HI all ,if you are looking for a night from hell stay here, booked in for a sunday night ,ok it was the Bank holiday weekend so fully booked and our daughter booked it on groupon .The hotel looked clean and nice, well laided out ,bars and restaurants and even a supermarket next door so we thought good night sleep, how wrong were we. We were put in room 306 very nice room and because we were traveling on to Killarney the next day had an early night !!!.Then around 12.00am were heard the banging of doors the shouting screaming in the halls ,phoned reception and they sent someone up noise went quiet for a few minutes but not as bad ,we fell back asleep but at around 2.00am we were awaken with more banging but this time louder than the first time and what seemed to be a party going on in the rooms facing us and beside us. I don't like to complain but this was out of the question again Wife phoned reception and again they sent someone up ,the party seemed to move to another room for a while but around 3.00am they were back but this time in the room next to us and out on the balcony shouting and banging doors ,so I then phone the reception and did ask are we booked into a PARTY HOTEL as these people seemed to have partyed all night with no respect to other paying guests staying in this hotel ,again they sent someone up but the party went on to around 4.00am.The next morning got up in bad form (wonder why) went for breakfast after that night didn't eat that much but it was ok ,so went back to the room and packed up and went down to check out. We went down to reception to checked out and asked to speak to the manager but the receptionist looked the computer and did say oh you are the couple who had the bad night with the party next door ,YES bad night no one should have to put up with this ,she did say that there was security on that night and didn't know why they didn't stop these partys. Then one of the receptionists said oh you paid by groupon and there was nothing they could do ,sorry but no mater what way this had been paid for, no one should have to put up with what we went though that night .The woman we were speaking too did take our phone number and address and told us the manager would be in touch with us but that was a week ago and no one has got back to us so does no one care what went on that night ????
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to give us your review. I am so sorry you were disturbed by other guests in the Hotel. Unfortunately some guests have little consideration for others and don't care as long as they are enjoying themselves.We do our best to try and quieten noisy guests in their bedrooms but usually the damage is already done and they have woken up other guests. Please contact me directly on email@example.com and I will see what I can do for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.