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“excellent location, super excellent staff” 5 of 5 stars
Review of Petriolo Spa Resort

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Petriolo Spa Resort
5.0 of 5 Resort   |   Localita Petriolo | Pari, Civitella Paganico (GR) (Vicino a Siena), 58040 Civitella Paganico, Italy   |  
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Cairo, Egypt
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“excellent location, super excellent staff”
5 of 5 stars Reviewed October 24, 2012

i just came back from a holiday in tuscany. The hotel location is excellent, the scenery is super excellent. before going there i had the worry that the location is a bit isolated but once i arrived there i was impressed by the excellent bus service wich connect u to most of the major towns from the bus stop just in front of the hotel. The service in the hotel is excellent with exceptonally helpful staff. The breakfast every morning was very delicious.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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508 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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London, England
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed October 17, 2012

The room we stayed in was lovely. Big, spacious and well equipped. It had an almost empty mini bar fridge so easy to fill with your own food if the price of a coke from the bar is a little too expensive. It is in the middle of nowhere, it is next to a very busy highway (although you really don't notice it), it does have spectacular views across a valley. The room we were in didn't have a view and when we asked if we could change we were told it would be 80 euro more per night so we didn't bother.

The pools are what make this place so special. As others have said it, and I agree it's not a 5-star resort, much more 4-star. But it's like a adult waterpark. There are roughly 6 different pools, all at different temperatures, some with jacuzzi-like jet streams, some with sulphur but all are divine. We also had a body stress massage at the Spa area.

One thing that really was utterly pointless was the 'meeting' we had with the 'doctor' which was booked for us when we arrived. It basically consisted of chatting to a guy about not staying too long in the sulphur pools. I feel this could have been said at reception and saved 25 minutes of our time.

The restaurant is fine. It's overpriced and the food isn't as good as you can get if you drive ten minutes down the road. We went to L'Etrusca e Il Greco in Pari which was nice but if you want a real treat head to La Locanda nel Cassero in Civitella Marittima, very very good.

Overall there are issues with this place but we had a very relaxed and enjoyable stay. Would I go back? Yes probably. Would I recommend it to others? Yes but lower your expectations a little. With the great Tripadvisor rating, I think our expectations were too high.

Room Tip: Ask for a room not facing the road. If you can get a room with a view.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
139 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed September 29, 2012

This is sort of an odd place. It is located off a busy highway, but it is big and modern and well-built. The spa and water features are great fun. Our room was beautiful, with marble floor and bathroom. We had a small balcony. I was very impressed. South of Siena.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 23, 2012

(+) Accommodation wise, we thoroughly enjoyed our stay in a beautifully decorated deluxe room with a stunning bathroom in the middle of gorgeous Tuscan countryside. The rooms and the hotel itself were spotlessly clean and although quite big, it felt relaxing with lots of outdoor sitting areas & two pools (one thermal, the other one with crystal clear cold spring water) and a very well equipped gym (which has breathtaking views across the hills and as a bonus it was always empty, which made it feel like a private gym). The spa itself is worth the trip and we loved the different temperature pools, as well as the Turkish bath and the sauna. We also managed to leave the fabulous room and spa for a couple of day trips to Sienna and to Marina d'Alberese in the natural park of Maremma (you can rent bicycles to the beach), as well as for a few cross country walks straight from the hotel: to the Bagni di Petriolo thermal springs, on a circular route across the Farma valley (both kindly recommended by the reception staff) and one to the tiny medieval Pari village, so there's plenty to do outside of the hotel.

(-) The food was rather average for what we were expecting, but seriously overpriced and the drinks even more so (a small beer at the bar by the pool is 8€ and I can only make sense of our dinner bill by assuming that we got charged 12€ for a bottle of sparkling water..). Breakfast-wise, the fresh juice, coffee & pastries (real French style croissants unlike the usual sugary-doughy simulacra you get in Italy) were indeed fantastic, however it seemed impossible to get unsweetened yogurt and the only cooked breakfast options were scrambled eggs and bacon (great on the first day, but not having any other option is certainly not worthy of a 5 star hotel). Also considering the hotel rating, the food selection was rather poor and the Tuscan flavour over-diluted to non-existent.. Joke aside, even a small Waitrose has a wider variety of Italian breads, whilst our local bakery in Chiswick or a whole foods shop would put to shame what we were presented in the restaurant.. For breakfast there was only sliced bread for toasting (only white on most days), the very unappetising fete biscottate straight from the packet or the ubiquitous white unsalted sourdough called Tuscan bread (desperately in need of seriously flavoured accoutrements to work and great for a panmolle, but way too subtle on its own), whilst for the 'gourmet' dinner we were brought a basket of sliced Tuscan bread accompanied by a white fluffy bread covered by sesame seeds and what a disappointment that was. The a la carte menu was uninventive and distinctively lacking in Tuscan identity, with my sautéed spinach was over-seasoned (way too salted to be enjoyable, and I'm one who loves anchovies or other salty eats!!), however the fish and meat were beautifully cooked, but the portions were on the very mean side for a main. Had there been anything on the menu like the tasty complimentary panzanella amuse bouche (a delicious mixture of crushed tomatoes, onion, basil and bread soaked in olive oil which really tasted like you were eating in Italy), I would have been happy..

Top Marks for Staff & Service: all incredibly courteous, polite and very efficient with the exception of one 'senior' (to be read as overtly stiff and unfriendly) member of the restaurant staff who seemingly developed a habit of grinding his teeth every time we approached the buffet tables.. We didn't take this treatment personally as he appeared to only be pleasant towards anyone resembling a mafia baron, but we could have done without him throwing a pretty condescending look upon our entry for breakfast every morning. He also managed to spoil our dinner on the first night by making a lot of loud fuss about us asking whether we could have some table water before we decide on drinks, which supposedly is totally unheard of on that side of Italy.. we understand his sudden concerns over our health (he boisterously announced that that water would make us ill), but thought he could have handled the matter more lightly by discretely suggesting to have bottled drinks instead if they don't filter the water.. needless to say that this whole school master correction treatment put us off enquiring about wine (for fear of being told off for our choice) or any other drinks so we just ordered sparkling water. We received similarly bemused looks when asking for some butter with our bread which was brought with absolutely no accompaniments (being in Italy we excepted dipping olive oil, balsamic or olives as pretty standard bread accoutrements in any semi decent restaurant).

My suggestion is to drop the food & drinks prices a bit, add a few authentic Tuscan dishes to the menu (despite the woods around the hotel are full of wildlife, we couldn't find any wild boar, rabbit or porcini dishes there) and we will be certainly coming back!

Room Tip: the deluxe rooms have a walk in closet, a luxurious bathroom and plenty of room to relax, although t...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Vila, Vanuatu
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 23, 2012

spent a week here in mid sept.

its big, very big. luckily there werent many guests at the time otherwise the 2 small outside pools (one cold, the other calcite/sulphur) would have been difficult to splash in.
inside theres a bigger 18m (23m if you swim diagonally) cold water pool and 2 thermal spa pools (warm water +bubbles) a sauna, steam room and showers. quite clean, tiled, but with sharp bits on which my gf did cut her foot on and bled everywhere.
no staff anywhere, so drowning a possibility. as well as petting, bombing and running etc..

room was big, functionally clean, massive bed, big tv, a/c. fridge!
balcony door was broken, sink plug stuck but not a real issue. had safe and plenty of pillows.

staff struggled to smile and liked to confirm the room number before giving out information, so i changed it everytime. made no difference. theyre not forthcoming with suggestions, but will eventually give in to requests for info.

breakfast was disappointing for health spa, unless you want slices of parma ham everything else is sweetened. muesli has choc chips in it, yoghurts are all sugared up, bacon sits in puddles of oil as the dried scrambled egg looks over longingly.
however if you a pastry fan youre in for a treat. theres piles of croissants and mini cupcakes to be had. small plates however, so advise using 2.
nice coffee to be had if you speak italian, english speakers are simply offered tea or coffee, whilst the italians are offered the full starbucks menu of coffee variants. you can have as many coffees as you like, you just have to ask! (not offered). radio pop plays in the background. suggest taking your breakfast outside for the amazing view instead.

food/drinks outside of breakfast are prohibitively/pointlessly expensive..er.. 8euros for a small beer anyone?..so advise stocking up from the nearest big supermarket (sienna). theres no supermarket nearby to the hotel or alternative bars so youll be stuck hungry or poorer without raiding the supermarkets like coop or pam.

its a lovely area to be in, theres 1 walk through the woods (1hr) and you can walk to pari (2hr). the original thermal waters at the bottom of the hotel are quite nice n free, plus you can splash a bit in the river. however there is literally nothing around the hotel, but there is a bus stop directly outside that can provide escape. grossetto or siena directions. without a car a taxi to sienna will cost 80€ or 50€ depending which staff member makes the phone call.

its a 4star hotel posing as a 5, the details and courtesies arnt quite there yet, they do have a porter, but he only helps you in not out, waiting for my turn on the only english newspaper isnt worth the wait, snooty restaurant staff managers, etc. its working its way up from the concrete foundations, but resting on its thermal laurels for now.
the needless high expense of little things and overuse of marble isnt what earns stars, its the courtesy, privacy and understanding of the individual experience that earns points for me.

wifi's ok, not great.

Room Tip: our room overlooked the carpark and road. not actually that noisy once at bedtime.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PetrioloManagement, Direttore generale at Petriolo Spa Resort, responded to this review, September 25, 2012
Dear Sir,

We apologize for any inefficiency on our part which you might have experienced.

Our Hotel has 4 inside pools: 1 ambient-temperature spring-water pool; 2 heated pools with whirlpools; 1 Petriolo thermal spring-water pool; and 2 outside pools: 1 ambient-temperature spring-water pool and 1 Petriolo thermal spring-water pool.

Petriolo’s thermal spring water gushes at 43° C and is known since Etruscan times for its therapeutic benefits due to its high content of minerals, especially bicarbonate and sulphate.

We are located on purpose in the middle of the country, at the beginning of the Farma valley natural park, away from the crowded cities and close to the ancient therapeutic thermal waters in order to benefit from their springs, which are right beneath our Resort. Although Grosseto and Siena are just a 20-25 minute drive from us, for those who prefer shopping or buying their own food. We are also in a strategic position for sightseeing: from here you may visit many different locations, all an hour drive or less from here (Montalcino, Pienza, San Galgano, Castiglione della Pescaia, Monteriggioni, Sant’Antimo’s Abbey, San Gimignano, Siena, Florence etc.).
For those who decide not to travel with their car, there is a bus stop right in front of the Hotel or otherwise we can help you book a taxi. In this case our contacts’ prices may differ a bit, according to availability, but our staff always makes sure our guests receive a fair treatment.

Our Continental breakfast buffet includes local products such as: local ham, fresh ricotta cheese, cherry mozzarellas, fresh pecorino cheese, Emmenthal cheese, fruit juices, fresh fruit, smoked salmon, natural yogurt, pies, croissants, scrambled eggs, bacon, Tuscan bread, sesame bread, baguettes, sliced toast, cereal, muesli, jams, plus a biological corner with gluten-free products. Omelettes, crepes, hard-boiled and soft-boiled eggs are prepared upon request.

For lunch we offer a salad buffet for 10€ pp or a lunch buffet for 25€ pp. Guests on half-board are offered a three-course served dinner for 40€.

In the immediate surroundings there are quite a few villages where our guests may enjoy very traditional local cuisine for all budgets, from the simplest locanda in Pari, just 4 Km from the Hotel, to the fancier restaurants in Civitella or Campagnatico.

We are really sorry if you felt a lack of empathy on the part of our staff, which I am sure was not intentional but probably only due to a language difficulty.

We hope to see you again in Petriolo Spa Resort


Alessandro Ercolani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 22, 2012

What a fabulous addition to our honeymoon in Italy! We stayed in a junior suite with a private terrace. The room was spotless, very large, decorated with class, modern and impressive. We had two bathrooms. One was huge with a seperate large glass enclosed shower and tub. The other was smaller but with an adequate sized shower. The room had a sofa, chair, coffee table and desk; a small side room with a table and two chairs where we enjoyed room service and our complimentary bottle of wine; and a walk in closet. We had a beautiful view of the Tuscan hillside. The spa was relaxing and we thoroughly enjoyed the indoor pools, steam room, and special treatments after a long day of touring hilltowns. The location is very easy to reach by car. We rented a car in Rome and drove to the hotel because we planned to explore Tuscany during this phase of our honeymoon. The hotel is within driving distance of many of the magical towns (25 minutes South of Siena).

Room Tip: The Junior Suite with terrace is very romantic and worth the upgrade.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 9, 2012

We just checked in and all I can say is the setting,room, spa is amazing. Our room in lovely. I can't wait for the next three days. I will post more on our departure. Worth the drive. It is hard to imagine such luxury in the hills of Tuscany.

Stayed September 2012, traveled as a couple
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Additional Information about Petriolo Spa Resort

Address: Localita Petriolo | Pari, Civitella Paganico (GR) (Vicino a Siena), 58040 Civitella Paganico, Italy
Phone Number:
Location: Italy > Tuscany > Province of Grosseto > Civitella Paganico
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Civitella Paganico
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Petriolo Spa Resort 5*
Number of rooms: 87
Official Description (provided by the hotel):
Petriolo is located in the heart of Tuscany, surrounded by fascinating wild scenery as well as artistic and cultural itineraries of great interest. Immersed in the unspoiled beauty of the typical Mediterranean bush, the resort is only a twenty-minute drive from Siena, and 80 km from Florence, the capital of Tuscany. At Petriolo Spa Resort, well-being comes from nature itself, and predominantly from the hot sulfurous water which has been springing from the earth for thousands of years at 43° C, composed of elements capable of positively stimulating the entire organism. ... more   less 
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Also Known As:
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico

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