We were here back on Dec 2010 and we were really impressed with the service, the hotel facility and the hotel room. Therefore we decided to come back again but was greatly disappointed!!!
So sad to see how it had changed from one extreme to the other. Starting off with lack of personnel, we booked the wrong date online, realized the error when we received the email confirmation, so we call the hotel immediately but there was nobody answering the phone for half an hour. In the end Booking.com managed to correct the booking for us. When we arrive at check-in, it was ok but when we needed some info the receptionist was busy somewhere. She was the only staff on service for everything. And in the restaurant for dinner, there was also only 1 waiter serving so you can imagine the speed of service... SUPER SLOW! The food was so-so and over-price.
In the room, the wall is thin and so you can hear your neighbors everywhere. The air-con is not working, tv is also not working, the bidet is not working too, the bedsheet was not clean, there are stains on the sheets, and worst of all is shower time!
It's not possible to get the right temperature! When you thought you get it right, you might get burnt from the hot water or chilled by the cold water that comes out suddenly! End up only managed to clear off the soap and get out of the shower ASAP!
Breakfast time, we waited for 10 min and there was nobody to serve us, we were the first to come at 9am, breakfast starts at 8:30am. So after waiting for 10 min, we just help ourselves. Later we met other guests and they also commented about the same experience and the long list of "not working"... We only see a waitress when we finished our breakfast but she just comes and goes...
At check-out, the bill shows we were charged for the Spa entrance (30€) but the day before we were told we were not entitled to use it. We need to pay to use the spa so decided to forget it since we see how run down the whole place. We talked to the receptionist but they just said it's their standard billing. Whatever... Don't want to fight for 30€ because this is the LAST time that I'm here! There's no way that I'll be back again! Bye for good!
- Official Description (provided by the hotel):
- Wonderfull 4 star Hotel, in the middle of the Conca de Barbera, 79 km from Barcelona, Great for a weekend to relax in the great and complete SPA with more than 30 types of massages and therapies and surrounded by clean air and very calm and quiet environment ... more less
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