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“Terrible quality of clothing, hopeless staff” 1 of 5 stars
Review of Marks & Spencer -Trafford Centre

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Marks & Spencer -Trafford Centre
Unit MSU5 Peel Avenue | Trafford Centre, Trafford M17 8AA, England
0161 748 5420
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Ranked #13 of 13 Attractions in Trafford
Type: Department Stores, Shopping
Attraction details
Trafford, United Kingdom
1 review
7 helpful votes 7 helpful votes
“Terrible quality of clothing, hopeless staff”
1 of 5 stars Reviewed April 1, 2012

Refused to exchange a newly-purchased cardigan that shed three buttons in the first wash, because "the buttons are stitched on by machine so we don't guarantee them". Wouldn't have minded so much if I hadn't waited 25 minutes in a queue listening to bad-tempered staff berating customers one by one. And M&S used to be known for its quality! Go to John Lewis instead.

Visited April 2012
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

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Date | Rating
  • English first
  • Any
English first
liverpool
Top Contributor
122 reviews 122 reviews
38 attraction reviews
Reviews in 53 cities Reviews in 53 cities
137 helpful votes 137 helpful votes
“Upgraded!!”
4 of 5 stars Reviewed January 19, 2012

I agree with the previous reviewer in that this M and S is now over 3-4 floors. the food section is good as I think this is the only supermarket inside the trafford center!!

Visited December 2011
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
1 helpful vote 1 helpful vote
“Excellent Store ACTUALLY! Brilliant and helpful staff, great store!”
5 of 5 stars Reviewed November 12, 2006

On visiting the Trafford Centre Marks and Spencer store, I must disagree strongly with negative reviews. The store was re-developed in June this year (2006) and now is over four floors, there is now a lovely food area and a homeware department. I had had good experiences from the staff there and I must say that it is one of my favourite stores to shop in. There is a great range of products, there is a nice selection of both mens and womens wear.

I have also heard others mention of the great service they have also recieved from staff at this branch of M&S. Their standard of display and overall tidyness is also high quality.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester endland
1 review
3 helpful votes 3 helpful votes
“must be the worst store to visit in the U.K.”
1 of 5 stars Reviewed May 12, 2006

When visiting Manchester give the Trafford Centre M&s store a miss and try central manchester. The shop at the Trafford Centre is in dis-array, some staff need p.r. training and pleasde do not browse or delay in purchasing if you are slow, r indecisive or have a slight mobility problem-Big Brother is watching you !!! Their security will even discuss you and your purchases-to see if their are legitimate-in front of you !! I visited this store and have slight mobility problems and ended up being made to feel like a criminal do not loiter but do check out Starbucks acroos the way fabulous coffee. and john lewis the best store here. M&S Trafford is not the the same as most of the welcoming stores around the U.K. especially scottish stores. They do not mind you browsing for a long time in their stores.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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