My husband and I stayed at the Whitehouse European Village & Spa from 9-4/9-9. We absolutely loved it. The staff was divine and the restaurants were great. Our favorite ones were Jasmine's and Guiseppes.

We found the beach to be beautiful and the water clean and warm and clear. We did the watersports and never had to wait for anything.

I have no idea what the people from webster NY are talking about an earthquake i did not experience that in the building i stayed or heard anything about that incident.

We stayed in the french buidling and found that the rooms were very nice.

The drinks and bar staff are so pleasant and the drinks are nice and strong. They will do anything to accomodate you.

The only thing i will say is that the first (2) days we were there housekeeping did not clean our room till 3-4 pm, but my husband made one phone call and from then on they were at our room in the mornings.

The red lane spa was great i recieved a massage and a ortinaque body scrub and loved it.

We definately recommend this resort and find that you will love it.

You will love this resort, we arrived Aug 29,2005 thru Sept. 7, 2005 and were very impressed with the entire resort. The staff was so nice, everyone said hello and how are you doing, Veejooruth Purmessur ( Pastry Chef) came up to us and started talking to us and we became friends and sent us champange and the most delightful chocolates to our room. Sandy White(Asst. Head Chef) came over to us at lunch and asked us how is everything, my wife asked him if he could make some curry for us and he made us a special dish of chicken curry just for us. This was the most enjoyable vacation ever.
The grounds are impressive with lush gardens and incredible buildings with pleanty of air conditioning to keep you cool.
Jasmine's needs some improvement with the food but the staff and quick service made dinner enjoyable( we are use to American Chinese not Jamacian Chinese so it was a litlle wierd to taste). Overall the food was great with lots of american dishes and pleanty of choices.
The beach was bug free for the first few days until I missed using the deet then I had a few bites...no problem mon. The glass bottom boat was boreing with little or no ocean life to see.
Entertainment
At night the entertainment was great, during the day they have great activities to keep you busy but all I did was eat and drink at the best and largest pool in Jamacia.
We rented a car and we were glad we did. The roads are good and the Jamacian's drive a little wild but are very polite and tame considering other country's we have been to. We drove all over Jamacia(Negril, Black River, Appleton rum Estate,ect.) and found everyone to be so nice and polite whereever we ended up to shop. It was nice to have a car because we were able to explore the island and had the freedom to escape the resort without paying the high cost of a tour. Contact the Jamacian Tourist board for a free road map and don't rely on the rental car agency's cheap map that has no roads marked.

We stayed in the penthouse honeymoon beachfront concierge room and found the services to be nothing special. This resort was a huge disappointment and it does not offer what is advertised.

The beach was uninhabitable due to the sand fleas. Despite applying volumes of bug spray we were eaten alive. Management stated nothing more could be done. We went to the carribean to relax on a beach and were unable to do so.

The side mirror near the sink did not work and a tie back anchor to the patio curtain was hanging out of the wall upon our arrival and remained that way during out stay despite a room maintenance slip being completed.

The refrigerator in our room was restocked only once during out stay despite several restock requests. One morning we didn't even have coffee! Not acceptable when you are paying for a higher level room which advertises restocking of the fridge during your stay.

The hot tub near our room never worked during our stay and remained roped off. Not once did we see anyone attempting to repair it. Our view from our room was an uninhabitable beach and a roped off hot tub!

Room service was rarely accomplished before dinner and often we made the bed ourselves; it is poor service to not have a bed made by 5:00 p.m. If we left the bed it was often only turned down when we returned after supper. This was brought to managements attention and nothing was done.

Water sports was always full and were were unable to use them. The resort is more than aware how many guests they have staying and should have enough staff and equipment to allow everyone to enjoy what is offered.

Due to the beach conditions the pool was very crowded. There were not enough rafts and people were actually fighting over them. The pool was also very dirty.

The topper was the earthquake we had during our stay, a 5.4 which rocked our room. The whole building emptied and we waited outside for someone from management to answer our questions and concerns. A young man arrived to tell us that everything was o.k. but he had no information as to the size or scope of the quake. Calls left for management were never returned. The concierge finally had us speak with a waitress the following evening concerning the size of the quake because no one from managment had any information to tell us. I suppose it was acceptable to not speak with paying guests that are unfamiliar to the region about such trivial things because other disgruntled guests never received call backs from management either.

To sum it up, we spent alot of money to go to a resort with poor room service, we made our bed, our fridge wasn't restocked, what was broken in the room didn't get fixed, the beach was uninhabitable, the hot tub broken, the pool crowded and dirty and then we had an earthquake which management ignored and we were left with no answers.

Please do not waste your money. Don't make the same mistake we did. Our dream vacation was a nightmare.

As many people have said on this site the resort was amazing!! My wife and I went on our honeymoon there and we were just blown away by the people, scenery, food, fun, and the overall ambiance. I could go on for days and days about this beautiful resort but I'll just mention a couple key things.

1 - If you are going to be there for more than a couple days I highly suggest scuba diving. You do have to pay to get certified (if you are already certified then just bring some proof) but it is well worth the money. It think it was $70 US per person to go through the certification but once you experience it you forget you spent more than a penny.

2 - Lawn chess is a lot of fun. I taught my wife how to play chess on the airplane on the way there and we ended up playing about ten times. We would just grab a red stripe, or a "Jamaican Smile" and just relax and play before going to dinner. Good stuff!

3 - For the gentlemen out there, bring some pants that breath well for dinner. While your sitting and eating it isn't bad at all because they keep the restaurants nice and cool, too cool for my wife at times, but the walk to and from dinner are quite warm without proper attire.

4 - If you are considering getting any room higher than the basic room Don't! If you are very picky and need someone to wipe your bum then sure go for the golden toilet rooms but if you just want a beautiful room then the basic will suit you just fine. They are big, have a nice sitting area with a couch, and all of the rooms have a fantastic view.

5 - Lastly I already mentioned the walking and everyone should be prepared for that. It isn't bad if you have comfortable shoes and good company but there is a fair amount of strutting at this resort. It is Huge compared to the other Sandals resorts which is great in most every way unless you have uncomfortable shoes.

I hope this helped and if you are considering going to any of the Sandals resorts in Mo Bay or this I HIGHLY consider this place.

Enjoy and say hello to room #3210....(we miss you)