First of all, the distance from the airport was greatly exaggerated. We rented a car and seemed like it took no more than 25-30 minutes to get there. Extremely easy drive. Don't worry about the crazy drivers, you'll never encounter them because the main highway from the airport takes you right out of San Juan onto Rio Grande. Even with parking ($16/day) you can still come out ahead once you factor in the cost of round trip airport transfers.
After reading reviews I was worried about the check in process, but it was a breeze. We were shuttled to our rooms via golf cart, which was cool. If you can, ask to be in bungalow #15; you are close to the pool, ice machine, spa, beach and parking lot. I booked for $80/night on Priceline, so we got the bare bones room, but it was more than adequate in space.
As I mentioned earlier, there were quite a few problems that we encountered. First, the ice machine was not working the first night, when I called I was told to call room service, and request cups of ice. Of course, room service is not free, so I have to pay because YOUR machine is out of ice? There is a pullout sofa bed, but the sofa did not smell too great, I wouldn't even sit on it during our stay. The internet charge is $14.95/day, and that is only for wired internet; only one connected device at a time which is a huge inconvenience since my wife in school and I also wanted to access the internet as well.
When we went to get towels for the pool we were asked for towel cards??? Apparently at check in no one bothered to tell us that we would need these cards if we wanted to use towels, so we had to walk back to the front desk to get cards, then back to the towel hut...
For some reason we were never given washcloths; housekeeping would clean the room, replace hand & body towels, but never replaced the washcloths. It got old having to call every day to have some brought up to our room. How is this not part of the normal housekeeping routine? Bed linens were the worst I have ever seen. Admittedly, it was news to me that hotels do not use fitted sheets, (wife had to clue me in to this) because this was the first time that I have experienced sheets coming halfway off the mattress every night. I hated that. Perhaps they need to use larger flat sheets or just do a better job of tucking them like they do at other hotels.
They have a convenience store near the front lobby that we used the first night we were there and just had a sandwich. 45 minutes later my wife sent me back to store for feminine products she forgot at home so I got there at about 10:48 PM. No problem, since they are open until 11:00, right? So I open the door only to have a guy (who did not appear to work there and was not there when we had made our previous purchase) pull the door shut, saying that they were closed. I then looked at the posted hours to confirm that they should have been open, and he just continued to rudely say WE'RE CLOSED! The two ladies working there just stood and watched. I don't think that I have ever had that happen to me before, not even here in the states. Definitely put a bad taste in my mouth for the remainder of the stay.
We never ate on property, the high prices were to be expected; as you have no other options unless you have a car or are willing to pay taxi fare for meals. I did think that the property was beautiful, but I find the "resort" designation to be a stretch, at best. The $15 per day resort fee will be added onto your bill upon checkout, but I found activities to be pretty much non-existent.
On to more good stuff...Renting a car was the best decision I could have made. We were able to venture out and have some great meals! We went to La Familia Bakery 2 pretty much every day for breakfast. The Luquillo quiosks were close, we ate there once at La Parilla. Also El Verde BBQ was great! We also were able to drive into El Yunque Rain Forest Park without having to pay for a guided tour. Taking our time and being able to explore the park at our leisure was awesome!
Back to the resort; we all enjoyed the pools, and views from the beach were great. We did get tons of great photos of iguanas, hermit crabs and various birds. The guys running the shuttles were great about giving us rides to and from the parking lot, but we were so close that sometimes we just walked. We had the 8 month old with us, so it was definitely appreciated.
All in all, we still had a great time. Having the car was a lifesaver, had we been confined to the resort it could have been the worst trip ever. If I could, I would probably rate this property 3.5 stars, but there were just too many issues for me to give it four so three it is. If you can get this property on a deal, go for it. Otherwise it just is not worth paying anything north of $100 nightly in my opinion.
Bungalow 15 is a short walk to pretty much everything.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.