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“Great hotel!” 5 of 5 stars
Review of BEST WESTERN PLUS Castle Inn Hotel

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BEST WESTERN PLUS Castle Inn Hotel
4.0 of 5 Hotel   |   Near Keswick, Bassenthwaite CA12 4RG, England   |  
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Hotel amenities
Ranked #5 of 5 Hotels in Bassenthwaite
Certificate of Excellence 2014
Gateshead, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great hotel!”
5 of 5 stars Reviewed April 11, 2014

Just returned from another two night stay in this lovely hotel in a superb location. We received a wonderful welcome at reception check-in and enjoyed a swim in the quiet pool. We ate in hotel bar both nights. The staff could not have been more accommodating for myself and my children. There is even a games room!Bedroom was spacious and very clean as was the whole hotel and breakfast was amazing. What more could anyone want. I would definitely recommend this hotel for anyone visiting 'The Lakes'.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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561 reviews from our community

Traveler rating
    254
    181
    68
    29
    29
See reviews for
98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Isle of Man, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 7, 2014

What a hidden gem this is..totally modern with all mod cons, a great games room, restaurant,bedrooms, bars and lounge..and to top it off the staff were amazing..and have to mention receptionist Alison who was so helpful to the point of offering me a lift into town if I needed it..wonderful,
Also worth a mention is Jonathan who seemed to be working all over the place haha..served our dinner a few nights, then seen doing repairs in the hotel lounge..always stopped to say hello and asking how our days went,
Thank you for a lovely time and hope to see you again soon.

Room Tip: Geared well for disabled people.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review, May 9, 2014
Dear Guest

Thank you for your very positive comments - we are glad you enjoyed your stay with us and I will certainly pass your comments onto Alison and Jonathan.

All of the team work hard to try and meet our guests needs. We look forward to seeing you again in the future.

Best wishes

Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 6, 2014

Really enjoyed our stay. Very clean and modern with great views of lakes and mountains. Our room looked out onto the garden. Rooms are tastefully decorated and come with tea making facilities. Only complaint would be the thin walls. We could hear other guests talking and even their bath running, but that's nothing major to us. Beds are comfy and the bathroom is stocked with soaps and shampoos. Special mention for the bath, runs like a fountain and is very big and relaxing! Great hotel.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 6, 2014

Really enjoyed our stay. Very clean and modern with great views of lakes and mountains. Our room looked out onto the garden. Rooms are tastefully decorated and come with tea making facilities. Only complaint would be the thin walls. We could hear other guests talking and even their bath running, but that's nothing major to us. Beds are comfy and the bathroom is stocked with soaps and shampoos. Special mention for the bath, runs like a fountain and is very big and relaxing! Great hotel.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review, April 14, 2014
Dear Guest

Thanks for the recent review.

We are glad that you enjoyed your recent trip and I send my apologies about the loudness of your neighbours !

Myself and the team look forward to welcoming you back in the near future.

Best wishes


Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucestershire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2014

Stayed on a Travelzoo deal for three nights, the staff all very friendly and helpful. Our room ( 26) had lovely views of well looked after gardens ,hills & lake.Bathroom wonderful and fresh.
We would love to come back at some time.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review, April 14, 2014
Dear Guest

We are really pleased that you had an amazing time with us..tell your friends and be sure contact the hotel direct to get the best possible deals!

I look forward to seeing you again


Peter.
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Harrogate, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

This is a really nice hotel and is within a reasonable driving distance from Keswick centre. We have stayed here around 7 times and have never had a bad experience or cause to complain. Ideal location for exploring the Lakeland fells. You get a very good choice of food for breakfast

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review, April 14, 2014
Dear Guest

Thank you for your recent review. It is so nice to see guests return to the hotel on several occasions and we are really pleased that you enjoyed your recent visit with us.

Look forward to seeing you again

All the best


Peter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
1 review
5 of 5 stars Reviewed March 28, 2014

The Castle Inn Hotel in Bassenthwaite is situated in the north of the Lake District. It is superbly situated for visiting the whole of the Lakes and further a field if you so desire. The décor and cleanliness are excellent. All staff caring, happy, polite and professional. I was disappointed the Jacuzzi was closed for refurbishment, but this did not stop me from thoroughly enjoying my stay there. After climbing Scafell, I had a notion of easing my aches and pains in a bubbling hot tub. Anyway, this was not to be, nor my scaling Scafell!! Do stay there and enjoy.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review, April 14, 2014
Dear Guest

Thank you for your recent review and kind words about the hotel. Unfortunately we do not have a Jacuzzi anymore, but glad this did effect your enjoyment of the hotel.

Best wishes


Peter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Castle Inn Hotel

Address: Near Keswick, Bassenthwaite CA12 4RG, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Bassenthwaite
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Castle Inn Hotel 4*
Number of rooms: 45
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Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
BEST WESTERN PLUS Castle Inn Hotel Bassenthwaite/Keswick, Lake District

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