We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An absolutely beautiful place to stay!” 5 of 5 stars
Review of Soulton Hall

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Wem
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Soulton Hall
Save
You added Soulton Hall to your Saves list
4.0 of 5 Bed and Breakfast   |   Soulton, Wem SY4 5RS, England   |  
Hotel amenities
Ranked #1 of 4 Wem B&B and Inns
Certificate of Excellence 2014
London, United Kingdom
1 review
“An absolutely beautiful place to stay!”
5 of 5 stars Reviewed 3 days ago NEW

I recently spent a great weekend at this wonderful place. It is steeped in history and surrounded by beautifully maintained gardens and grounds.

The Hall itself was extremely comfortable to stay in and very clean throughout. The owners and their son were very attentive and friendly and more than happy to show me around. They have clearly worked very hard to maintain the Hall and grounds in excellent condition.

Shropshire is a beautiful place to visit and I would highly recommend staying in Soulton Hall.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

155 reviews from our community

Traveler rating
    109
    21
    4
    10
    11
See reviews for
31
78
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
New Mills, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Having reviewed your web site, and was very impressed by the many photos of the hall, dining room and grounds i felt that when i booked a two night Easter break that we would be pampered and that the 5* prices i would be paying ,would be worth every penny.upon approaching the hall from the road i noticed 2 sandwich boards on the side of the road which looked very tatty and worn my heart began to sank.the grounds and hall looked very very tired and in need of a desperate TLC. yes i am aware that the hall is very old but i do know a bit about building work and the grounds, hall, and driveway look nothing like the web site nor the fancy brochure that is produced for you.we were greeted by a youngish man who looked as though he"d just been gardening and the told us he would get his mother. instantly there was a strange smell about the hall which was in every room not musty but a weird smell that i cannot explain or describe.we immediately felt that we had entered someones own house rather than a hotel, there was a strange atmosphere in the hall which we felt every time we entered the hall.the room in the hall was not of 5 star prices which i was paying, the bed was very very hard,
the phone was from the eighties, the ceiling in the en suite was a mess a looked in need of repair and yes the smell was also in the room.the three owners i think are mother father and son, all of which are quite uncomfortable with front of house and greeting / chatting with customers.if you charge 5 star prices then you should offer a 5 star service and product. the meal at night was farcical, you charge £40 per head for a meal which is Michelin star prices but you offer at best home cooked food that is not of restaurant quality, and why do we have to eat our food which you can"t see as the dining was dark!!! with no atmosphere what so ever no background music, but i could here music in the kitchen classical i think so what about the customers?? no atmosphere in the dining room it was like being in someone else s dining room punctuated by conversation on another table. by the second course it was dark in the room ans i explained that i could"nt read the menu so they got me another candle!!!!! even though there was a chandelier in the room i was told there was no electricity in the room??!!!!! but i could have flicked a switch and had light!!!!!!. the food was very average at best pub food have any of you ever been to a 5 star restaurant ????? and paid 5 star prices.none of the staff looked presentable for a 4 or 5 star establishment, they all looked like farm workers in their own home, we felt we were intruding on their space, yes if you turn your home into a 4 or 5 star hotel you should expect to give and present 4 or 5 star service.
i have noticed that Shropshire council has something to do with your web site and booklet how is this???? this seems very very strange, your hotel comes up first when you google halls in shropshire.the hall for a guest is not a place to feel relaxed in far from it you sense an uneasy ness from the family and complete lack of atmosphere.
i do know about 5 star b&b"s as my parents run one in cheshire so yes i am very aware of levels of service , customers expectations and what has to be delivered. i feel angry for my missus as this was a suprise for her, i take her away every easter to a 4 or 5 star
hotel but i don"t expect to be ript off as i now feel, your hotel should not be charging over £100 per night have you any idea who you are competing with and what other 4/5 star hotels offer?? i feel very duped and taken in by the very flash web site which is not a port rail of the hall at all , i"ve heard of air brushing but that is ridiculous do understand that the hall is your home but you have decided to let the rooms out and pitch in as a 4/5 star hotel.none of you have ever worked at a hotel that is plainly obvious you all don"t feel natural infront of guests and none of you look or sound professional.
the first impressions were completely underwhelming when i arrived and that can never be taken back or changed.as i said the hall is very very old but that is not an excuse to hide behind when you are charging 5star prices. a lot of work needs to be done in and around the hall.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 18, 2015

Wow some of the reviews posted on here I feel are a bit harsh. Yes the whole place is quite dated and needs some TLC but to personally attack the owners & staff in my view is unwarranted, although I do understand that everyone's experience is different so I will share mine with you.
I was here with a big party for a family wedding and we booked every room and cottage available but I can only comment on the ones I saw.
We checked into Keepers Cottage on the friday night for a 3 night stay it was at the and of a very long dirt track but we had no real problems driving down there apart from a few potholes in the road and none of us have a 4X4.
First impressions of the cottage were not particularly good, it smelt musty when we walked in but in fairness that didn't last long. The cottage was very warm in beautiful surroundings but I must admit we did christen it The Norman Bates Motel because of it's extremely lonely location and the fact there was an axe leaning against the wall outside! The decor & furnishings were quite tired and somewhat shabby and there were quite a few dead flies on the windowsills and we had a few bluebottles visit us. For which Anne apologised when we told her on checkout.
The kitchen was perfectly clean and the beds were very clean and very comfortable.The downstairs bathroom was also very dated but it was adequate and there was masses of hot water (with 3 couples and a child getting ready for a wedding that was a must.)
We tried to light a fire in the lounge but unfortunately when we did the smoke just came billowing back into the room so we had to put it out which was a bit disappointing as we all love real fires.
Soulton Hall itself was again quite shabby and tired but warm and welcoming I loved the tiny bar off the lounge. Drinks were quite expensive but hey you are in a hotel & they were no more expensive than you would normally pay in any hotel.
We had a meal on the friday evening which I thought WAS expensive. We had a choice of Cottage Pie or Lasagne with vegetables at a cost of £14 per head which was ridiculous for what it was.
The owners Anne & John were very pleasant and accommodating and even when I questioned the bill on checkout as there were some drinks on it we hadn't had she was very nice and removed them but I did tell her for future reference to get a signature when someone orders a drink to go on their bill which she said she would. They also were very helpful in getting us back to the cottage late at night after the wedding.The waiting staff were also friendly and polite.
All in all it was a reasonable stay in the cottage definitely not 5 star but certainly not as bad as far as we were concerned as some reviews make out. Anne & John definitely don't deserve the comments they have received.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2015

Myself and my husband had a recent 2 night stay at Soulton Hall and it was perfect. We stayed in the main hall, in their Hill Room which was absolutely beautiful, clean, wonderful views and a comfortable 4 poster bed. Meals were cooked to perfection and Tim was an attentive and kind host.We will be back.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 21, 2015

The owners had gone away the day we arrived and left their lovely historic house in the capable hands of their son, Tim. The rooms are quaint and comfortable in this house of over 450 years. The bathrooms are modern and luxurious.
Dinner was execellent with the menu produced each day just for us. Tim was very atrentive, nothing was too much trouble and his local knowledge proved invaluable. Well worth a visit!

  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 1, 2014

Just spent the weekend at this Hotel. It is impressive, the location , the building and the history . We stayed to celebrate a family Birthday A 90th Birthday with family ranging from 13 to 90 years old. We were looked after and all our needs were met. As there were a few of us staying i got to view 5 of the bedrooms , these are very unique and very different to each other , all shapes and sizes . The views outside are wonderful and we will be back to explore the area .
Thank you for making our stay one to remember .....

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 1, 2014

We stayed for 2 nights, 1 of which was for a family 90th birthday. There were 12 of us on the Saturday and ther service was excellent. The hotel is within a great house with so much history and so many original features. If you like old then you will love it. This is not a modern business hotel but a warm place with so much character. The family who run the hotel are great hosts and their attention to detail was second to none. They even called in advance to see I'd we would like any special items on the menu. The food was very good. Consistent with the kind of meal you would have in a very high class restaurant. Tea and homemade cake on arrival and the sparkling sorbet was a nice touch. The candle lit restaurant had a nice ambience. The wine list was good and very reasonably priced. An added bonus was the putting up of the Christmas tree when we were there and the extra bowls of baubles for guests to add was nice. Rooms were spacious with good views and full of features. Lovely place, lovely experience. Thank you Mr and Mrs Ashton.

Room Tip: Hill room was extremely big but Al rooms very romantic
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Soulton Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Soulton Hall

Address: Soulton, Wem SY4 5RS, England
Location: United Kingdom > England > Shropshire > Wem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Room Service Swimming Pool
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Wem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Soulton Hall 4*
Number of rooms: 8
Official Description (provided by the hotel):
Ancient manor house of mellow Tudor brick and honeyed sandstone in the delightful, intriguing county of Shropshire. Candle-lit dining. ... more   less 
Also Known As:
Soulton Hall Hotel Wem

Owners: What's your side of the story?

If you own or manage Soulton Hall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.