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“Still at gran Melia” 5 of 5 stars
Review of Gran Melia Golf Resort Puerto Rico

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Gran Melia Golf Resort Puerto Rico
4.0 of 5 Resort (All-Inclusive)   |   200 Coco Beach Boulevard | Road 955-I, Rio Grande 00745, Puerto Rico   |  
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Ranked #3 of 4 Hotels in Rio Grande
Quogue, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Still at gran Melia”
5 of 5 stars Reviewed February 21, 2013

We are currently staying at Gran Melia and I am reviewing now because until we got here I was concerned by some of the negative posts. Nothing to worry about - beautiful room, easy checkin, great pool, small beach, great service, friendly/helpful staff.

Do rent a car - resort is huge and having a car gives you options on the outside. Loved El Verde BBQ just outside resort.

Having a grat time looking for another deal on Gran Melia.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,498 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (744)
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Minneapolis, MN
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 20, 2013

I stayed here over a weekend. The rooms are big but a bit dated and have a slightly musty smell. The service was very good throughout the resort. There are golf carts that can take you all around the resort which is convenient. The pool looks great in pictures but needs some updating and work. I had dinner on Saturday at the Puerto Rican restaurant onsite and it was outstanding. This is definitely not the experience of the El Conquistador but a nice resort.

Room Tip: Try and get a water front room. I had a garden level room and it really didn't have a view and I...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankfurt
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 20, 2013

The hotel is very nice. The staff is friendly and polite.

The rooms are "huge" with probably 20sqm + bathroom which was big as well. Bathroom had a tub - nice. Room had a sofa, a desk and a couch table. Also every room has a balcony or a terrace. Unfortunately the rooms are far away from the lobby, so you have to walk 10minutes, if you live in one of the "middle" houses (free golf cart shuttles are available, if you can locate and catch one. ;-) The bed was comfy and the room + bathroom was clean.

There are 3 tennis courts to use free of charge, wifi in the lobby free of charge - but so much for "free". The hotel charges for everything else! Parking at the hotel 20-25$ (self parking!), but there is no other way to park the car, since you have to cross the whole golf course to get out of the hotel´s property. If you like to have the "day bed´s" at the pool, you have to pay. Also there is a resort fee on top of the booking (I think it was 14% additional). Breakfast to pay for. I really don´t like this "charge for every bit" attitude!

The beach is a joke - you can´t swim there (dirty-colored sand, and only 1meter wide!). But it´s anyway all about the convenience at the pools (there are two). The first pool is huge, very nice looking and offers nice spots to settle down under some trees.

Room Tip: If you want to play tennis, you can try to rent (for free) rackets at the sports club or reception...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Park, Georgia
Top Contributor
155 reviews 155 reviews
94 hotel reviews
Reviews in 73 cities Reviews in 73 cities
478 helpful votes 478 helpful votes
3 of 5 stars Reviewed February 20, 2013

After reading a number of scathing reviews of Gran Melia Puerto Rico, I was quite concerned about what I’d discover on arrival. The good news is that this is actually a lovely resort that often proves to be a noteworthy value. There are some substantial flaws here too--some of which better management and greater attention to detail would correct.

What you will love:

--Big guest rooms (the resort calls them Junior Suites, but that is optimistic) with nice beds, marble floors and bathrooms, and elegant appointments. The resort layout doesn’t allow for many encompassing ocean views from rooms, but all the rooms have balconies. I stayed at RED Level, so the decor of my accommodations was a bit different from a standard room (flat screen TV instead of armoire, canopy bed, different colors, in buildings closer to pool and beach) but all the rooms are the same size. My room was notably well maintained--and having stayed at Caribe Hilton, El San Juan, Sheraton Old San Juan, and El Conquistador elsewhere on the island, I found the upkeep in the rooms (and throughout the property and grounds) superior to these other hotels.

--Lovely, well kept grounds.

--Public areas are lovely and open air, with lavish use of marble, and multiple reflecting pools.

--Staff, by and large, was excellent and truly customer-centric. (There were a few exceptions--see below--and when the wheels fell off, it was noteworthy)

--Restaurant employs an omelet chef who uses a wheelchair. The hotel has set up an omelet station at chair level so Domingo can make omelets for guests at breakfast. Awesome accommodation of an employee with disabilities--and the omelets are good too.

--If you are staying in RED Level accommodations, you have a pool exclusive to RED guests. As this is the only adult seaside pool on premise, this is a great place to avoid screaming kids or loud games of Marco Polo. The Bali beds here (make reservations in the RED lounge the evening before, use is free but need to reserve) are a nice touch.

In all, this resort could be four star with some improvements, and is often available through vacation packages or Priceline for very advantageous prices. . .quite a bargain. That said, some things need to be fixed. . .

What you won’t:

--Puerto Rico has some lovely beaches. The stretch at the Gran Melia is not one of them. In fact, it is nearly not a beach at all, and there is no surf of which to speak--hard to believe this is the Atlantic Ocean, actually. If an epic arc of sand is key for your trip, this is not the hotel for you. (Oddly both the nearby St. Regis to the west and the Wyndham Rio Mar to the east have very nice beaches)

--Found this resort to be very buggy. Came home with over 30 insect bites, and this has not been a problem for me at other seaside locations. I think the absence of surf, and accompanying absence of strong breezes may have made things worse. However, if you do visit here, bring or buy insect repellent.

--Food & beverage is not this resort’s strong suit. And as you are largely captive here--it is a few miles to the nearest off-resort restaurants--this is a major shortcoming. Food everywhere is expensive, and ranges from just fine to very good--but rarely a decent value.

--Breakfast is a buffet in Cafe Soleil. Inexplicably, there is no outdoor seating for breakfast. If I wanted to stay in a climate controlled setting for breakfast, I’d have stayed home. The inside of the restaurant is nice enough, but all the surfaces are cold and hard (lots of marble) so noise is a factor--particularly with everyone getting up to go to the buffet. (And note--if you don’t relish screaming running children, this may not be your resort. Gran Melia attracts lots of families, and there is something about this restaurant that has kids running about, absent their parents, to the buffet table, back to their tables, etc. The marble and enclosure only heightens this).

Was very frustrated at the hostess’ attempt to explain why breakfast wasn’t served outside. First it was the birds, then it was the sun, then the possibility of rain. Oddly, there was a kosher group in the hotel, and their daily breakfast buffet was set up outside with only outdoor seating. While I realize this is a preset group with particular culinary needs, presumably all the reasons the breakfast restaurant couldn’t accommodate guests for outside dining would also apply to the kosher guests. It is just feeble, patronizing, and frustrating that the hotel makes up excuses in its failure to accommodate its guests. At least the hostess didn’t try to explain that the birds don’t like kosher food. . .

--There are three restaurants for dinner, and you guessed it, there are only six outdoor tables in total for the guests here. The three. . .Asian, Italian, and Puerto Rican, were steep in price. And my dinner reservation at the Asian one, made through the RED concierge, had me wait 45 minutes for my table. The hostess was particularly lacking in customer service skills--however, Jose, a waiter there, stepped in and made sure I had wine, soup, and a seat at the bar. Unfortunately, that hostess shouldn’t be in a customer-facing role.

--Only one pool for non RED level guests. If you like a loud, lively pool with a lot of activity and kids, this is great. If not, there are few other options.

--In a triumph of bad design, there are no handles on the balcony side--the outside--of your room’s sliding glass door. So, either you leave the door open (thus letting bugs into your room), or close it--and hope you can apply enough pressure onto the glass (though smudging it with your fingers, hand, or arm) to reopen the door. This may explain why as you walk around the resort, you will notice few if any people out enjoying their balconies.

--On the balance, was glad I was in RED level accommodations. However, the RED level lounge is way overused. Should be a kid-free space, for starters. The continental breakfast was sparse, to be sure. Happy hour from 5-8 was a nice touch. . .free pour wine, beer, etc. But food offerings from 530-630 weren’t great (there was a seafood salad that smelled three days old, one evening) and the hordes of guests set upon them like a locust visitation. There are computers there too, but the service wasn’t great.

--Casino at the property closed years ago. But the sign out front still called Gran Melia “Resort and Casino”.

--Signage on the property could be better. And the need for it is heightened as one building of rooms pretty much looks like another. . .you will likely get lost more than once.

--While most of the staff is friendly, there is a rather punitive nature to some of the communications to the guests. You dare not open the mini-bar or lose your towel cards lest you get fined. Such lapses do not suggest luxury.

--It might surprise you that this is a member of Preferred Hotels & Resorts. Not sure this experience is consistent with other Preferred Hotels, and for the resort’s part, the Preferred identification is scant. (No Preferred directory in room, either)

Room Tip: RED level rooms have updated decor and flat screen televisions--and these are closer to the ocean.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariana R, Guest Relations Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, February 20, 2013
Dear TravelBeard:

Kindly receive a warm "Saludos" from the Gran Melia Family. I would like to thank you for your stay at the Gran Melia, and for all the great and beautiful pictures you attached of our property and beach.

After carefully reading and sharing your communication with all the executive members of the hotel, I understand your displeasure and disapointment with SOME of our services. I present to you my sincerest apologies about the observations exposed.

We will also evaluate your suggestion about outside seating for breakfast among others. Rest assured your comments are not taken lightly. We will work with them.

We hope to see you back soon,

Always at your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 19, 2013

I stayed at this hotel on a girls trip and the grounds are gorgeous. The beach and pools are amazing. Great spacious rooms. This is a BIG resort and they have shuttles running all over which is nice but also allows for a nice workout. The food and service are great, but I would say the average lunch runs 20$, DRINK 6-12$ each AND DINNER 40$.
The spa was awesome, Employees are super friendly and so are the lizards.
Its nice the hotel rents cars so you can go for the day to old san juan without renting a car at airport and paying the daily resort parking.
Overall it was a really great stay, Just expect to pay 100$ a day if you are eating and drinking at the hotel ( and thats with breakfast being a coffee/coke and or snack, Also prepare if you plan to rent taxis its about 75 $ to old san juan, the hotel has a shuttle but its not always working

Room Tip: get a room as close to the beach as possible but dont pay for the red level
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 19, 2013

We booked a last minute trip to PR and selected the Gran Melia. We were a little concerned seeing some of the reviews but we decided it couldn't be that bad. Well it was!

The one star is for the outside of the resort, its beautiful. Thats it.

The rooms: run down and dirty. I have to call to have them come clean our floors, they were filthy. Another couple we met said the same thing. We also had to hold our curtains together with a chair for them to close completely.

The service: understaffed and really slow. We had the red level service. The pool sucked (main one was better) and it took 20 minutes to get a drink. They didn't have waiters so you just stood there forever....each time you wanted something. Also, one night I called for hot water for tea and they just never came. Someone also came for turn down service, we told her we were waiting for hot water, she said ok I will get it. Again, no one came.

The food: might be the worst thing there. The best thing I ate was toast for breakfast. They serve you guacamole out of a plastic bag that looks like it used to be frozen. It looks like green slime, its disgusting. Thats just one example. Seriously needs the show restaurant impossible to come! Some of the things we saw were so unsanitary.

Overall, the beach and main lobby is pretty. The rest was just poor service and bad upkeep. The food was really gross. And seriously don't waste your money on the red level if you still decide to go. You get nothing extra. We stayed at the paradisus( their sister hotel) in CR and they know how to give great service and decent food. The red level bracelets label you a sucker.

We had fun in old san juan and at the beach but will never be back to this hotel.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariana R, Public Relations Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, February 20, 2013
Dear Amanda M:

I am sorry to learn that your experience was disappointing and we thank you for taking the time to write, as we take much pride in our property and the work undertaken to improve our product and services.

We have personally spoken to our staff regarding your comments and rest assured that your comments are not taken lightly, and are being addressed with all pertinent operations departments to ensure service standards are strictly followed

If I can be of service to you in any way please do not hesitate to contact me at ivans@granmelipr.com
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Colorado Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 19, 2013

We just spent 5 days at Gran Melia and were disappointed at every turn. Let me start off by saying that there is potential for this to be a five start resort. Beautiful location, nice pool, plenty of beach, and an interesting volcanic/coral reef right offshort. Unfortunately, I see every issue we encountered as a management problem.

First, the rooms are adequate, but DIRTY! The minibar was empty and smelled of rotten milk, there was old gum and bits of food on the entryway to the room as well as the common hall and stairs in our bungalow. There are no robes for use, the ice machine is in a seperate building, and you could put the couch out on the street and nobody would take it!

The attitude of the staff was "grudging accomodation". At every turn, pool, restaurant, and housekeeping, the smallest request was met with a sigh and a reluctant "OK". The experience that sealed it for me was in the sushi bar. I ate a simple roll and a drink (quite good!) and sat for over an hour after my meal waiting for the check! I flagged down every waiter I could find since mine seemed to have left the premises, but never was able to get help. I finally simply got up and left.

Bottom line: I would NOT recommend this resort to anyone. The foundation is there, but a total managment change is desperately needed.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariana R, Guest Relations Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, February 20, 2013
Dear Matt B:

We are deeply sorry you are disappointed with your experience at our facilities. Your observations regarding several units of our organization are being addressed by senior management along with supervisory staff to implement corrective measures.

On behalf of our General Manager , we thank you for taking the time and effort to call these items to their attention.

We look forward to have a second opportunity to impress you, kindly contact me at ivans@granmeliapr.com

Always at your service.
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Additional Information about Gran Melia Golf Resort Puerto Rico

Address: 200 Coco Beach Boulevard | Road 955-I, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Rio Grande
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Melia Golf Resort Puerto Rico 4*
Number of rooms: 486
Official Description (provided by the hotel):
With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Rio Grande, Gran Melia Puerto Rico brings the privacy and exclusivity you deserve and allows you the opportunity to escape from the rest of the world. From the moment you step inside this tropical oasis, you will be enveloped by the beauty and grandeur of Gran Melia Puerto Rico. Boasting a world-class YHI spa, the nearby Trump International Golf Club and the best pool on the island with four integrated whirlpools, Gran Melia Puerto Rico is the place to live the true resort experience in Puerto Rico. ... more   less 
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Also Known As:
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Gran Melia Rio Grande
Sol Melia Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Rio Grande

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