Just had a bad experience at Carluccios , not usually one for complaining , but got to this time , myself and wife after the shopping thought we would have some lunch this is what happened , Ordered food , starter arrived promptly , half an hour after starter we realised something was wrong with our main so naturally asked manager if there was a problem . We were informed there was a mix up in the kitchen , fine we are reasonable people these things happen , he offered us a drink on the house , we accepted , but he forgot all about the drinks for the time being in the meantime food arrives but we had no cutlery once this was realised ,cutlery arrives then comp drinks to our surprise ,during this period the manager does apologise which we accepted and to be honest we did laugh in disbelief . The finale was when the bill arrived it was totally wrong and we were being overcharged , you would think that at least the bill would be correct all in all not a good dining experience . SO WE THINK IT SHOULD BE RENAMED
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