Maybe it was just our waiter, because the other reviews all say the service was good. There are many servers (too many?), and they all only get a couple of tables to serve. My waiter was not very friendly, but that wouldn't have bothered me as much as some of the other shortcomings. For starters, we ordered the appetizer plate, and he encouraged us to order the main entrees at the same time, as he would hold them back till we finished the appetizer. That never happened, we had just started on the appetizer plate (very good) when he brought out the hot pasta dishes...And, he tried to grab the appetizer plate (more than once throughout the evening) even though it was half full still...
Then, I asked him to find out if I could buy some of the sauces on the appetizer, and he never came back with the answer. After dinner i had to ask him again.
Our water was never refilled once during the meal.
After the meal, i ordered espresso, and he proceeded to bring it and drop it off without any sugar. I had to ask for it. After he left our table, I realized there was no spoon to stir the sugar. I had to use my husband's fork handle (the fork was dirty).
The food was generally good, some things were outstanding - the clams in my son's dish were cooked really well. My "Involtini di carne" were a little on the salty side, and the side salad had too much lemon juice on it, but overall i enjoyed my meal. The atmosphere was lively and all the tables were full most of the evening. There was a trio playing some standard Italian tunes on a violin, bass, and acoustic guitar. They were enjoyable.
Although this is the closest Salt Lake comes to a real Italian restaurant, (forget Lugano or Michelangelo) it is still not as good as the real thing in Italy, no way...I am Italian and I just came back from a month there, I know what I am talking about...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.