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“Excellent all round” 5 of 5 stars
Review of Formby Hall Golf Resort & Spa

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Formby Hall Golf Resort & Spa
4.0 of 5 Hotel   |   Southport Old Road, Formby L37 0AB, England   |  
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Ranked #1 of 1 Hotels in Formby
Bolton, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Excellent all round”
5 of 5 stars Reviewed April 3, 2014

Had a great game of golf in the afternoon. We then checked into the hotel and were told we'd been upgraded which was a lovely touch, the room was superb with lots of lovely extras. We had a table booked for 9pm in the restaurant which was nice and busy. The food was absolutely delicious and all the staff were so friendly, it really made our night. Breakfast in the morning was again really tasty serve by even more friendly staff. Well done to you all, can't wait to return in the summer.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRManagementAdmin, Guest Relations Manager at Formby Hall Golf Resort & Spa, responded to this review, April 29, 2014
Dear Ben77v,

Thank you so much for taking the time to post your review online, I'm so glad that our reception team were able to offer you a complimentary upgrade upon check in. Our executive rooms do benefit from a great view over the golf course plus robes, slippers and chocolates.

It is lovely to read that your golf break with us was so successful, we have great facilities at the Hotel which do entice our golfers to return each year. I have forwarded on a copy of your review to the departmental managers so they can share your positive comments with their teams.

We look forward to welcoming you back again very soon.

Kind regards
Gemma Adderley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 30, 2014

Just had yet another fantastic meal here nothing too much trouble for staff excellent service and lovely surprise plant all wrapped with pink bow I will plant it and remember my lovely day.
Although extremely was not kept waiting for service. Looking forward to staying in hotel in couple of weeks.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Guest Relations Manager at Formby Hall Golf Resort & Spa, responded to this review, March 31, 2014
Dear Jillp,

Thank you so much for taking the time to review your Mother's Day meal at the Resort, I'm so glad that you had such a lovely day and appreciated our gift. We always try to make special occasions as memorable as possible so I'm very glad we were able to do this for you.

I hope we can welcome you back the Resort again very soon.

Kind regards
Gemma Adderley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 30, 2014

My parents stayed for an evening spa break & were very disappointed with the service they received in both the spa & the restaurant. They were made to walk through the spa & back to the hotel for their "55 minute" massage which lasted about 30 & then in the evening their requests for more drinks in the restaurant were ignored until they ordered a dessert, which then took longer to arrive than their main meal did!! I have only ever had good experiences when staying at formby hall & using the facilities but I was very disappointed to hear that what should have been a relaxing break from what was a Christmas present, turned out to be a let down!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2014
Thank you for taking the time to review your parents recent stay at the Resort, we value all feedback as it helps us to identify areas in which we could improve.

I'm very sorry to read that your parents stay was not as enjoyable as it should have been, please accept my sincere apologies. I have passed on a copy of your review to the Spa and also the Bar/Restaurant so your comments can be investigated fully.

As a rule the only reason treatment times would be reduced would be if the guests arrived late for their allocated slot, I can assure you we will look into this matter for you.

I'm very sorry that the service within the Restaurant during their stay was slower than average, we do offer table service for drinks so there should have been no reason for such a delay.

I do hope this would not deter you from visiting the Resort again, as you mention you have visited yourself so you are aware of the usual high standards we offer to our guests.

Kind regards and thank you again for the feedback,

Gemma Adderley
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Southport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2014 via mobile

Want a hotel with high standards? Then this one is for you.
Fantastic rooms with plenty of space. Great evening food and lovely breakfast. Lovely swimming pool. Good spa facilities but a bit small for the numbers of people allowed in.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2014
Dear Sheila F,

Thank you for your lovely review, I'm so glad to hear that you found the Hotel and its facilities to be of a high standard.

We look forward to welcoming you back again very soon.

Kind regards
Gemma Adderley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 29, 2014 via mobile

Stayed for a spa break with a friend, we were impressed by the standard of welcome we received, we arrived before check in and our rooms weren't quite ready so whilst we went to the spa they looked after our luggage and transferred it to our room when ready even taking care to hang up the garment carrier. Without exception the staff were welcoming helpful, friendly but professional and went out of their way to accommodate every request. We had dinner and breakfast and both meals were excellent. - a tip for anyone attending the spa is that it's very busy between 2 and 4 pm so try and go earlier/ later. One of the nicest hotels and best experiences I have had- highly recommended and I will be returning

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2014
Dear Joanne B,

Thank you so much for your fantastic review, I'm glad to hear that your party had such an enjoyable stay at the Resort and found our staff to be very helpful. I have forwarded on your compliments to the Kitchen and Restaurant staff regarding breakfast and dinner, I'm sure they will be thrilled that you enjoyed your meals so much.

Thank you for also taking the time to pass on a tip to our guests, the spa is very popular so does tend to have busy periods especially at the weekends. We are currently looking at some new access times to help alleviate these busy periods.

We look forward to welcoming you back again in the near future

Kind regards
Gemma Adderley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
1 review
5 of 5 stars Reviewed March 26, 2014

Leanne of reservations was fabulous nothing was to much trouble which made our stay really enjoyable. Rooms are excellent comfy beds spotless bathroom and loads of tea and coffee available. Food and service in the restaurant was excellent and there was loads of choice at breakfast. Spa facilities are lovely and relaxing treatments wonderful. If I had one complaint it would be the robes in the Spa awful Brown colour and not soft and fluffy bit like cardboard !!! But the quality of the robes certainly wouldn't put me off staying again and I look forward to booking my next relaxing weekend at this wonderful hotel.

Room Tip: All rooms are excellent
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2014
Thank you so much for taking the time to post your review online and thank you for choosing Formby Hall Golf Resort and Spa to celebrate your birthday. Your detailed review will prove very helpful for guests considering a stay at the Resort in future.

I have passed on your compliments to Leanne who was really pleased she helped to make your stay so enjoyable, it is always lovely to hear our staff are so professional.

The robes within the spa are indeed brown and provided by an external supplier, they are laundered daily so should not be stiff. I will ask our Spa Manager to pass on your feedback to them.

I do hope that we can welcome you back to the Resort again very soon.

Kind regards
Gemma Adderley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed March 26, 2014

My friend and I stayed here on a over night package deal. One of the best over night stayed we have ever had. The service, hotel and package that we enjoyed was perfect in every way, fantastiv value for money.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, rev at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2014
Dear 36Sarah_88,

Thank you so much for your great review, it is lovely to read that you would highly recommend Formby Hall Golf Resort & Spa and found your stay with us to be one of the best you've ever had.

I do hope we will see you back at the Resort again very soon.

Kind regards
Gemma Adderley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Formby Hall Golf Resort & Spa

Address: Southport Old Road, Formby L37 0AB, England
Phone Number:
Location: United Kingdom > England > Merseyside > Formby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Formby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Formby Hall Golf Resort & Spa 4*
Number of rooms: 62
Official Description (provided by the hotel):
Set amongst 200 acres of parkland, at the heart of England’s Golf Coast, Formby Hall Golf Resort & Spa offers the definitive 4* golf resort, luxury spa and hotel experience. We have 7 luxury treatment rooms, including 1 triple & 2 doubles, available for massages and treatments such as wraps and facials, manicures and pedicures by Leighton Denny all carried out by our highly trained therapists. The challenging 72-par Old Course boasts an excellent pedigree and is an established venue on the European Challenge Tour, while the 9-hole par three course has been described as the best in the UK. For corporate golf days, visitor golf open days, weekend golf breaks, golf society days, or even a golf lesson at the UK’s first PGA National Residential Golf Academy, Formby Hall is the ideal place to improve your game. So whether you’re a beginner or a seasoned pro, welcome to pure golf heaven. We have a choice of four purpose built air-conditioned rooms to suit any size meeting or conference. All meeting & conference rooms at Formby Hall can be tailor made to suit your exact requirements by our experienced events team. We can also offer support for any secretarial, travel or equipment services you may require.Stunning location, friendly atmosphere - Formby Hall is the ultimate party venue, whatever the occasion. With a choice of chic function suites we can accommodate virtually any size of event. The dance floor and bar provide plenty of room for guests to mingle, while those wanting a quiet moment can step out onto the balcony and enjoy the panoramic views over the golf course and parkland. But it's about much more than just the setting, it's about the service too. Our dedicated event managers will help you plan your special day down to the last detail. ... more   less 
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Also Known As:
Formby Hall Golf Hotel Formby
Formby Hall Golf Resort And Spa
Formby Hall Hotel
Formby Hall Golf Resort & Spa Merseyside

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