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“Beautiful location and superb customer service” 4 of 5 stars
Review of The St. Regis Bahia Beach Resort

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The St. Regis Bahia Beach Resort
5.0 of 5 Hotel   |   State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico   |  
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Ranked #1 of 4 Hotels in Rio Grande
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Beautiful location and superb customer service”
4 of 5 stars Reviewed August 10, 2013 via mobile

Today is just our second day, but what stands out to me is the customer service! Always accommodating with a smile. Loving the pool girl, Ashley, omg how nice is she. The hotel and its suites are gorgeous and large. Stay tune for more to come.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 27, 2013
Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent visit to our stunning resort.

Your brief and perfect description is precisely what we intend for every guest – absolute serenity combined with luxury, and wonderful cuisine. Perfect for a romantic getaway or a week of exploring and adventure on our beautiful island of Puerto Rico.

We look forward to the honor of welcoming you back, in the not too distant future.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

Traveler rating
    480
    195
    84
    32
    24
See reviews for
222
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

My wife and I were there for a 4 day stay for our honeymoon and I cannot say enough how much we loved this hotel. First it was a beautiful property with so much space! Gorgeous golf course, great pool, fantastic restaurants.. everything you need!
But what really made this place great was the customer service. Everywhere we went the staff was beyond courteous and attentive without being overbearing. Everything we wanted or needed was provided in fast and polite fashion. Although 1 time I actually had to get out of my beach chair and order a drink at the bar... but they apologized and gave us the drinks on the house for the trouble! WOW!

We were lucky to get a honeymoon upgrade and were provided a private butler. Singh our butler was THE BEST THING TO EVER HAPPEN TO HOTELS!!! He was so incredibly thoughtful and attentive. He would come find us all over the property at various times in the day to make sure we had everything we needed. He even without me asking.. poured a bubble bath and decorated the room with rose petals while we were at dinner... BUT.. he came to the restaurant where we were eating and discretely told me about this surprise while my wife had no idea.. Making it look like I planned it for my wife! How amazing is that!

Whatever they are paying their staff is not enough.

I would stay here on every vacation if I could!

Thank you Singh and thank you St. Regis!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 26, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent visit.

It fills us with tremendous pride that you genuinely appreciated our well-orchestrated guest experience. Thank you for recognizing Singh from our devoted team of butlers, The iconic St. Regis Butler is a key part of our legacy, and we agree, being attentive without being intrusive is a true art.

We hope you visit us again soon, so that we may treat you and your family to another uncompromising St. Regis vacation.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2013 via mobile

My wife and I just completed a 5 day 4 night stay on this property and all I can say is Wow! Every aspect of this property was about the customer. We did not leave the campus once, as there was so much to keep my wife and I busy. We will definitely be back in the near future.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 26, 2013
Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent visit to our resort.

We are pleased that you and your wife were impressed with every aspect of our world-class property. As you can see, our staff at St. Regis is most dedicated to your absolute comfort and delight.

We hope to have the pleasure of welcoming both of you back to the best address in Puerto Rico, the St. Regis Bahía Beach, in the near future.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 31, 2013

Everything was fantastic. Great Service and the accommodations were to die for. Few pointers: Bring Bug Spray. Drinks are average out to be about $15-19. Breakfast was around $20. Lunch around $20 and Dinner around $40. There's not much to do out of the resort but the resort has everything you need to just simply relax.
The Resort reminds me of a Costa Rica resort in the middle of the jungle.
I recommend you bring some light snacks and maybe a few bottles of your favorite liquors.

Room Tip: Go on Weekdays to get best room
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 26, 2013
Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent visit to our resort.

We are pleased that you were impressed with our world-class service. Our staff at St. Regis is most dedicated to your comfort and enjoyment.

We have taken the liberty of sharing your observations including our drink prices, in an effort to improve this perception.

We hope to have the pleasure of welcoming you back to the best address in Puerto Rico, the St. Regis Bahía beach, in the near future.

Thank you for the gift of feedback, and the opportunity to respond to your concerns.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

We spend 5 days in the St. Regis Bahia Beach...Amazing Hotel...Extraordinary Service, friendly staff (we were not sure what to do and many employees gave us different places to visit and restaurants to go). I really enjoy my stay. Great Job for the bellman/valet parking staff that were always available to open door and assist in any possible way (smiling all the time), the front desk agent did an amazing job (super friendly, i can't remember her name), the pool, bar. Fern dinner was out of this World. We really enjoyed every single dish. Fern's manager took great care of us. I recommend this hotel, it's great for relaxing and to enjoy the view and the sound of the Coquis!!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 26, 2013
Dear Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay at our resort.

At St. Regis Bahia Beach we intend for our guests of all ages to enjoy the ‘art of living’.

Our staff is very genuine in their intention to enamor our valued guests and make you feel at home in our little slice of paradise. From creating tailor-made rituals, to our enchanting sounds of the 'Coquí', the tiny indigenous tree-frog of Puerto Rico, are all part of the acclaimed St. Regis experience.

We hope to have the pleasure of welcoming you and your family back soon, to your home away from home, so that we may indulge you once again, in our tradition of extraordinary stays for the entire family.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, Missouri
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 25, 2013

We stayed at Bahia Beach for just 2 days prior to our cruise and almost wanted to cancel the cruise to stay here longer. The property is absolutely stunning, the beach is beautiful but the best part of our experience was our interaction with the staff. Each staff member made us feel welcome and were willing to assist us in any way. They even had a few birthday surprises planned for my husband who was celebrating his 50th birthday. We are both runners and were so impressed with all the running opportunities at the property. My only negative is I just feel the cost of the drinks are way too high. Having a cocktail while on vacation just makes you feel more on vacation - but it is hard to truly feel that way when you just paid $20 for a drink that will be a melting mess in 5 minutes. Regardless, this is a stunning property with warm, welcoming people. We will definitely be back. A special shout out to Carlos who works the lobby/bellman/arrival area. He was absolutely phenomenal!!!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 26, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to post your comments regarding your recent stay at our resort.
Your description is precisely what we intend for every guest – absolute serenity combined with luxury, and wonderful cuisine. Perfect for a romantic getaway or a week of exploring and adventure on our beautiful island of Puerto Rico.

We have taken your suggestion into account and shared with our team in order to improve your perception.

We hope to have the pleasure of indulging you once again, at the St. Regis Bahía Beach, the best address in the Caribbean.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

Great drive up and grounds are beautiful. As staying at an establishment worthy of a 4-5 star rating I expect good service, clean room, etc. however, as reviews have read before mine, my room was never cleaned. The first night we found a large hair ball in the drain of the shower so I brought it to the attention of housekeeping. As sorry as Brandon (super of housekeeping) was as he sent wine, my room still went dirty. We kept watch of a pile of tortilla chips found under a chair and some kisses rappers to see how long it would take them to clean . We wrote "hi" on the dusty lamps too. He said they would do a thorough cleaning and to let him know. As I was on vacation I really don't want to check his work- just get it right . I had a camera set up in my room for personal security (belknet) he never came into my room to check his staffs work and they came in "on camera" to straighten only. I saw him everyday at the pool 3/5x a day hunting down unhappy guest as he did myself apologizing and giving favors but never a clean room - favors - so do you want a 8.99 bottle of wine or some old chips, hair balls, old cookies under the bed, old fingerprints everywhere doors and walls?? There's more to come

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, July 27, 2013
Dear Guest,

Thank you for taking the time to post your comments regarding your recent visit to our resort.

Allow us to preface with an apology for your disappointment. It is certainly never our intention for any of our guests to depart with a less than flawless impression. We are extremely dedicated to the sophisticated level of expectations that has become the St. Regis hallmark and legacy.

When you arrive at the most bespoke address in the area, it is understandable that you would want to be seduced by the beauty of your surroundings, and we regret that your experience fell short. Rest assured, your feedback has been addressed appropriately.

Thank you for the gift of feedback, and the opportunity to address your concerns.

Warm regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Bahia Beach Resort

Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Rio Grande
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bahia Beach Resort 5*
Number of rooms: 139
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more   less 
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Also Known As:
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande

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