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“Addressing Misconceptions” 5 of 5 stars
Review of Sandals Whitehouse European Village and Spa

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Sandals Whitehouse European Village and Spa
5.0 of 5 Resort (All-Inclusive)   |   Westmoreland | Savanna La Mar, Whitehouse 5000, Jamaica   |  
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Ranked #1 of 1 hotels in Whitehouse
San Francisco, California
1 review
13 helpful votes 13 helpful votes
“Addressing Misconceptions”
5 of 5 stars Reviewed May 20, 2013

I'm tired of reading reviews by people who criticize this place. It's not Monte Carlo or the Plaza in New York, but it's pretty darn good.

Sandals at the airport: not a bad lounge, you aren't going to be there long (a good thing because you want to get to the resort). Get a draft Red Stripe (or two) and relax.....take a couple of Red Strips with you on the bus.

The infamous ride: people who complain mustn't be well traveled, especially in developing countries. The ride to Whitehouse is part of the adventure, is conducted by professional drivers, gives you a chance to relax and enjoy the countryside. The living conditions you see on the way aren't that bad, either....remember not to judge based on American or Canadian values....it looked like middle class Jamaica to me. The ride is not that big a deal, many people are probably freaked out by the driving on the the left side. It isn't dangerous, twisty, or rough ride. I've been on worse roads in Hawaii. People should get out more and see how the rest of the world lives. Our drivers both ways were quite informative and one of them (Dee or Vee) was a hoot, very comical. Tip these guys well, they are not Sandals employees and are doing a lot of hard driving so that you can relax.

Size of resort: It isn't really that big, and it's laid out well. The "villages" are basically continuous, and the walk from the furthest one (French) isn't that big a deal, maybe 5 minutes through beautifully landscaped gardens and lawns (note: garden tour for 2 hours in the mornings is a must...very beautiful and informative). Is it a coincidence that the people who complain about how far the walk is from the French village also rave about the pastry shop? Maybe they should plop themselves in a room and just order room service the whole time or go on a cruise instead and just take the elevator up and down from all-you-can-eat buffet to all-you-can-eat buffet. It never felt crowded at Whitehouse the whole time we were there, despite near full occupancy, not at the pools, not at the beach, not in the restaurants.

Complaints about people with Butler Service: give me a break, people who paid for the service are entitled to enjoy it. Anyone can arrange for that if they are willing to book it and pay. Our butlers, Ainsley and Keen were terrific, attentive without being pushy, informative and engaging. If people want someone to reserve their spots on the beach, bring them beverages and lunch on the beach, make reservations for them and meet them at dinner, arrange free wifi and room service, put liquor in their rooms, keep their refrigerators stocked with beer/juice/wine/water, bring snacks and folded towel animal sculptures to their room, and basically do whatever they request, then they should pony up the dough for that. They'll also get a 1-bedroom suite that has plenty of room and a large balcony. Otherwise, they should just keep quiet. The resort can certainly be enjoyed without the butlers, but if you choose not to get one, why criticize those who do?

Bugs: Yes, there are mosquitoes and sand fleas. It's the tropics. I am usually a bug-magnet, but I used bug spray religiously here and didn't get even one bite. Only put the stuff on my arms, legs, and face (not on the trunk of my body). Put the 12-hour stuff (Ultrathon by 3M) on first thing in the morning, sunscreen over it all day, and sprayed some Deep Woods Off on in the evening. My wife got a few bites the first day, none after she adopted my protocol. Once again, just be prepared and use your head. (I did see some people with a lot of bites on their ankles and feet).

Room Decor: in a butler suite, all was fine. Once again, pay the piper if you want top-notch accommodations. And don't complain if you don't. You get what you pay for.

Food: Fine and plentiful at all restaurants, but best at Eleanor's. Good choice of Jamaican foods (some of them HOT!) Ate in all the restaurants, all were at least OK (Neptune's our least favorite). Some nights we each ordered two appetizers and one entree, some nights one appetizer and two entrees. Pastry shop is always crowded (see comments above about "long walks" from room to restaurants.) Beach party buffet food was terrible...skip it, go to a restaurant, then head to the beach party for dessert. Only had lunch in a restaurant once (Bluefields) and it was really good. Other days our butler brought us lunch (always without us asking, always really good, always great variety...enough to bridge us from big breakfast to nice dinner). (Don't be a hater.)

Drinks: Always good and reasonable quality. Saw some really drunk youngins a couple of nights, you know, amateur hour. California wines (house) were just fine, anyone who says otherwise is a wine snob, in my opinion. Wait staff by the pools were fun, would bring surprise drinks and refills without being asked.

Entertainment: good individual acts on the piazza, good reggae band on the beach, but the acts in the cabaret were weak, including the Silver Birds Steel Band (too much noise, not enough music, dancing was not a bonus). Entertainment staff tried hard, but failed every night. "Talent show" was a bust....more of a fashion show and only hilarious by how bad it was. They need help here.

Pools and Beach: As other have said, Dutch beach/pool is quietest, French most rowdy and crowded, Italian in-between (with some people hogging the stools at the swim up bar all day long). Nice feature is that the beach curves around, with the Dutch/French sides getting a nice breeze in the afternoon, Italian side staying hot. Water sports guys were very helpful, water sport equipment was fine, didn't have to wait long to use it.

Excursions: Only went out on the Island Routes catamaran to the Pelican Bar, it was a hoot. Highly recommended. Try the lobster/fish dishes out there.

Shopping: They have what you need in the resort shops and prices are very reasonable. Artisans who come on site a couple of times during the week are not the nicest, but will negotiate. I hate doing that, so I just bought things in the resort shops. Hey, after spending so many thousands of dollars on the trip, do I really need to haggle over some trinkets to save $25?

Staff and management: Almost everyone was really friendly and seemed to enjoy both their jobs and the guests (a few exceptions.) Mr. G. has a lot of energy and looks like real commitment to the staff and the resort...he seemed to be everywhere and working hard, even clearing dirty dishes and glasses from tables around the piazza (instead of just ordering one of his staff to do it.)

Sandals had been in the business a long time, and they "get it." This resort is all it's cracked up to be....it can be very quiet, very romantic, and very relaxing, but if you want late-night partying action, you can find that also.

Highly recommend that you give this a try. Armed with a little information and knowledge, you can prepare like you should and ignore the haters. You'll have a great time.....

Room Tip: Get a butler suite, you won't regret it, and you'll never go without one again!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,122)
Date | Rating
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English first
Selden, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2013

Went to Sandals whitehouse with husband and another couple. This was one of our best vacations ever and we travel alot! The property is gorgeous very clean and manicured. The gardens are beautiful. The staff is so friendly and always happy. Ava and George concergie personnel are the best! They went over the top to please us. Mr G oversees a great resort and a great staff. Mr G himself was so pleasant. Entertainment was GREAT. staff was wonderful such as Geladine,Ackley K,Prince ak hamburger man,Wayo thanku for carrying my coffees, Shane,guy playing piano at sing along(sorry cant remember name) Their all very talented singing dancing made it fun for all ages. Very personable got a friendly greeting everday. Federico food manager was so helpful with my picky food issues. thank u Georgia at check in always so smiley. Jeffrey in sales very nice.Thanks to all cant wait to come back. Food is much better than expected. Service great but remember your in jamaica so slow down and relax. Great bartenders frozen drinks were delicious at pool bars. We had a couples massage it was wonderful. The spa staff was so helpful with treatments. Thanks to all at Whitehouse

Room Tip: Rooms are quieter on higher floor. You should book at least a concergie level room u get pampered mo...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 19, 2013 via mobile

After going to the "party" resort at negril, we thought we'd give whitehouse a try. Service was great for the most part except check in took hours and we wasted good beach time waiting for a room since you can't check in til 3. We were so disappointed in the food since negril was amazing. This resort is more laid back upper class spa type than carribean getaway. The resort is very spread and and is a long walk between food and event areas and our room. Good overall but we probably won't go back. Shantal was awesome though, make sure to visit her if you stay here.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Maryland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 16, 2013

My husband and I stayed at Sandals Whitehouse the last week in April and had a wonderful time.

I will start with the best parts first: the employees. We have never found more pleasant help. Everyone is pleasant. Many go out of their way to be helpful and nice. They are very attentive. We had snacks left in our room, and we had drinks brought to us at the beach. They are definitely a reason to come to this resort.

It is a beautiful resort that is laid out very well. All of the beachfront rooms are on one side of the resort and the restaurants (except for Bluefields) and entertainment are on the other side. The beach is quiet and secluded (no vendors) and very pretty (although if you want a spectacular beach, go to Sandals Emerald Bay). There are many shade trees and lots of lounge chairs. We never had a problem getting towels, although we always took clean towels back to our room for the next day so we would not have to go looking for them first thing in the morning.

We stayed in the Dutch village on the fourth floor at the end of the building an d had a great view (we requested a high floor). The Dutch Village was very quiet. The room itself was also very quiet; we did not hear any noise from other rooms. The bed and pillows were extremely comfortable. We got a basic room category (not concierge) and were quite happy with our choice (there are bars everywhere so really no need to have drinks in the refrigerator). The room was comparable to any really nice hotel room (although the view is unbeatable); the bathroom was adequate -- nothing spectacular.

The French village was definitely more lively, mostly during the day but it could be noisy at night as well.

The Italian village seemed very quiet also.

We did not get in the main pool (not even once! we prefer the ocean) but it seemed fairly lively during the day (empty at night).

I believe we tried all of the bars and think they are all very good. We never waited long to get served and the bartenders are all very personable. Neptunes was our favorite with lots of interesting people there.

None of the restaurants require reservations (although I believe people had to wait to get into Eleanors) Our favorite restaurant was Bluefields by the French village (opposite where all the other restaurants are). The bugs were a problem after the sun went down. We had to hurry through a couple of dinners because of this, even after spraying ourselves with Deep Woods Off!

The other restaurants are on the other end of the resort and there is a lot of concrete which seems to keep the bugs away. We ate outside one evening at Jasmines and did not have any problem with bugs and the food was good.

We also ate at Bayside one evening but sat inside. The food was excellent. We also had late night snacks there one evening, which was also very good. We ate most of our breakfasts there and it was delicious. It is buffet style with an omelet station. We took full advantage of the wonderful array of fresh fruits, French toast, pancakes, eggs, breakfast meats and lots of pastries. Lunch is also buffet style with lots of choices.

There was a wide variety of entertainment.

The ride to Whitehouse was not too bad. I was expecting the worst after reading other reviews. You may not want to watch out the front windshield though.

They do let vendors on the property a couple of times during the week. They will leave you alone unless you look, then they try very hard to get you to buy something. Check the giftshops (there are two) first before buying from the vendors.

Don't forget your suntan lotion. It is $29.99 in the giftshop. The Appleton rum can also be purchased much cheaper at home or the duty free shop in the airport than at the giftshop. Other items it the giftshop seemed much more reasonably priced and we got coupons during the week for 10, 15 or 20% off (I believe we got the highest amount off on Friday)

This is our second Sandals vacation and we think they do a wonderful job. This resort has a lot to offer -- it is beautiful, warm, calm water, lots of good food and drinks, no reservations for dinner, lots of entertainment if you want it, a very nice room with a comfortable bed and the best employees anywhere! We definitely recommend this resort.

Room Tip: Dutch Village if you like it quiet. Don't think concierge service is needed.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee's Summit, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2013

Sandals Whitehouse thoroughly exceeded all my expectations. My husband and I enjoyed our WeddingMoon there. The staff in the wedding and photography department were just absolutely amazing. The restaurant and bar staff were also very good at their jobs and very personable. We left Sandals Whitehouse with many new friends and many of them were part of the wonderful staff. There were plenty of activities and things to do but it was also so calm, relaxing and romantic. A perfect paradise in our opinions! :)

Room Tip: There really isn't a bad room here. Some are farther away from the main restaurants, but those e...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Whitehouse European Village and Spa, responded to this review, May 17, 2013
Thank you so much for posting a review of Sandals Whitehouse. We're so thrilled to read that you had such an amazing stay with us. Our goal is to always exceed the expectations of our guests and I'm happy we did that during your visit.

We hope to welcome you back soon!


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 16, 2013

My boyfriend and I stayed 7 nights at SWH earlier this month and had a wonderful vacation! It was a perfect week - we relaxed, reconnected and had a ton of fun! The reviews that describe the resort as stunning and the service as fantastic are absolutely right; I’m not sure I can add anything new there. I’ll focus my review on the diving and a brief comparison of the other Sandals we’ve visited. Hopefully the information is helpful is deciding if this resort is right for your trip.

A bit of background to put the review in context: We’re both in our 30’s; this is our third stay at a Sandals’ resort, though our first trip to Jamaica; we prefer Sandals to other all inclusive resorts because scuba diving is included, which is a significant value. To be candid, we choose SWH for our vacation because they offered a great deal. We also heard positive things about the resort during stays at other Sandals resorts. (Note: we heard mixed things about Jamaica before we left, but we found the country to be beautiful and the people wonderful. We were never harassed and always felt safe).

Scuba Diving
We enjoy diving on vacation and, as mentioned, it’s one of the draws to Sandals. We’re Advanced Open Water certified with approximately 50 total dives before the trip. We dove 9 times (5 days) during our stay and were pleased with the operation. Our first morning we headed to the water shop to sign up for dives (desk is located at the end of the resort near Neptune’s). We signed a waiver and they checked our certification. My last dive was in Dec; they asked if I wanted a check out dive but were accommodating when I declined. You need to sign up for your dive(s) a day in advance – this appears to be a firm rule, especially for your first dive. Also, you can’t sign up for the whole week at once; you have to sign up each day for the next day. There are 2 dives daily (each one tank) – at 9 AM and 11 AM. The first dive is deeper (max depth for us was 90 ft) and the second dive is much shallower at a closer location. If you want to do both dives, you end up back at the dock for a bit before heading out again. The dive boat could be crowded, but we were able to dive all the times we wanted. A lot of days the second dive was less crowded than the first dive. On the busier days, the Open Water divers dove separately from the Advanced divers. All of the dives are guided. The water was warm and calm, which made for easy diving (good for beginners). Underwater there were good, though not spectacular, views. It wasn’t the best diving, but we never regretted doing a dive on the trip. The visibility was limited on many days, but they may have resulted from a recent storm. There was plenty of coral, though limited sea life. We saw rays, a giant crab and shark during the week. The Dive Team was great! They were laid back and helpful. There was always juice, water and treats on boat. Another cool thing about diving is that you often end up diving with the same people each day – so you meet people and hear about their great trips and experiences. We always get great ideas for our next trip.

SWH
We’ve also stayed at Sandals Grande St Lucian (2011) and Sandals Royal Bahamian (2012). We loved all our stays and would happily revisit any of the resorts. All of the resorts are beautiful – the landscaping is stunning and the rooms are consistent; the pools, restaurants, bars and entertainment are very similar. SWH is most similar to the Grande St Lucian in that both resorts are spread out and tend to attract people staying for a week or more. In addition, both resorts required an hour plus commute from the airport to the resort. SWH has a longer beach than the Grande St Lucian, though. The Royal Bahamian is close to the airport and more compact (you won’t need to walk far to get around the resort). It seemed there were more people staying just a few days and it was perhaps a rowdier crowd. The Royal Bahamian has a beautiful private island to escape the crowds at the resort, which the other two resorts don’t have. The one drawback to the SWH compared to the other two resorts is that there isn’t a pub or casual place to eat; we’re told they are in the process of building a pub and it will be a great addition. Dinner felt very formal (food style, not dress) which can get tedious after several nights.

Rooms
IMO you don’t have to pay extra for a higher level room to have a great trip. We booked a base level room, Luxury Beachfront Room. We were located in the French Village which is farthest from the central restaurant/courtyard area. The room was perfect for us – we had a corner room on the 3rd floor with a beautiful water view. We booked base level rooms at the other Sandals resorts as well and have always been happy with the rooms. Walking a bit doesn’t bother us. I think part of the reason we love Sandals is because the price we pay is in line with our expectations. I’m not sure I’d be so happy if were paying $5K or more!

YS Falls
We don’t do many excursions since we dive most days. We did the YS Falls excursion and highly recommend it! The falls are about 40 minutes away from the resort; since we were relatively close it seemed like a good opportunity. The experience was orchestrated to maximize our fun. We did zip lining first – the guides helped with the gear and did all the line exchanges, so it was very safe. We did 7 lines, many of them over the falls. Afterward a guide took us up to the falls and we swam in the fall pools. The guide took several pictures for us - which was great! If you’re adventurous, you can use the swing rope to fall into a pool. Just make sure you have water shoes (not flip flops) if you want to visit the falls.

Quick tip: you can order pizza to go from Giuseppe’s in the evening if you need a snack or just want a casual dinner.

We have a great vacation and would definitely return!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 16, 2013

It was our first time to a Sandals Resort and I guess our expectations were a little high. I found that there was a shortage of staff in all areas but really noticable in the dining areas. We did have a wonderful time and the resort was beautiful but there was a few things I should have known before we went. Should have done my homework, my fault.

1. If you want beer in your fridge thats an extra.
2. If you want bathrobes or room service thats an extra
3. If you want to reserve a restaurant, thats an extra
4. If you want a kintiki hut, thats an extra
5. The French village is a 10 minute walk to the main pool

Now that I know all this, I have stayed at other resorts that offer a lot more for a lot less money. I believe Sandals is charging for its name but do not be fooled, there are a lot of nice 5 Star resorts that offer more bang for the buck.

Room Tip: French Village is a long walk to get supper or a morning coffee.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandals Whitehouse European Village and Spa

Also Known As:
Sandals Whitehouse European Village Hotel Whitehouse
Sandals Whitehouse
Sandals Whitehouse European Village Hotel
Whitehouse Sandals
Sandals Whitehouse Jamaica
Address: Westmoreland | Savanna La Mar, Whitehouse 5000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Whitehouse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Whitehouse
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Whitehouse European Village and Spa 5*
Official Description (provided by the hotel):
Discover the undiscovered. Journey to a forgotten Jamaica where the natural beauty is simply unforgettable. Within a 500-acre wilderness preserve, blue mountains, lush palm groves, pristine coastlines and shimmering turquoise waters create an unbelievable backdrop for a monumental resort. Sandals Whitehouse Europe Village & Spa perfectly blends the exotic allure of the Caribbean with the refined elegance of Europe.Charming Italian piazzas and fountains are surrounded by gardens resplendent with fragrant foliage, while three European-inspired villages – Italian, French and Dutch – are home to luxuriously-appointed, all oceanfront rooms and suites. Each one offers magnificent views overlooking the two-mile long beach, and top tier suites come with Sandals’ legendary Butler Service. Seven restaurants serve mouthwatering gourmet cuisine from around the world, and entertainment ranges from a sophisticated piano bar to bonfire beach parties and a chic nightclub. This resort is truly a world unto itself, where time is all but forgotten and the only moment is now.World Travel Awards:Sandals Resorts “World’s Leading All – Inclusive Company”, 16 years in a row.Sandals Resorts “Caribbean’s Leading Hotel Brand,” 18 years in a row.Sandals Whitehouse “Jamaica’s Leading Spa Resort”Five Star Diamond Award, American Academy of Hospitality Sciences. We’re so very pleased to announce that Sandals Whitehouse European Villages & Spa has been named in Condé Nast Traveler’s Voted 2012 Readers' Choice Awards “Top 15 Hotels & Resorts in the Caribbean,” coming in at No. 10 and “Top 30 Resorts in the Caribbean,” coming in at No.4 as part of the annual “Best in the World” poll. Presented Certificate of Excellence for 2012 and Travelers' Choice Hotel for 2012 ... more   less 
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