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“Great Lunch” 5 of 5 stars
Review of Plume Restaurant

Plume Restaurant
49A Sharp Rd, Matakana 0982, New Zealand
09 422 7915
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Ranked #3 of 16 Restaurants in Matakana
Price range: $0 - $30
Cuisines: New Zealand
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Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Description: Vineyard restaurant...a beautiful rural vineyard valley restaurant surrounded by glens and dales with a rustic envioronment. Not fine dining as a big city but fine dining all the same.
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“Great Lunch”
5 of 5 stars Reviewed March 9, 2014

We stopped at Plume during a private tour of the Matakana region. Great lunch. Nice bottle of wine with some great seafood. We highly recommend PLUME.

  • Visited February 2014
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

Visitor rating
    79
    53
    29
    14
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Auckland, New Zealand
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Wedding at Plume”
2 of 5 stars Reviewed March 7, 2014

An immediate family member was married at Plume, it was only a week prior to the wedding that I found out about the awful way that the bride and groom to be had been treated by the owner Farida. From being advised there was to be no music for their wedding venue (!) to being advised they were to have finished by 10pm because there was a large wedding the following day - although, they were not allowed to start until 4:30pm and a multitude of things in between we were less than impressed. It was fortunate for Farida that we only found out how stressful she was making organising he wedding about a week before the event as she would have been swiftly dealt with otherwise. If you are marketing yourself as a wedding venue, one can surely assume that that includes all that goes with having a wedding.

When the family arrived to set up the tables for the venue an hour prior to the wedding nothing was in place for the ceremony or reception and it took some reminding to the host that in fact we had hired the venue for a wedding and that we were in fact the customer - in order to even be able to get the reception set up.

The food was reasonably nice, the wine was pretty good, but the entire scenario has left a pretty bitter taste in our mouths. We simply wouldn't recommend the venue for a wedding - possibly if the current host was not in charge of the venue this would improve as Sebastian and his team were excellent - even in the face of not having been given the most up to date version of the order of the reception by his management team, he was professional and friendly.

I'm sure that if you were a large wedding party you would be treated better at Plume, but rest assured, even if you're small - around 50 people, they're happy to take your money, you just may not get the service that you were promised to get in your first enquiry and meeting.

  • Visited February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farida C, Owner at Plume Restaurant, responded to this review, March 16, 2014
The venue was originally booked for a “wedding dinner” service only for 40 guests on a shared basis with normal guests for the restaurant and a quote was given for this scope – more correspondence followed requesting for the “ceremony” to be held also – that too was accommodated without charge. The venue was to be shared with dinner service at the same time – however in the end the dinner service too was cancelled by us in consideration of the couples privacy and special day so that the small wedding could go off well with all our attention without strangers around which was highly appreciated by the bride. This too was done without any extra charge. Also the venue hire charge was not charged as this started off just as a wedding dinner and then progressed to a full exclusive wedding service. The bride came to meet us exactly twice and we never met the groom. While we have everything in writing at no time were we told that there would be table runners provided or that decorations in the form of lanterns etc were to be carried out – we were absolutely set up for the wedding both for the ceremony as well as for the dinner, on time, when the family came in at the last minute requesting for the table runners and lanterns to be incorporated and we had to remove everything from the set up tables and re-do for the runners to be placed – if there had been co-ordination from the couple as is normal for all weddings and we had specifically asked for the same to be given to us in advance, we would have set up accordingly only. When candles with “flames” were to be put up it was suggested that the venue’s candles without flames be used as there were children at the dinner and we were concerned for their safety we were told “claim from insurance” if there is a fire. At no time did we say that there could be no music – the concern was about the space required for the same to be set up and as long as the space available was fine we had no problems with the music – in fact, the guitarist was really very good! It is sad that there was no proper co-ordination for this wedding as the groom did not get involved and the bride was away and only came back to the country towards the end . No family member stepped in to support the planning and on the last day and last minute insisted on not agreed things to be done We tried our best to help out the groom for a wedding in Matakana in the peak wedding season, at the last moment – a lesson well learnt for the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful restaurant”
5 of 5 stars Reviewed March 7, 2014

Absolutely fantastic place. Came here to celebrate our engagement and the food, service and views were fantastic. Had a wine tasting earlier and got a nice bottle to take home at the same time. Very highly recommended.

  • Visited March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Wedding at Plume”
4 of 5 stars Reviewed February 23, 2014

We chose to have our Wedding at Plume for both the ceremony and reception. Overall we had an amazing experience, and feel confident that we chose the right place for such a special day.
During the run up to our wedding we found the Manager very helpful. She was easy to contact and responded quickly via email to all our questions and queries. The Manager was also on hand during the night to assist with anything and make sure it all ran smoothly.
For our wedding as we had use of the whole place. The venue was easy to decorate as it is nicely presented and the Manager was open to any requests we had about moving pictures or furniture. The space was also well allocated for our sit-down meal, with plenty of room for dancing in a way that people not dancing could still watch and feel included.
Our wedding ceremony was planned to be outside but unfortunately we had the stormiest day of the summer with plenty of rain. Therefore it was held on the covered patio outside. This was a big benefit to us as it meant that we didn’t have to stress about the weather at all.
Staff were professional and friendly on the day and endeavoured to do their best to cope with queries and lots of merry guests. They were very efficient at serving our meals and clearing plates between courses, which was important to us and kept everything running on time.
I would recommend if you choose to use your own music and personal music device that you have a good run through the sound system with the Service Manager before the big day.
The cost of venue hire was reasonable when comparing with other similar venues. We thought the food and wine was at the higher end of what we wanted to pay but worth it.
Overwhelmingly the food came out as one of our favourite things about the whole experience –our guests cannot stop telling us how good it was. We had chosen Lamb and Fish of the Day as our mains and both were really good in terms of amount and taste. The wine was also not far behind.
I would definitely recommend Plume as a wedding venue or for any special occasion.

  • Visited February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Plume Cafe - Great food, bad coffee”
4 of 5 stars Reviewed February 17, 2014

Amazing food, amazing service - very weird tasting coffee (I have no idea what type of beans they use).

Visited February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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