Unprofessional/unethical behavior - i called up the hotel guys (Karthik) on 21-Jan to book a Deluxe suite for 25-Jan and he said he has taken the booking and will send an confirmation with details of how to transfer booking money to their a/c. Since i didnot receive the email, i called up 4 times until 23-Jan and the guys kept telling that their internet didnot work, but the booking was confirmed (they read out the details from the register) but they never sent me the confirmation email. To my shock, they called me on 24-Jan to say that they cannot give me the deluxe suite since they have given it to a different customer. I told him that i booked the room for some specific reasons and i requested him to arrange for the same (deluxe suite) and the person said he will do it and send a confirmation. Knowing their track record, i didnot want to take a risk, and hence made alternate arrangement ( GRT Sky Rocca). They didnot bother to call back and confirm or inform me. Surprisingly, on 25-jan, around 11 AM they called me to inform that they can give me the room (probably whoever booked the room, cancelled it). This behavior gave me a "cheapo" feeling about this resort. the lack of professionalism on their part makes me think that it would be a bad choice to book this hotel for any family outings. beware of these guys !
- Official Description (provided by the hotel):
- Grand Palace Hotel and Spa, Yercaud is a hill resort situated in one of the most scenic places in Tamil Nadu offering an enchanting view of Yercaud big lake on one side and the valley of Killiyur falls on the other. It is one of the best hotels in Yercaud hills offering authentic Tamil Nadu Cuisine, and is the nearest hill station to Bangalore and Chennai. Grand Palace Hotel and Spa offers star class accommodation, with excellent facilities. An ultimate destination for a Holiday in the hills, is an ideal weekend and a Romantic getaway. Grand Palace also offers excellent facilities for residential conferences, cocktail dinners, outdoor bonfires overlooking the valley and trekking for groups. ... more less
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