Overall a very good hotel and one of the more "complete" St. Regis properties we have stayed in (staff, location, food and execution). The staff was excellent and appeared to genuinely care how we were doing. They were very good at remembering us and our tastes, and were very friendly (even indulging my terrible Spanish). The hotel is located about 40 minutes from Luis Munoz airport and is a very easy drive. It’s on the north side of PR and, as has been my experience elsewhere in PR, it is a windy. If you are looking for tranquility, you will only find it by the pool. The upside to a breeze, of course, is no mosquitos. It is very close to El Yunque (well worth it), Culabre and other interesting places. We also made a trip into Old San Juan, which was fine for a day trip.
We did not eat at Fern as we could not be bothered to get dressed up. We had several good meals at Seagrapes, Molasses and the Plantation House bar, though. We also had a great breakfast at La Familia off campus. Overall, the food was pretty good, but as with any St. Regis, expensive.
Our room was a “superior garden”, which is the bottom level, but very well appointed nonetheless. It was large, with a huge bathroom and we had a nice little porch to sit on. We also had our own entrance, which was nice. There are several buildings on the grounds and all seemed to have great views. I’m not sure I would pay up for the ocean view, as you really aren’t that close and there are a lot of palm trees between you and the ocean. We did have some minor issues with a broken door lock (they are battery operated), but the hotel was quick to fix the issue.
There is plenty to do onsite, including golf, nature trails, canoes/kayaks, a big pool and bicycles, all covered by the resort fee. I thought $22/day for parking is a bit ridiculous given the amount of space on the property, but if you are paying to stay at a St. Regis it is more of a principle issue than cash flow.
Last, the hotel does a nice job with good directions and recommendations for places to eat of campus.
If there is a complaint to lodge, it would be that I should have been comped for a couple of drinks, or a bottle of wine for the door lock issue. We had three sets of keys at that point and the cleaning staff couldn’t get in, which should have indicated a problem to the hotel. Instead, it did not, and we were left waiting.