The hotel is very close to shopping and Periyar Wildlife Sanctuary but the poor service left a bad taste in our mouth.
We were part of a small tour, and had 6 rooms booked.
On arrival into our rooms, we noticed the towels and bed spreads were very dirty. On closer inspection, we realized the black spots on the towels were tiny dead bugs stuck in the fibers. We immediately went to reception to complain, only to be scolded at by the employee for bringing the towel to reception. No apologies, no sympathy. He told us to go back to our rooms where somebody would come change it. Somebody did come, but we don't think it was the right way to handle the situation.
Other than that, the rooms were of good size, the exterior was very clean and the location was superb.
- Also Known As:
- Woodlands Prime Castle Kumily, Kerala, India
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