place here, but then there are the rooms.

Certainly not clean by Japanese standards. Most are run down, dirty carpets, outdated furniture and bathrooms. Sewer smell kicks in during the afternoons.

Biggest gripe is with temperature control in the rooms. It is either heat or air condition, depending on what they have the master switch at. It can be an unseasonably warm, 80 degree day, but since it is May and air condition has not been turned on, the only option is heat. That coupled with the fact that there are down comforters on the bed and the windows only open a few inches can make for a VERY uncomfortable night. Also, to save money (I'm guessing) that even when the air condition is on during the summer, during the middle of the night, the output is cut throughout the hotel which makes the temperature in the individual rooms go up 5 to 10 degrees. Nothing worse than being jet lagged, trying to sleep, and waking up in a sweat.

Two swimming pools, one indoor, one outdoor. Outdoor one is often has no water in it, even during the summer. When they perform maintenance on it, it is usually for a few weeks. Fitness center is minimal, with outdated equipment.

Staff is nice until there is a problem, then they shut down and all of the sudden their English skills disappear.

I've written to Radisson headquarters twice, but they refuse to even acknowledge my complaints.

  • Stayed October 2010, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 23, 2010

The Radisson in Narita is a nice and clean hotel. There is a tower section and garden wing. I've stayed in both but preferred the tower. There are renovations being done currently thru mid December. I haven't noticed too much hammering like other hotels during renovations. The staff is courteous enough. Some of the higher floors have heated toilets with built in bidet, but I think the hotel is adding it to all rooms. There are no mini bars in room, but there is a hot water pot and coffee/tea service. You can buy dry noodles in the gift shop downstairs and use the hot water maker in your room. The gift shop has lots of good things. I shop there all the time. There is also a baby fridge in your room to keep things cold. There is a shuttle bus to take you to the mall. The restaurant is fair to good. I've eaten there many times and never a complaint. Lots of convenience stores nearby like 711 and Lawsons. Also many mom and pops typr restaurants with fairly good food at good prices. Example: large sapporo beer and dish of gyoza is about 1000 yen. No tipping necessary in Japan. There is also a sport bar at the hotel which feels like an America pub if you're into that. Swimming pool, workout room, kiddie play center.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Narita

Address: 650-35 Nanae, Tomisato 286-0221, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Tomisato
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels / Ryokan in Tomisato
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Hotel Narita 4*
Number of rooms: 490
Reservation Options:
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Also Known As:
Radisson Hotel Tomisato
Radisson Narita
Narita Radisson
Radisson Hotel Narita Japan/Tomisato

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