For the prices that they charge, the overall experience when compared to similar priced places can be very disappointing.
We got a room for a family of four. Hotel room wasn't impressive - the view was good and it looked clean, but the curtains and sheets didn't smell too good. Cabinet drawers were broken. The room safe was broken, so we were forced to leave our valuables in the car, just to be on the safe side. Bath towels and bathroom floor mats weren't provided. Our bathtub shower hose was leaky and squirted water on the bathroom floor, which got flooded and slippery in no time. We called up housekeeping a couple of times for towels and floor mats, but it never came. Oh, they also do not offer in-room internet access!
The pool and beach was okay. But then again, because the water was cold, you couldn't swim because beach/pool towels were unavailable - their excuse was that the washing machines were inoperable - and we had to check with them at least four times before we got the towels. They didn't even offer to bring the towels to us.
For the food, the only restaurant available was operated by Max's Fried Chicken - which was decent, but we hoped that we could have had other choices.
Parking was okay, but since the room safe wasn't working, we had to go to the car every now and then to use it as our "safety deposit box" :)
The hotel staff were friendly and courteous, but definitely needed more improvement on the customer service side of things.
Overall, we can't help but keep comparing them to all the other hotel resorts that we've been to. Unfortunately, others within the same price range, or even the cheaper ones, were better - both in facilities and service.
The staff might be friendly and the scenery and place might be "eye candy" good, but that was just about it. Unless they seriously reconsider lowering their rates big time, or improving their amenities, we won't be coming back - and we won't be recommending this to our friends.
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- Also Known As:
- Canyon Cove Beach Club Hotel Nasugbu
- Canyon Cove Hotel
- Canyon Cove Beach Club Batangas/Nasugbu