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“Stylish,elegant,friendly” 5 of 5 stars
Review of Mas Passamaner

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Mas Passamaner
5.0 of 5 Hotel   |   Cami De La Serra 52, 43470 La Selva del Camp, Spain   |  
Hotel amenities
Cologne
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Stylish,elegant,friendly”
5 of 5 stars Reviewed January 31, 2010

We stayed here one night in January 2010,en route from Cologne to Essaouira in Morocco,with our Labrador dog(whoever tried to travel through Spain with a dog knows it is not easy to find accomodation).
We found Mas Passamaner in Via Michelin and in Tripadvisor;the hotel website was not great,but interesting.As it turned out,the web appearance of this hotel and restaurant is a great undersell-the reality is miles ahead.We found friendly,discreet,helpful and courteous staff,anticipating needs in a thoughtful and non-intrusive way.The location in a very rural area(hazel nut groves)is good for walks(with or without dog),and provides a good antidote to a day on the Autovia.
The hotel is made up of an old manor house,with modern extensions housing spa,hotel rooms and restaurant.The extensions vary in their exterior appearance-restaurant and spa are rather spectacular,while the hotel parts could perhaps be described as timid.
As for interiors,everything in this establishment is spectacular,in an elegant,lovable and
natural way-think Bauhaus,Arts and Crafts,Art Deco and Spanish Jugend(Gaudi and Puig) with a very contemporary and personal interpretation.Beautiful marbles,granites,woods,leathers,textiles,colours-and always functional as well as stylish.
Add to this a great menu-our supper was very,very good,including an ecclectic and relevant wine list with reasonable prices-what more can you wish for?We slept
well in very comfortable beds with first class linen and pillows.
Waking up,showering with a view over the hazel nut groves(the shover had a window!)
we enjoyed the best breakfast we've ever had in Spain(where this particular meal normally is at best uninteresting,at worst painful)-a litre jug of fresh orange juice,a huge plate of jamon iberico,another one with various sausages as well as a third one with freshly cut kiwi,melon,pear and apple.And the bread was great too,and the coffee fragrant, creamy and strong(we enjoyed the coffee in the library,which thoughtfully is a smoking area).We highly recommend Mas Passamaner,and congratulate with thanks the owner who created this haven of understated good taste.
D&C Goeransson

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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129 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Valencia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 12, 2009

This hotel is a classic example of where paying a 5 star price doesn't guarantee a 5 star experience. We stayed there for 3 nights and yes, while the hotel and the location were beautiful, the lack of attention to detail at this 5 star hotel was a major problem for us. We were very disappointed and we felt that the price we paid was way too high for the service we received. Our romantic getaway was spoilt by overpricing,a disappointing spa experience, average food, several screaming children belonging to other guests running around the place and another guest's barking beagle.
The staff were on the whole pleasant but seemed overworked and permanently stressed. The 'vibes' they gave off didn't somehow fit in with the 'relaxing' atmosphere the hotel seems to want to promote.
The room we stayed in was comfortable. However, the radio didn't work and on the last day of our stay with one more night left ( after the room had been cleaned) the chambermaid only left us with 2 bathtowels - no hand towels.
Bicycles are loaned to guests. We booked ours the day before but when we went to pick up the bikes the following day, my one was more of a child's bike ( unsuitable as I'm 1m 75) + my partner's was also very small ( he's 1m 90). The bikes were old and neither the handlebars nor the saddle could be raised as the screws were too rusty. We asked for others but told that these were the only 2 they had. Bye bye bike ride! A potentially attractive service but we weren't able to make use of it.
The spa circuit is one of the features of the hotel. It was small and Ok for about 4 people to use at the same time. A booking service exists.There's a list of regulations re: using spa. One of the regulations being that children under 16 are not allowed to use it. Our first day was pleasant in the spa as there was only another couple using it. However,on the second day (when we had a previous booking) there were two under 5's splashing and playing in the spa at the same time we had our booking. I complained about this but got absolutely no joy - Why bother having 'regulations'? In the end we decided to forgo our spa package and went to play a game of padel. By the way,the courts for both tennis and padel were concrete and therefore hard. Be careful with knees and backs!! The 'gym' was tiny and claustrophobic.
The food in the restaurant was average - expensive though for what you actually get. We ate there on 2 nights.The best thing was the breakfast which was plentiful except on our last day. There was 1 employee who was serving, topping up the buffet service, attending guests in the breakfast room for about 25 people - naturally he couldn't cope - he was very very nice though. We asked for fried eggs and bacon(something which we had had the previous days) but told that it would take about 40 minutes! Apparently the cook hadn't arrived yet ( this was at 9.45 a.m) and he ( the employee) was alone. Meanwhile, the food stocks in the buffet breakfast were fast disappearing and not being replenished. We were hard pushed to find anything to eat.

  • Stayed October 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Travelers are raving about these La Selva del Camp hotels

Isle of Wight UK
Top Contributor
141 reviews 141 reviews
61 hotel reviews
Reviews in 52 cities Reviews in 52 cities
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed October 11, 2009

We booked an offer through Small Luxury Hotels of the world which included an overnight stay, use of the Spa facilities and a tasting menu, with wines, for the final night treat of our holiday.

The hotel is in a pretty rural spot, but only about 10 minutes drive from Reus airport, perfect for our return flight home.

The main building is quite stunning and extremely stylish – it has been beautifully furnished throughout. The pool area is very nice, but is showing signs of attention required, such as the shower by the pool, which had a rotten wooden base, with some serious splinters/broken wood – not good on bare feet. Having booked a deal we didn’t mind, but if we had paid the rack rate of 190 euros for a standard double, room only (breakfast extra) for a night, it might have been a different matter. The pool was extremely cold, even in 32 degrees, at the end of the season – why is this always so?!

Our room in one of the outer modern buildings was stylish, with a chic bathroom and very nice products, and smart sun loungers on our patio area. However, the patio area was in need of serious tidying – fallen and broken slates from the building, lots of leaves, overgrown plants and an army of ants outside our French windows! End of season perhaps?

Do be aware this is a very popular venue for local families to have long, loud, lazy lunches! We were enjoying the peace and tranquillity of the pool area on the day of our arrival when about 25 locals came for a boozy, long lunch – whilst we really like the sound of people enjoying themselves, the noise level from their drinks party by the pool was unbelievable and not quite the relaxing experience we were hoping for! However, this finished after about 1.5 hours when they went indoors for lunch and it was tranquil again.

We really enjoyed the spa facilities, as part of our offer, for an hour early evening, which was a lovely experience – small, but very smart pool, hydrotherapy, steam rooms, sauna etc.

However, our main reason for visiting this hotel was for the restaurant, which absolutely did not disappoint. Our experience was amazing and possibly the best meal we have ever had, which is quite a statement!

Having booked an offer, we wondered if we might receive a lesser standard of food/wine/portion sizes/service, which was certainly not the case. The food was incredible, with the most amazing professional, warm service and food which was exquisite.

Breakfast the following morning was served in the restaurant and was delicious – a fantastic selection of choices and we completely overindulged!

For us, the hotel offered 4/5, but the restaurant was most definitely 5/5 – we’d go back tomorrow!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bozeman, Montana
Top Contributor
96 reviews 96 reviews
95 hotel reviews
Reviews in 79 cities Reviews in 79 cities
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed June 17, 2009

This is one of the more unique properties I have ever visited. The hotel is set in an olive grove about 20 minutes driving from Tarragona. We had a suite in the main house--the sitting room had a daybed, a dining table and chairs and a balcony and fireplace. The bedroom had two sinks, a shower stall with teak flooring, a large brass bathtub and a Bang and Olufsen flat-screen TV. The room was very spacious and clean, though the bed was quite hard and the sheeting relatively uncomfortable.

The property also boasts a fancy restaurant, two tennis courts and a fairly large spa with indoor pool area. We had breakfast at the restaurant, and it was quite good, but did not take any other meals there. We also did not use the spa. The pool area at the hotel is beautiful, with an ample number of sun loungers and nice landscaping.

Service here is a little odd, as staff appear and disappear out of nowhere. Their English is very limited, so speaking a little Spanish certainly helps. Once we got over the uniqueness of the property, we really enjoyed it. It feels like you are staying at an eccentric person's private property and we found it very relaxing. One or two nights is certainly enough, but for a place to take a break and lounge by the pool in a highly designed and unqiue setting, this property fills the bill.

The immediate surrounding area doesn't have that much to offer and there are in the distance several unsightly factories, but these can only be glimpsed from the road leading to the hotel, not from the property itself.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paris
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed May 1, 2008

The Hotel Mas Passamaner is a moderniste home designed by catalan architect, Domenech i Muntaner. Each room is dedicated to and decorated in the style of a well know Spanish architect. We stayed in Suite 101, dedicated to architect de Josep Maria Jujol i Giber. It was comprised of a comfortable sitting room with large lounge, spacious table, flat screen TV and ceramic fireplace. A large balcony gave off the sitting room with a view over the almond, hazelnut and olive orchards (and the refinery!). The bedroom was spacious, replete with a four-footed bathtub, show, WC with bidet and two sinks.

The restaurant, La Gigantea, was excellent. Chef Joaquim Koerper melds Catalan and French cooking to produce a unique and varied menu. We ate at the restaurant twice. Nothing was repeated.

The staff was attentive and professional. We had a problem with our first room and were efficiently moved to another suite. The staff was helpful with directions, reservations and recommendation.

There are bicycles available, or one can just walk along the orchards. The spa is wholly acceptable if not great.

There is a great deal of road construction between the hotel and Tarragona. It is a bit of a chore navigating to Tarragona, but well worth the effort to visit the Roman ruins.

A trip to El Vandrell, the birthplace of Pablo Casal and to his villa in nearby San Salvador is very worth the 45-minute trip on the roadway.

  • Liked — Hotel and surroundings
  • Disliked — Road construction between hotel and Tarragona; oil refinery on the horizon
  • Stayed March 2008, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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London
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 7, 2006

Gorgeous hotel with fantastic rooms and great food! Spa srea was beautiful as well!

  • Stayed November 2006, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 21, 2005

After three nights the exasperation finally got to me. "How can this hotel have a five star rating when the service is so unbelievably bad?" The young man behind the desk in the T-shirt and beads looked bewildered. "Star ratings are given based on facilities, not on service." In that moment I knew there was no point continuing the conversation, we weren't on the same page.

From an outside observation it looks like the owner of the Mas Passamaner dumped a ton of money into the property, turned it over to his staff and then went on vacation. Everything is there for a truly great establishment. Nothing was overlooked. Except training the staff to extend what he has provided for the guest.

The staff is a mixture of young foreigners who seem to have come to the hotel to be trained - but there's no training. As a whole, they have no idea what is expected of them when entertaining guests who have been led to believe that they can expect a "five star" experience from a five star hotel.

They stand chatting on cell phones when you arrive and don't bother to greet you. When you need someone from the front desk you can ring the bell and maybe someone will hear you and maybe not. Don't expect someone to offer to help you with your bags. They don't have maps of the area or to the airport but if you sit and wait while they chat on the phone, when they finish with everything else, they will find a map on the net and print it out for you. (I waited 15 minutes and then gave up.)

Upon check-in when you tell them that your balcony is filthy and needs to be cleaned they argue that they cleaned it the night before.

Dirty dishes or towels around the pool are not picked up until after 10 P.M. and sometimes not for two days. The tables were never washed nor the leaves brushed from the couches. The pool was not cleaned while we were there and by the fourth day the flies were so thick that I went looking for a net so I could swim. If you want a drink, you must go to the kitchen and find someone who can make you one (later I found that there was a phone by the pool but no one had informed us of this). If you need a towel for the pool you need to go to the office and get one.

The food is excellent but the wait is exasperating. Half and hour for fried eggs and toast when you are the only ones in the restaurant is unrealistic. Twenty minutes to bring you a piece of cardboard to fix your wobbly table is infuriating.

The spa experience lacks the little extra plesantries that make a spa experience pampering. They have a resting room filled with waters and teas and fruit but you are not invited in or informed of it. There are lockers but you are not offered one. They have no robes so you walk between rooms with towels around you. Slippers are not offered but later I found out that they, and shampoo are in the lockers. There is no soap or shampoo or conditioner available unless you ask/interrupt the girls chatting in the entrance and ask for it. When your treatment is finished they say, "You're finished." And they walk out. They don't come back to see if you need anything, how you liked it or to offer you a drink. You're done, they're done and they're gone.

If you hate ever seeing staff (except for them sitting and chatting in the office) this is the place for you.

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Additional Information about Mas Passamaner

Address: Cami De La Serra 52, 43470 La Selva del Camp, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Baix Camp > La Selva del Camp
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in La Selva del Camp
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mas Passamaner 5*
Reservation Options:
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Also Known As:
Mas Passamaner Hotel
Mas Passamaner La Selva Del Camp, Spain - Costa Dorada

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