I stayed at the Gran Melia from March 21- 25, 2013.
For a few days each March, I trade in the stresses of life for sun, sea and sand. This year’s annual excursion took me to the shores of la isla del encanto, better known as Puerto Rico.
Here are my top three reasons for vacationing in Puerto Rico, specifically at the breathtaking Gran Meliá Golf Resort.
1. Puerto Rico is Convenient. Puerto Rico is easily accessible from the contiguous United States. The flight is a quick 2 ½ hours (from south Florida) and the Caribbean island is an unincorporated territory of the United States, meaning your cell phone, iPad (think Google Maps, Pandora + Yelp) and your U.S. currency all work 100% the same as they do stateside. Yes, one less thing to worry about while traveling and dining throughout the island and no unexpected cellular roaming charges when you return home, winning! Also, if you are not too comfortable with Spanish, no worries, most service professionals on the island speak English fluently.
2. Gran Meliá Resort Offers an Exclusive Location. The Gran Meliá is situated on a peninsula in the town of Rio Grande, about 25 minutes east of Luis Muñoz Marín International Airport (SJU). It is an easy drive, a rental car is recommended, and takes you just far enough outside of the hustle and bustle of the city to offer a truly soothing retreat. This location offers tranquil surroundings and beautiful views of Coco Beach and is a 5 minute drive from El Yunque National Forest, one of the most sought-after attractions on the island for hiking and other rain forest adventures. If you are looking for serenity and views of a tropical paradise coupled with the exclusivity of a high-end family friendly resort, I assure you, the Gran Meliá is the place for you.
3. You Can't Beat a Memorable Vacation Where Value Meets Luxury. Once you decide that the Gran Meliá is the resort for you, splurge a little and go for the Red Level access. Red Level caters to guests desiring a highly-personalized stay. In addition to a private lounge, a daily complimentary beer and wine happy hour, an upgraded suite, access to the private pool, discounts on dining at all of the gourmet restaurants on-site, and private check-in and check-out (all of which we took full advantage of), the Red Level access also affords a daily complimentary gourmet breakfast buffet and a personal on-call butler. Yes, it is definitely worth it and if you really want to ensure that everything goes flawlessly, call on Ivan Sotomayor, the VIP guest services manager, before you head down and he will make sure everything is perfect once you and your guests arrive. Ivan is truly a God-send and will take good care of you. Be sure to tell him Kelliann sent you, name dropping will definitely help the cause.
So there you have it, my top three reasons for vacationing in Puerto Rico.
One thing to keep in mind while traveling internationally: the swiftness of customer service differs from country to country. Keep in mind that you are on vacation, so a slower pace is acceptable. I find that Americans tend to be a bit pushy. Take it easy, my friend, you're on vacation! With that said, I will say that the service at the Grand Melia PR is average. It was on par with the serviced I received throughout the island.. very laid back attitudes.
Also, notice that Ivan responds to each not-so-good review on Trip Advisor.. It's hard to please everyone, but that does not stop him from trying. Brownie points!
If you are red level, request a room closest to the private pool.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We are pleased to read your analysis regarding vacationing in our facility in “la Isla del Encanto – Puerto Rico”. Puerto Rico as a world class location has a lot to offer to tourists with diverse interests – the Melia organization in Puerto Rico contributes daily with high quality service and spectacular facilities.
We are appreciative of your comments on the merits of our Red Level Service, one has to concur on your remark “caters to guests desiring a highly-personalized stay”. We feel honored with your personal recognition comments, may I clarify that all the credit is due to many unknown officers and employees who daily support our offering with high quality work – kudos to them!
Responding to most reviews, be them praising us or not, is one of our most important activities. All reviews have value, regardless whether we like what is said of us or not. It is the “true voice of our guests”, the ones for which we strive daily to meet their expectations. One thing is clear in this process, we are accessible: before – during – after the guests leave our Resort, and are ready to face up and respond to their diverse needs.
Guest Experience Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.