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“cozy getaway in yercaud” 5 of 5 stars
Review of Grand Palace Hotel & Spa Yercaud

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Grand Palace Hotel & Spa Yercaud
3.5 of 5 Hotel   |   Killiyur Falls Road, Yercaud 636 602, India   |  
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Ranked #4 of 20 Hotels in Yercaud
Salem, India
1 review
“cozy getaway in yercaud”
5 of 5 stars Reviewed February 27, 2013

Stayed with my family for 2 days here, this hotel is located on a hill top with one of the best view i have seen in an indian hill station. The staffs are nice and helpful, though not everyone is fluent with english.

When we entered the hotel i saw a board which said plant a tree before your checkout and help us to save the world, i immediately enquired how much should i pay for doing this and the hotel staff told me its free. i was pleasantly surprised and we did plant a sapling before we checked out and this is the first time i had planted a sapling in my life i felt so nice about it, i recommend every one to plant a sapling while you stay here. the place is cozy and the back side of the hotel has a beautiful lawn which has the view of the silent valley, this view is breathtaking.

The room rate are reasonable compared to other hotels of the same category. so we were glad we choose Grand Palace over other hotels.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, March 12, 2013
Dear Mr. Kumar,

It was a pleasure to have you & your family as our honorable guest. It is very good to hear that your stay was a very good one and that you & family enjoyed all our services, I shall certainly share the same with my team which will be a great motivational factor. We want every Guest who stays with us to plant a sapling before they leave us and Save the Environment and Nature.
We assure that we will take all steps to ensure that your next visit or your recommended friends visit is been made more comfortable with our "Par Excellent Services". Thank you once again.

SAI GOPINATH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • Any
English first
Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed February 25, 2013

Good hotel to stay in yercaud, we visited 3 hotels in yercaud before settling for this one. Defiantly a good option because of the facilities and the location. The pool in the hotel is very unique, it over looks the valley. The staff at the reception gave us a free foot massage coupon, which we availed and it was worth it after a tiring journey. Food was good too. i would surely recommend this hotel for a short holiday.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, February 27, 2013
Dear Mr. Muthu,

Thank you for taking the time to give us your feedback of the hotel and its services in Trip Advisor.

Happy to hear that you'll enjoyed your stay at Grand Palace Hotel & Spa. It was a real pleasure for our Team to be at your service and I shall certainly share the same with my team which will be a great motivational factor., We strive to ensure that " Par Excellent Service" is rendered to every guest who visit our wonderful property, please give us an opportunity to serve you once again and your friends recommended by you Sir.

Thanks & Regards,

N.K. SAI GOPINATH
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palakkad, Kerala, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 20, 2013

We stayed here for 3 nights. We were well looked after. All the personnel were very pleasant and efficient. The food was excellent. The view of mountains & valleys surrounding the hotel was breathtaking. Before leaving for Yercaud, we were told that Sterling's location is the best one. To see whether it's true, we visited Sterling. We were not impressed. The place was crowded - as crowded as public places like Rose Garden, Lake etc.. If the purpose of your visit is to relax, then Grand Palace is the best place in Yercaud. We preferred to spend more time in the hotel and less time sight seeing.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, February 27, 2013
Dear Mr. Hari Prasad,

Thank you for sharing with us a detailed review on your recent experience at Grand Palace Hotel & Spa. It brings the team great delight to note your feedback

Your words of appreciation across accommodation, location & cuisine, encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting.

Our constant endeavor is to consistently co create personalized, memorable experiences with the highest quality of comfort & luxury befitting your needs & requirements.

Thank you for taking the time to share with us a detailed review, we do hope your Holiday travels will bring you back to Yercaud in the near future.

Looking forward to the pleasure of welcoming you back to the Grand Palace Hotel & Spa.

With Warm Regards

N.K. SAI GOPINATH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

it was amazing while staying @ Grand Palace. we reached hotel around 8:45 A.M., even though the hotel Check_in time was 12:00 noon, he arranged and given neat room for us.
we are three people like me, my wife and our baby age of 2+. then we had breakfast and roam around hotel and it was a excellent view from hotel. we have taken sunrise room and in the morning sun rise is very nice. after that we visited valley view place and it was a good place for valley view. Sridhar who is a manager in grand palace arranged a complementary cake for our anniversary. so we enjoyed that. and in the morning as discussed with sridhar he arranged a cab for sightseeing in yercaud and droped us @ yercaud bus-stand with safely and the cab driver was a good guy he was explaining all the places.
The food taste also very good but it was a bit costly. But over all it is a memorable place in my life.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, February 19, 2013
Dear Mr. Narashiman,

Thank you for sharing with us your recent experience at Grand Palace Hotel Spa.

It brings our team of committed associates great pleasure & pride to note of your feedback during your stay at the hotel.

Your words of appreciation on the an unparalleled experience at Grand Palace , the cuisine quality, warm hospitality & the pleasing environment is delightful to note

Our constant interest is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

Thank you for taking the time to share with us a detailed review, we do
hope your Holiday travels will bring you back to Yercaud in the near future.


Looking forward to the pleasure of welcoming you back to the Grand Palace Hotel & Spa.

With warm regards

N.K. SAI GOPINATH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed February 15, 2013

Stayed in this hotel with friends for 3 nights.. and considering its price range 7 Grand per night, i was thinking it would be an awesome Hotel.
But to my dismay , I repent big time why on this earth I stayed in this hotel. I was a piece of dung cake , that's it.
People were usually talking very high, that's why i had booked this hotel. But considering their reviews I feel those people have not at all stayed in any Classy hotels at all (with almost the same price range or little more than why i paid).. There were many issues.
1. The Room that i booked was junior suite and it does not look like a suite other than one shady sofa lying in a separate room, It appeared to me like a servant room.
2. The restaurant staff was so head strong, that i called the restaurant guys and asked for the room delivery along with Whiskey glasses. To my great astonishment the GUY from the restaurant told me Sir we don't serve Whiskey Glasses inside Room.. I asked what on earth is this rule, and who made this rule, the guy told Manager.. I was so pissed off over that guy that i walked to the Manager and narrated this story, he told there is no such rule and those guys will serve Whiskey Glasses in my room.. But it was a horrible experience , every time each guys used to present some different rule to Grand Palace resort..
3. Other strange rule in Pool, the guy was not allowing any one with their swimming costumes, its like a gimmick , to drain more and more money from the people like buying their stuff and then swim..

Its totally rustic, i would suggest if you get this hotel in 3 grand then book other wise its a horrible experience

Room Tip: book the balcoy room if you get
See more room tips
  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, February 19, 2013
Dear Sir,

Greeting from Grand Palace Hotel & Spa, Yercaud.

Sir, first and foremost we would like to thank you for taking time to share your comments at the time of checkout and on TripAdvisor, we sincerely would like to say sorry for the inconvenience you went through while you were with us at Grand Palace.

With immediate effect we have taken steps to correct all the mistakes from for our side, which we would like to share with you shortly. And we will make sure no other guest ever will have to go through any kind of inconvenience or trouble while they stay at Grand Palace.

Once again from the bottom of the heart we would like to say sorry and we also would like to Welcome you once again to our hotel to give you a better holiday experience.

We hope you will acknowledge our request and visit us in the near future, to give us an opportunity to serve you Better.

With Warm Regards

N.K. SAI GOPINATH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, India
Top Contributor
110 reviews 110 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 13, 2013

Visited the hotel quite a number of times but never stayed. But this time we went with family and had a pleasant stay. Beautiful view and very good service. Comfortable rooms and friendly staff. All facilities are worth mentioning. Some offer or the other keeps going on , so very essential to plan in advance and get the best.

Room Tip: Valley Rooms
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, February 19, 2013
Dear Mr. Yatinbshah,

Thank you for sharing with us a detailed review on your recent experience at Grand Palace Hotel & Spa. It brings the team great delight note of your feedback

Your words of appreciation across accommodation, location & cuisine ,encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting.

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

Thank you for taking the time to share with us a detailed review, we do
hope your Holiday travels will bring you back to Yercaud in the near future.

Looking forward to the pleasure of welcoming you back to the Grand Palace Hotel & Spa.

With Warm Regards

N.K. SAI GOPINATH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 30, 2013

Had been there for a short weekend.The first thing that strikes you is the pool which is amazingly placed with a great view of the valley.Our room were pool/valley facing with a hammock in the balcony.
Coming to the rooms, it is nothing great but the view from the room largely makes up it for it. The food was a bit overpriced and was not up to the mark.There was less salt in every dish that was prepared.The waiters at the restaurant were not able to handle the crowd during breakfast time and they seem to be in a hurry and most of our requests went unnoticed. The coffee cups which were replaced were not properly cleaned and i had to tell them a couple of times to replace it with new and clean ones.
But the front desk service was too good. When they could not arrange for a cab to drop us to the bus stop , the manager and staff Mr Karthik and Kanakaraj , personally carried our luggage's and drove the bike , and gave us a bike ride too. And , must say , the bike ride was fun though the distance was short.
And not to forget the cake which we ordered to celebrate our anniversary was not charged which is a very good gesture.

Pros : 1.Pool/Valley facing rooms
2. Bonfire
3.Nice polite staff
4. Lot of activities which are organized

Cons : 1.Not so great food
2. Overpriced.

Overall a very nice experience and i would suggest this property to friends/relatives.

Room Tip: Go for the premium rooms facing the pool/valley.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, January 31, 2013
Dear Mr. Sriram,

It was very nice to hear that you really relished your stay with us. It was a real pleasure for our Team to be at your service and I shall certainly share the same with my team which will be a great motivational factor. We ensure and take every step to see that all our Guests go back only with memorable moments.

We had noted your concerns in regards to Food pricing and had taken steps in this regard. Kindly tell all your friends to visit and stay with us, enjoy our "Par Excellent Services" and locale.

Thanks & Regards

SAI GOPINATH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palace Hotel & Spa Yercaud

Address: Killiyur Falls Road, Yercaud 636 602, India
Phone Number:
Location: India > Tamil Nadu > Yercaud
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Yercaud
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Palace Hotel & Spa Yercaud 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Grand Palace Hotel and Spa, Yercaud is a hill resort situated in one of the most scenic places in Tamil Nadu offering an enchanting view of Yercaud big lake on one side and the valley of Killiyur falls on the other. It is one of the best hotels in Yercaud hills offering authentic Tamil Nadu Cuisine, and is the nearest hill station to Bangalore and Chennai. Grand Palace Hotel and Spa offers star class accommodation, with excellent facilities. An ultimate destination for a Holiday in the hills, is an ideal weekend and a Romantic getaway. Grand Palace also offers excellent facilities for residential conferences, cocktail dinners, outdoor bonfires overlooking the valley and trekking for groups. ... more   less 
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