When we arrived we could not find the front desk.....it is in an unlabelled office. The housekeeping staff was gathered in there when we stepped in and no one turned their attention to us until we spoke up. We were given the key to our room, which was LOVELY, but looked out over the parking lot instead of the pool or the gardens etc. We asked if we could move-"No". This became even more irritating as the evening went along and we realized we were the only ones at the hotel for the night (a bit spooky and odd). We were left to find the room ourselves and no help with our bags was offered despite the fact it is a gravel parking lot which is not amenable to using your luggage with wheels! When we asked where we were to go for the winery tour we were advised it was in Spanish only, despite the fact we were the only ones there and there was both an English speaking and Spanish speaking guide in the tour centre, and we had made these arrangements (tour and hotel accommodation) months in advance. When it came to wine tasting....there was only a very small amount of their best wine left in the bottle, and they said "oh, you'll have to share this".....why, because that was their last bottle??? All of these things would not be worth commenting on, if it wasn't for the fact the price for the tour and hotel room was astronomical. We don't mind paying, but when we do, we would like to be treated commensurately.
We had dinner at the restaurant which overlooks the polo field. The food was spectacular and the service in the beautiful restaurant was good.
The hotel room was lovely (but no air conditioning available), the breakfast was wonderful.....if a little odd given that it was a substantial array of food and we were the only ones there.
Again upon checkout, no offer of help with the bags and no one asked how we enjoyed our stay etc.
All in all......it was a nice stay....lovely dinner and accommodations, but very uneven service which was very inconsistent with the price.
- Also Known As:
- Vina Casa Silva Hotel San Fernando
- Vina Casa Silva Chile/San Fernando