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“Better for Older Couples / Find Randy for Excursions” 4 of 5 stars
Review of Doubletree Resort by Hilton, Central Pacific - Costa Rica

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Doubletree Resort by Hilton, Central Pacific - Costa Rica
3.5 of 5 Resort (All-Inclusive)   |   El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)   |  
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Hotel amenities
Special Rate
$89/person ALL INCLUSIVE
Ranked #1 of 2 hotels in El Roble
Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
“Better for Older Couples / Find Randy for Excursions”
4 of 5 stars Reviewed April 9, 2013

My partner and I are in our late 20's. We spent 7 days at this resort with his Mother.

As a younger couple, we were disappointed with the lack of activities after 11pm. The food service also shuts down after 11pm. There was a "discotique", but nobody was ever in it.
That is why I would recommend this place for older couples and families that aren't looking to party all night.

The resort had theatre / variety shows every night that exceeded our expectations. An excellent display of incrediably talented dancers, MC's and acrobats. One of the performers was slated to go on to Cirque du Solei.

The grounds are very spacious. The staff are friendly. I found the facilities clean.

For off-resort excursions, a gentleman by the name of "Randy" is located in a shop across from the Main Gatehouse. He gave us great rates, was very honest and even accommodated a last-minute change in schedule when our party got sick. FIND HIM! Trust him!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, September 10, 2013
Dear gerimar01:


Thank you for your detailed review. I am happy to read that you enjoyed your time in Costa and your stay with us.

I really appreciate your suggestions; we are always looking for ways to improve our service. Again, thank you for taking the time you have taken to write about us.

We value your business and will continue to work hard to exceed guest´s expectations

Best Regards,

Ricardo Rodriguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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STREATOR
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2013

Stayed here 3 nights during a 16 day trip to Costa Rica. If you don't want to read this novel, here is a summary:

Staff: Friendly
Room: Big, nice
Pool: Pretty and clean
Beach: OK
Food: Nothing to write home about

The lobby staff were all quite nice and welcoming. There is a business center off the lobby which has 5 computers you can use for free. ASk for the password at the front desk. There is 1 printer. At least 1 computer has a Spanish keyboard. So, if you are touch typing and weird things are happening, switch to another computer. The business center has A/C which is a delight. You might be spending more time here than you think, once you find out that WiFi in your room costs $20 for 24 hours. There is supposed to be free WiFi in the lobby, but I didn't check.

The hotel rooms are big (we were in room 1107). There are 2 chairs and a table, and on the patio, another 2 chairs. There is a large flat screen tv that shows some English channels. There is also a coffee maker and a safe. The bathroom is fairly large and the water pressure is good in the shower. The shower drains very slowly. The toiletries were good quality. There is mold growing in/on the wall behind the toilet. Although the room was very clean, it smelled like mold every time we entered. It wasn't bad enough to request a room change, and we were exhausted by the 6 hour drive to get to Puntarenas.

The food was average at best. It was very pretty, so it was disappointing to actually taste it. They had a different theme every night (pasta, latin food, etc.). The desserts were gorgeous, but tasteless. We both tried a little bit of a lot of different foods, but never found anything really delicious. They had at least 1 fish dish every night, and if I had to pick 1 thing that was fairly good, it would be the fish. I did find out on the 2nd night that there is a station in the very back that sometimes serves roasted, carved meat. It's pretty well hidden, so you might want to swing by there first to see what's being served.

If you stay for 3 nights, you get a certificate to eat at one of the 2 reservation only restaurants. We picked the seafood one and were very excited about having some good food. It was a nice location, on the beach, and looked very pretty. The bartender introduced himself and brought us some wine, and never once retuned during the meal. The appetizers were tasty (seafood creme soup and tropical salad). The fried sea bass was ok, and the "trapped shrimp" had been pre-made and had been sitting in an oven, and as a result was dry and again, tasteless. The head waiter finally appeared near the end of the main course, saw our empty glasses and asked if we would like more wine. We said yes, please, but the bartender was bussing tables. He finally appeared with a bottle of wine, but went to 2 other tables (behind us) to fill their glasses, and ran out of wine and disappeared AGAIN. We flagged down the head waiter and pointed to our still empty wine glasses, and he looked quite annoyed. He went off in search of the "bartender", and the bartender returned at last with more wine and apologized. It's not like we spent the whole evening drinking wine. We just wanted a 2nd (small) glass with our meal. By the time he finally got there, we were finished with our entrees. Very annoying. The desserts (passion fruit tart and ice cream layered sponge cake) were better than the desserts in the buffet.

I'm very sad to say that the best meal we had here was a freshly made cheeseburger and fries at the snack place out by the pool.

The restaurant directly across the street from this hotel serves very good food. I don't remember what the dish is called, but it is a Costa Rican version of stir fried rice with pork, shrimp, chicken and vegetables that was crazy good and was more than 2 people could eat for about $12.

The main bar at the hotel serves FANTASTIC iced tea that is sweetened and has lime juice in it. I hate sweetened iced tea, and I do not like it with lemon, so I was very surprised how much I liked this drink. The only hard part is getting the bartenders to serve it to you without any liquor in it. :) The service at the bar varies from inattentive to average. If you happen to be a bikini clad female, the service skyrockets to excellent. (And yes, even thought it is an all inclusive, we were tipping, so it wasn't that.)

There is a show in the auditorium every night. We went 1 night and it was again, average. There was a live band on Friday and Saturday nights in the bar that played good music.

The beach is pretty, the water is brown because of the sand being churned up. The pier pictured on the website is falling apart. While we were there, about 2/3 of the way out it was roped off with caution tape. the pools are nice, but only about 4 ft. deep. They have water aerobics several times per day in the pool nearest to the bar. This comes with loud music and an instructor shouting into a microphone.

I suppose they were working on the fire alarm system while we were there because it went off randomly for 2 days (starting at 3am Friday morning).

The property is fairly quiet on the week days, but on the weekends the population doubles, as the ticos come to enjoy the weekend. The hotel staffs accordingly, and everything ran smoothly. They have a 2nd dining area off the buffet that they open on the weekend, and they set up tables in the bar to accomodate the traffic.

A little tip: The buffet area has a thatched roof and is open at the sides. When being seated, look up and note the location of the roof beams. Don't sit under one, because birds perch up there. One morning at breakfast, we were the lucky recipient of bird cr*p that just missed our plates and landed on the table between us. Enjoy!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, April 29, 2013
Dear Mrs. Melinda W:

On behalf of the management and staff we would like to thank you for your recent stay with us and for taking the time to write about your experience with us. We very much appreciate your business and thank you for selecting our hotel. Our guests’ satisfaction is our main priority and I assure you that we will definitely take your comments into consideration so that we may find ways to improve our hotel.

Thank you again for your review and we do hope that we may welcome you again in the future.


Ricardo Rodriguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 7, 2013

This resort would need a reconstruction because its best days are years ago. First-you will sweat at the check-in. Rooms may have quite good beds, but bathroom is like from 1990, you can see it on a photo pro our presidential suite-which should be the best room in the hotel(?). It isn't. Building 1 is probably oldest. Be careful, pool area between building 1 and 2 was very loud (staff use microphones, music etc.) Some rooms can face the parking lot, which isn't nice-and it's pretty near main road.
The place isn't nothing special-long wide beach with dark brown sand, which makes water brown too plus the main road and surrounding area. Most of people probably stay at the pools (Americans and ticos), buffet food is poor and in american style-hot dogs, pizza, french fries... It may be good for families with children but I won't prefer it for people who want to see the best from Costa Rica. But they can arrange you quite cheap boat trips to Tortuga.
Visit the hotel another time? NO.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, April 29, 2013
Dear Butrusik:

On behalf of the management and staff we’d like to thank you for your recent stay with us. We very much appreciate your business and thank you for selecting our hotel. At the same time we are disappointed to learn of your mixed feelings, as we always like to ensure that our guests feel cared for, valued and respected, which is our brand promise.

Our guests’ satisfaction is our main priority and I assure you that we will definitely take your comments into consideration so that we may find ways to improve our hotel.

Thank you again for your review and we do hope that we may welcome you again in the future.

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Wylie, South Carolina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2013

My husband and I spent a week at the resort. We had a great time. The staff is very friendly and helpful. They went out of their way to take care of us and make sure we were happy and comfortable. I had a stomach bug the first day there and could not believe how they took care of me. They offered special meals, brought me fruits and liquids, contacted a doctor and had medication delivered. They called to check on me and were very attentive. There was plenty of activity at the resort at all times. You could travel outside the resort to take a tour or find other activities, which we did through Pacific Costa Rica Tours (by Wiston Marchena) which is directly across the street from the resort. I would be content to stay at the resort the entire time. It is so relaxing! If that's what you're looking for~ and don't mind the same scenary over and over. I would love to go back! Definately recommend it!

Room Tip: We had suite on the end by the pool with a bar in it. It was a nice room with a beautiful view. I t...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, September 10, 2013
Dear RachelG509:

Thank you very much for spending your vacation time one more time with us. What a pleasure to hear how you enjoyed your visit! As a General Manager I have been lucky enough to work with this fantastic team, we are always doing their best to create wonderful experiences.

On behalf of our staff, I would like to say “Thank you”, for you kind words, it is for all of us, a pleasure to take care of our guests every day.

We hope to have you back, soon.

Best Regards,

Ricardo Rodriguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2013

This Hilton resort is popular. We stayed during Easter Week which coincided with holidays. Yet despite being very busy, the complex has enough space for one not to feel too crowded in. It also operates a full daily programme for all ages - ideal for families.
The seaside location is OK for body sufing but too rough for swimming and too cloudy for snorkelling. A key weakness in location is that security advise against walikning outside the complex whether on the beach or outside: ( a socially depressed area). However there are 5 pools available in total. It would be good if one of those was for swimmers and swimming only.
Accommodation is very good. Clean and well maintained. Staff are attentive and helpful in general.
Tours can be arranged easily.
There are two restaurants open to those who are resident for more than 3 nights, both are a la carte, either a fish restaurant or local Costa Rican. We found service and food were far better in the fish restaurant.
Guest services were extremely helpful, whatever the nature of the request.
If wev are ever back in Costa Rica this would be somehwere we would return to.

Room Tip: Away from the main pool area with its loudspeaker system.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, September 10, 2013
Dear DrDWR:

Thank you very much for spending your vacation time with us. What a pleasure to hear how you enjoyed your visit!

On behalf of our staff, I would like to say “Thank you”, for you kind words, it is for all of us, a pleasure to take care of our guests every day.

We hope to have you back, soon.

Best Regards,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 29, 2013

Recently came back from Costa Rica and stayed at the Hilton Doubletree Resort. A very nice hotel with its many pools, restaurants and bars. Also directly on the beach at Puntarenas with its nice dark volcanic sand. Service was just perfect, always friendly and the food was excellent. I truly recommend a stay at this resort and you will enjoy the wonderful warm constant weather (35 celsius during the day and 25 celsius at night) and the beautiful sunsets.

Room Tip: The best place to stay is in the third building 2nd and 3rd floors and ask for a deluxe room with oc...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, September 10, 2013
Dear adeziel :

Thank you for your review. I am happy to read that you enjoyed your time in Costa and your stay with us.

Our dark brown volcanic sand beach is a typical characteristic of our central pacific coast, and one part of the tropical attractions of a Costa Rica. .

Again, thank you for taking the time you have taken to write about us. We value your business and will continue to work hard to exceed guest´s expectations

Best Regards,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 27, 2013

My friends and I bought a Groupon deal. It was about $80 a day per person - all inclusive.

Pros - Pools looked nice. They also had an internet computer room.

Cons - Buffet food was OK. Either the food got better as the days went by, or we just got used to the mediocre food. The alcohol was watered down. The rooms had a damp mildew smell.

Overall this was an OK resort. We didn't pay much to stay here, so we didn't expect a lot.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, May 1, 2013
Dear Pat T:

Thank you for your feedback and I am pleased that you enjoyed our pool facilities and the computer room, as well. I do appreciate your comments and the time you took to evaluate the quality of the products and services we provide. I am concerned about your comment related to our liquors because we offer a wide variety that includes the best national brands and other international well known liquors, and is not our policy to reduce the quality of our alcoholic beverages.

We regret to know that you did not thoroughly enjoy our resort. I will share all your comments with each department head. Your opinion as our guest is very important and helps us to improve

I value your patronage and I appreciate the time you took to share your comments and experience.

Regards,

Ricardo Rodriguez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas
Address: El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Phone Number:
Location: Costa Rica > Province of Puntarenas > El Roble
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in El Roble
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Official Description (provided by the hotel):
The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more   less 
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