We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The service and food made our honeymoon!” 4 of 5 stars
Review of Doubletree Resort by Hilton, Central Pacific - Costa Rica

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Doubletree Resort by Hilton, Central Pacific - Costa Rica to your Saves list
Doubletree Resort by Hilton, Central Pacific - Costa Rica
3.5 of 5 Resort (All-Inclusive)   |   El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #1 of 2 Hotels in El Roble
Vail, Arizona
Level Contributor
4 reviews
“The service and food made our honeymoon!”
4 of 5 stars Reviewed July 19, 2014

We arrived with friends to celebrate our marriage one year after and the people were amazing and lively! There was dancing and entertainment! The pools were awesome and we even got to play in a big bubble on the pool. We met cool people and played volleyball in the pool. The food was ABSOLUTELY DELICIOUS!! Definitely worth the money and time. We did venture outside the resort alone and it really wasn't worth it. We did ziplining and a white water rafting tour and it wasn't that great in terms of the water since March isn't a good time to visit for that but the guides, scenery and people we met made it all worth it! The

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,636 reviews from our community

Traveler rating
    489
    573
    313
    165
    96
See reviews for
589
588
20
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
San Jose, Costa Rica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

It it hard to find another place where the finest attention, excelent food, easy smile people, combines like in this place. I strongly recommend this lovely place. Perfect to enjoy in family. You can go to the beach on sunset and you get your perfect photography.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookeville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

The DoubleTree Resort by Hilton, Central Pacific, Costa Rica, provided warm hospitality to my family, particularly to me, during our vacation in Puntarenas during the summer of 2014. Guest services and all of the staff in the kitchen and dining areas prepared and presented delicious and attractive meals that allowed me to maintain my medically restricted diet throughout my stay, including a refrigerator and microwave in my room.

Moreover, it was a rare privilege to join the nation of Costa Rica for thrilling World Cup fútbol coverage shown in the hotel amphitheater. It was an honor for us as international guests to share the universal view that the Costa Rican team can play competitively against the best fútbol nations in the world.

We will certainly keep the DoubleTree in Puntarenas in mind for future travel to Costa Rica and highly recommend the hotel to family and friends.

Pura Vida!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 11, 2014

Used up a bunch of HH Points from business travel for a nice vacation. Was not sure what to expect based on the mixed reviews.

About two weeks before I arived I received a nice email from Ana who was a Hilton Honors guest Service Manager. She was very helpful and answered some questions.

Once I arrived she even sped me through the arrival process and got myself and my date squared away in record time.

The room was nice and large with a good bed and excellent air conditioning. Throughout my stay the maids did a great job cleaning it up and supplying plenty of towels. The hotel grounds were very nicely maintained and clean.

For an all inclusive resort there were plenty of areas to grab drinks which were strong if you asked for a double. The buffet was surprisingly good and a ton of variety. There is a seafood and a Latin restaurant that were reservation only. Of the two I liked the Latin one because it had air conditioning.

Not sure if it was the time of year but the hotel was mostly locals, plenty in the staff spoke English very well. The beach was right there but the waves were big so I dint spend much time on it.

Recommend one of the volcano tours and go check out Tortuga. You can book them right from the hotel.

The only real complaint was that the seafood restaurant and the main buffet/bar had roofs but were open to the sides. In a nice beach front area this would make sense but there were not enough fans to move air so the trapped heat just kind of sat there.

A very enjoyable trip, I recommend this hotel.

Room Tip: Building 2 was nice. Get an upgraded room. The regular ones looked kind of small.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 10, 2014

If you are planning on checking into this hotel try and find a better value. First, at check in the Honors personal ran away after seeing that I was American, then the room was very modest for $300. The door wouldn't lock and when I brought this to staffs attention they said well sorry...here's the bill!

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, July 29, 2014
Dear Mr. Michael B:

Thank you for your review. We always appreciate hearing from our guests, including comments that help us to identify ways to improve. I understand that our service did not fill your expectations.

We are especially disappointed that you found our staff to be indifferent towards you and that they did not provide you with the service you deserve. I thank you for bringing this to my attention so that I can personally follow-up with our staff members. Your business is extremely important to us and apologize if you were inconvenienced in any way.

We value your business and will continue to work hard to exceed your expectations

Best Regards,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these El Roble hotels

Houston, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 8, 2014

We have been to Costa Rica many times, and we are a family in our thirties with a child. This resort is 80% Costa Rican and 20% american/other nationalities. It is the closest all inclusive to San Jose.

The good: close to many tours, great pools, the best drinks we have had in Costa Rica, good food and it has 8-10 gluten free marked items, sunny weather in the rainy season, close to the ferry. The swim up bars are fantastic. Great kids club activities and lots of kids here. The beds are good and the ocean view is great. Our room was renovated and nice. We had plenty of towels.

There is a great walking pier to see the sunset with a bar in the middle of it. There are chairs for sitting. Great for watching surfers too.
Pools are open till 8:00, which is unusual in CR.

The location: it is close to San Jose, a few hours away from Monteverde, Poas, Peace Lodge, manuel Antonio, Jaco, etc...

The bad: the beach is not swim able but it's great for surfing/boogie boarding, the restaurants are stuffy and the lobby is unbearably hot with no breeze, the checkin is the worst i have had in Costa Rica. It's just a poor design, but it didn't cause us to enjoy the resort less.

There are better AI options in Costa Rica, but they are in Guanacaste and much farther from San Jose. It made a great relaxing place for a few days in the middle of our vacation. We went from the Peace Lodge to here and then on to Manuel Antonio.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, July 29, 2014
Dear Hlraphael:

On behalf of the management and our staff, we’d like to thank you for your stay with us.

We are delighted that for the most part you enjoyed your visit; however, we are disappointed to learn of other aspects of your stay that were not up to your expectations. We strive to provide our guests 100% satisfaction and we are truly sorry that this was not the case during your last visit. Please be assured that your valuable comments will be shared with our team so we are able to learn from our shortcomings in order to keep improving upon our offerings.

We are glad to know that you have enjoyed our food selection and our convenient location.

Thank you again for your review and we sincerely hope that you give us another opportunity to welcome you back again next time you are in Costa Rica.

Sincerely,


Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed June 30, 2014

The staff really make this lovely property and all inclusive a special place. There are activities all day & evening for all ages-beach volleyball, water volleyball, karaoke . Great drinks and bar staff. Food service/buffets are nicely set up and wristbands are needed. Rooms are clean and well maintained. We were in building 3. Security is located at every corner of the property and they ask for sign in/out. They are cautious and I interpret this as the staff wanting vacationers to have a safe and good time. Beach is a black sand. Walking pier is also available. Nightly entertainment/shows with lovely costumes showcase local talent are fair but the people seem to enjoy it. Many pools available with swim up bars.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near El Roble
22.5 mi away
Los Suenos Marriott Ocean & Golf Resort
4.4 mi away
Hotel Praiamar
Hotel Praiamar
#2 of 19 in Puntarenas
4.5 of 5 stars 24 reviews
21.1 mi away
Hotel & Club Punta Leona
Show Prices
Show Prices
Show Prices
21.0 mi away
Villa Caletas
Villa Caletas
#4 of 43 in Jaco
4.5 of 5 stars 873 reviews
19.3 mi away
Hotel Arenas Punta Leona
Hotel Arenas Punta Leona
#8 of 19 in Puntarenas
3.0 of 5 stars 47 reviews
6.5 mi away
Hotel Puntarenas Beach
Hotel Puntarenas Beach
#6 of 19 in Puntarenas
3.5 of 5 stars 31 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree Resort by Hilton, Central Pacific - Costa Rica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Address: El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Phone Number:
Location: Costa Rica > Province of Puntarenas > El Roble
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in El Roble
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hilton Hotels and Booking.com so you can book your Doubletree Resort by Hilton, Central Pacific - Costa Rica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas

Owners: What's your side of the story?

If you own or manage Doubletree Resort by Hilton, Central Pacific - Costa Rica, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.