first impression of hotel from outside is and ugly square building but inside the rooms are nice, well decorated,clean and equipped. my room was at front of hotel so noisy with road however the double glazing worked well, the lift was right outside my room which was handy but noisy throughout the night. good bed and pillows and shower was efficient. breakfast was good value and enough choice. at this point i would have happily recommended the hotel but then we went to pay the bill..............
my sister stayed in another room and paid the bill for both. she was asked to pay an extra £5 each room over what we had been quoted for the single rate when booking. we told the receptionist that the website says singles at £50 and this is the figure we booked at. she then phoned someone whom we presumed was the manager but werent actually told his title. i talked to him and he agreed that we would pay the rate we booked at and had written on our registration form on checking in. handed the phone back to the receptionist whose attitude then was surly to say the least- she spoke not another word to either of us except to say" insert your card". no please/ thankyou/sorry about the mix up. a face that would freeze water and more typical of a sulking teen. as we took our cases i pointed out politely that she would benefit from customers service training, to my back she said something which i didnt catch but may well have been a swear word in polish.
two other guests we spoke to had also had £5 added to the amount they were charged on checking out.
- Also Known As:
- Almond Tree Hotel Bicester, Oxfordshire