The staff are all amazing. Every single staff member was fantastic with kids and timid adults. They patiently take care of everyone from harness and helmet selection to the end of the last of the 8 ziplines. Very safety-focused, too.
I thought I would be more freaked out about this since it was my first time ziplining, but it went so smoothly that it never phased me. I was more intimidated by climbing up the ladders to some of the higher lines.
Their ziplining location is about 1km up the road leading into the rainforest, but not really IN the rainforest. You get some pretty amazing views from the higher lines and towers, though, since the rainforest isn't too far up that same road.
As I hopped onto Trip Advisor tonight, I just caught some reviews of another nearby ziplining place that might take you over a river. Had I done more research, that may have been a more exciting option for me. If you have younger kids, though, Rain Forest Zip Line Corp might be your better bet. Even as a single woman without kids, I was thoroughly impressed with their ability to work with children and families.