I'm disappointed that IKEA doesn't hold this hotel to the same level of service that it holds itself. Big groups book here. First, if you arrive 30 minutes before check-in time, they will not make any exception to get you checked in. Instead, they have a line up at the exact time of check in. No flexibility. Most have arrived after long hours of travel. Second, if you are delayed by 30 minutes on check out, they will charge you for the next night. It's not as if they were ready to check anyone in early to take the room! Lastly, if you have to cancel in advance, they will charge you one to two nights minimum. It doesn't matter if you were a large group. They are simply not empowered nor willing to show empathy.
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- Also Known As:
- Ikea Hotel And Restaurant