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“Relaxing Vacation” 4 of 5 stars
Review of The St. Regis Bahia Beach Resort

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The St. Regis Bahia Beach Resort
5.0 of 5 Hotel   |   State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico   |  
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Ranked #1 of 4 hotels in Rio Grande
Philadelphia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“Relaxing Vacation”
4 of 5 stars Reviewed February 17, 2013

Overall a very good hotel and one of the more "complete" St. Regis properties we have stayed in (staff, location, food and execution). The staff was excellent and appeared to genuinely care how we were doing. They were very good at remembering us and our tastes, and were very friendly (even indulging my terrible Spanish). The hotel is located about 40 minutes from Luis Munoz airport and is a very easy drive. It’s on the north side of PR and, as has been my experience elsewhere in PR, it is a windy. If you are looking for tranquility, you will only find it by the pool. The upside to a breeze, of course, is no mosquitos. It is very close to El Yunque (well worth it), Culabre and other interesting places. We also made a trip into Old San Juan, which was fine for a day trip.

We did not eat at Fern as we could not be bothered to get dressed up. We had several good meals at Seagrapes, Molasses and the Plantation House bar, though. We also had a great breakfast at La Familia off campus. Overall, the food was pretty good, but as with any St. Regis, expensive.

Our room was a “superior garden”, which is the bottom level, but very well appointed nonetheless. It was large, with a huge bathroom and we had a nice little porch to sit on. We also had our own entrance, which was nice. There are several buildings on the grounds and all seemed to have great views. I’m not sure I would pay up for the ocean view, as you really aren’t that close and there are a lot of palm trees between you and the ocean. We did have some minor issues with a broken door lock (they are battery operated), but the hotel was quick to fix the issue.

There is plenty to do onsite, including golf, nature trails, canoes/kayaks, a big pool and bicycles, all covered by the resort fee. I thought $22/day for parking is a bit ridiculous given the amount of space on the property, but if you are paying to stay at a St. Regis it is more of a principle issue than cash flow.

Last, the hotel does a nice job with good directions and recommendations for places to eat of campus.

If there is a complaint to lodge, it would be that I should have been comped for a couple of drinks, or a bottle of wine for the door lock issue. We had three sets of keys at that point and the cleaning staff couldn’t get in, which should have indicated a problem to the hotel. Instead, it did not, and we were left waiting.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach -

Thank you for taking the time to post your thoughts regarding your recent stay at our distinctive resort. Rest assured that your valuable feedback has been appropriately addressed.

We hope to have the pleasure of welcoming you back, so that we may have the opportunity to reverse your last impression and treat you to a truly flawless St. Regis experience.

Thank you for the gift of feedback and the opportunity to respond to your concerns.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
West hartford, CT
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

This was our 6th visit to Bahia Beach and we love this resort. One of the nice aspects of visiting resort multiple times is that you get to know the staff. The manager of the resort, Eric covers the entire resort to make sure that all of the guests receive first class service. If you go be sure to introduce yourself as he will be invaluable in accommodating your requests. He managed to get us a last minute table at Fern restaurant on Valentines day and the meal was terrific. If you are fortunate to get upgraded to a suite, you get amazing butler services and if you are lucky to find Glenda as your butler you can trust her to find all reservations. We always feel like VIP guests. There is no casino on the resort which makes it very private, but there are nearby resort casinos. The golf course is magnificent and Alberto Rios, the pro is superb. The golf crew is first rate and Tsoamy at the desk will take care of you. The resort is an easy drive into San Juan. Great P.R. Vacation.

Stayed February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay with us.

We are thrilled that you were so enraptured at St. Regis Bahia Beach, where our daily mantra is for our guests of all ages to enjoy the ‘art of living’.

Your compliments for our staff is most appreciated, as our team is very genuine in their intention to fulfill your every need and make you feel at home in our little slice of paradise.

We hope to have the pleasure of welcoming you and your family back soon, so that we may continue our tradition of extraordinary stays for the entire family.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 17, 2013

I came to Puerto Rico as the ambassador of Hungary's historical wine regions and was invited to represent,introduce and taste away my wines in this magnificent place at the Puerto Rico top cellar wine show in st Regis! Fantastic event! Amazing place!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay with us.

We are pleased that you found our lavishly designed resort to your satisfaction, and our staff to be very genuine in making sure that your every need was fulfilled and personalized.

We look forward to welcoming you back soon, so that we may have the opportunity to demonstrate the superb St. Regis experience you have grown accustomed to.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 16, 2013

Stayed in the suite with a butler. Paid $1300 a night. No view. Butler was a joke and only brought coffee in the morning. The property and value of the room was like a $300 a night room. Service was lousy. However, the Fern restaraunt was very high quality food and service. But the interior design and outside dining wasn't special. Just another okay restaurant. Its kinda like if you have stayed at one St. Regis then you stayed at them all. This was not different then the Punta Mia property but we didn't get "tourista" at this property like we did in Punta Mita. So I guess thats a good thing.

Room Tip: If its not ocean view DON"T go. Because even the ocean view are not that close to the beach. Ev...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach -

Thank you for taking the time to post your thoughts regarding your recent stay at our distinctive resort. Rest assured that your valuable feedback has been appropriately addressed.

We hope to have the pleasure of welcoming you back, so that we may have the opportunity to reverse your last impression and treat you to a truly flawless St. Regis experience.

Thank you for the gift of feedback and the opportunity to respond to your concerns.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 15, 2013

One word...spectacular. Everything about it makes it worth the 45 minute drive from SJU airport.
My husband and I stayed here for 3 nights in late January . We don't normally stay at 5 Diamond properties, so we were understandably blown away by the St. Regis. The best way I can put it is that the StRegisBB was the first hotel we’ve stayed at where the reality genuinely matched up to the pictures on the website.

Pros
- Tranquilly remote - perfect if you genuinely want the resort experience
- 2 miles of private beach
- a ton of seating at the beach and the pool even when the resort is sold out
- Good activities - kayaking, biking, golf etc..
- Service is the best I've received anywhere in PR or in the Caribbean
-Good gym for this type of resort

Cons - essentially 1st world problems, but didn't cause us to drop our overall from 5 stars
- Hot water always needs to run for 10 minutes before it gets hot
- Internet is spotty throughout the property and in some parts of your room - annoying at times- but they did mention they were having wifi issues.
All in all - we would and plan on coming back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent visit with us.

Your thorough enjoyment of our AAA Five Diamond award winning resort, from our lavishly designed guest rooms and sophisticated pool area, to our world-class dining, is precisely the experience we plan for all of our distinguished guests.

We hope to have the pleasure of welcoming you back to Bahía Beach in the near future.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 13, 2013

This is really a wonderful resort, which we spent three glorious days and four nights at. At arrival to the truly stunning plantation house, we were offered waters and rum punch. The property is best described as lush and verdant rainforest, with buildings connected by wooden planked walkways with very gentle soft lighting at night. The coquis singing in the evening add to the wonderful exotic jungle feel. Rooms are stunning, we had a 2nd floor corner unit which was gorgeous, the bathroom was spectacular and the lighting very thoughtfully constructed. Room amenities are top notch and luxurious. Spa-quality products and lots of goodies like slippers and loofahs. We loved the furnishings and design of both our room and the plantation house and found ourselves taking notes/pics for future home ideas (my husband asked about a particular piece of furniture in the plantation house when we checked out and the resort was kind enough to send us an e-mail with details regarding the piece).

Breakfast at Fern was delicious (the reviews on the french toast are true, it's unlike anything I've ever had before), but expensive. Note that portions are large, so splitting is a good option. The pool is lovely, however a bit small for the crowd. We never had any issues getting pool chairs as others have stated, and the pool service was excellent. Always someone coming around to take food/drink orders, plus pool attendents to help with towels, moving umbrellas, etc. One day they brought around yummy little shooters of strawberry tea. Our first day, there were some periodic rain showers, and everyone took cover at the pool bar. The attendants were quick to bring around warm dry towels to keep us warm during the brief deluge. We took a nice walk on the beach, but didn't lounge there as it seemed pretty windy and as others have noted, is not the white sugar sand of other Caribbean islands. The beach is well-maintained however, and gorgeous for a walk and scoping out shells.

We ate at Molasses our first night and enjoyed the upscale Puerto Rican food - for our first exposure to mofongo, it was delicious! We spent another night dining at Fern, which was equally good. If you've been to Jean Georges in NYC, don't expect anything on par with that experience, but the food is well-prepared and tasty. We found the value of Molasses and Fern for dinner both to be excellent, given the food quality and service. The pool bar had good food as well, however on the expensive end. Portions again were generous, so we easily got away with splitting items on the menu (pizzas were great).

The spa facilities are lovely - truly an excellent spa with excellent products and pampering (I was sad to decline champagne prior to my massage). I had a prenatal massage that was fabulous - the therapist was extremely knowledgable about what to do and what not to do during pregnancy and kept me comfortable at all times.

We didn't use the golf course or any of the complementary amenities at the boathouse, but the course looked stunning and barely used - I plan on recommending to my golfing friends. Service was excellent in all regards, we loved cocktails on the patio of the plantation house (great drinks, fantastic house-made ginger ale, etc.), we watched the bartender saber off the champagne cork one night and when my husband had a glass of prosecco, they were kind enough to bring me a complimentary virgin cocktail to enjoy with him. Clearly the staff puts a lot of consideration into the little touches that make guests smile.

Here are my very minor critiques:

1. Because breakfast is expensive and there is only one option, it would be nice if the resort had offered a breakfast inclusion with the rate.

2. We found our patio to be somewhat un-usable with only one comfortable chair along with a table and two chairs best suited for meals. A plush lounger would make the patio for welcoming.

3. Food options are limited, and if you stay for an extended period of time, this can be frustrating. To avoid getting bored with the food, we dined "off-campus" for two dinners, two breakfasts, and a lunch. I would highly recommend renting a car so you can easily get to El Yunque and other local sites, plus get the flavor of local restaurants. There is a valet fee, but we found having a car absolutely worth it.

4. While turn-down service was fantastic, it would be nice to have a tiny chocolate morsel or similar ... who doesn't love treats at turn down?

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent stay at our captivating resort.

We are elated that you thoroughly enjoyed your vacation!

Rest assured, your valuable feedback has been shared with our team.

We hope to have the pleasure of indulging you once again, at the St. Regis Bahía Beach, the best address in the Caribbean.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 13, 2013

First of all I'd like to mention that we stayed here on Starwood points. If I had to pay $800/night for the room, my review would be different. We rented a car from Enterprise (they were great once again) and the drive is so much easier now that the highway has been extended. The resort was easy to find and the grounds and landscaping of St Regis are beautiful. Check in was easy, our room wasn't ready yet, but offered us another room ( waited for the original room). We changed into our suits in the lobby restroom and headed out to the pool. Within a few hours, we got the call that our room was ready. I requested a 2nd floor room and one that was private due to the fact my husband and I love to sit and relax on the balcony in the morning and evening.

The room was beautiful and the bathroom enormous, I mean enormous. This is probably the most beautiful hotel I've stayed in. The 1st night we ate at Molasses and the food was not so good except for my salad and both our desserts. The waitress couldn't have been nicer and took my entrée off the bill.

When it was time to go to sleep, I noticed my pillow smelled very musty, along with the decorative pillows. I called and new pillows were brought immediately. The bed was comfortable and we both slept great. Free coffee is offered in the plantation house from 6-10. I mentioned about the musty smelling balcony curtains, etc and noticed the smell improved after (must have sprayed them).

The weather was windy and cloudy the 1st couple of days and not many people at the beach, fine for us. But there was also no beach food or drink service, you needed to walk to Seagrapes by the pool. I do have to mention the mixed drinks average about 16 or 17 dollars and were not very good. I know prices are expensive here, but for $17, I expect a good drink. My husband and I ended up buying a cooler to bring drinks to the beach because it was easier. On the 3rd or 4th day, one of the waitresses yelled at us that we can't bring our own to the beach (this is a public beach) Someone came to apologize for her later, esp since my husband said he took beers from the mini bar cause beach service was so poor. (I noticed it improved over the days because people were complaining). Most people would hang around the pool, but that's not for us

Along with the beauty of the resort, the people working there were fantastic and always remembered your name. The valet service to get our car each morning was quick and the valet guys were so sweet. Everyone from the people working at check in to the waitstaff at the pool, the towel people, maintenance were exceptional. I will say the housekeeper 2 days in a row shut off our A/C and upon returning from the beach the room was hot and musty. Also toilet paper and Kleenex were not restocked and had to call because we basically ran out of toilet paper (had 1/4 of a roll left and this was after the room was serviced). A quick call and all was taken care of.

These little things were not such a big deal for us. But when we checked out the person told us we had a zero balance and asked if we needed a copy of the printout. She said it wasn't necessary since it was a zero balance, but I like to have one. I questioned about the resort fee charge/valet charge, but again was told we have a zero balance. I couldn't have been happier and though now this is a good service resort that takes car of their customers that have any issues, etc. Well on the drive home my husband asked about what the final bill would have been if not for the hotel not charging us. Turns out I was given someone else's bill, wrong name and room number. I was floored and called hotel immediately. They said I was still showing I hadn't checked out (they were king enough to let me have a 4pm checkout) But it was now almost 5 and we were still in the system.

I think what upset me the most about this is what if I didn't get a printout and my charge bill came and I saw charges for the st regis that were not mine. I wouldn't have even had a copy of the bill and everything would have to be corrected after the fact.

I did speak to mgmt. and had some charges taken off the bill for inconvenience and they gave me additional starpoints.

Would I return, yes on points or for a great rate. With the prices they charge along with a $60 daily resort fee By the way, the incorrect bill they gave me showed the person paid $275/night plus taxes and resort fee.. For that price I'd definitely come back.

Again the resort is beautiful and the people working there exceptional. This was an amazing relaxing vacation.

Oh by the way, Fern is great for breakfast and worth every penny (we ordered off the menu and not the buffet).

Room Tip: Rent a car so you can go to some fantastic restaurants off property.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 22, 2013
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to post your thoughts regarding your recent stay at our distinctive resort. Rest assured that your valuable feedback has been appropriately addressed.

We hope to have the pleasure of welcoming you back, so that we may have the opportunity to reverse your last impression and treat you to a truly flawless St. Regis experience.

Thank you for the gift of feedback and the opportunity to respond to your concerns.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis Bahia Beach Resort

Also Known As:
The St. Regis Bahia Beach Hotel
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande
Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Rio Grande
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bahia Beach Resort 5*
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more   less 
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