This is really a wonderful resort, which we spent three glorious days and four nights at. At arrival to the truly stunning plantation house, we were offered waters and rum punch. The property is best described as lush and verdant rainforest, with buildings connected by wooden planked walkways with very gentle soft lighting at night. The coquis singing in the evening add to the wonderful exotic jungle feel. Rooms are stunning, we had a 2nd floor corner unit which was gorgeous, the bathroom was spectacular and the lighting very thoughtfully constructed. Room amenities are top notch and luxurious. Spa-quality products and lots of goodies like slippers and loofahs. We loved the furnishings and design of both our room and the plantation house and found ourselves taking notes/pics for future home ideas (my husband asked about a particular piece of furniture in the plantation house when we checked out and the resort was kind enough to send us an e-mail with details regarding the piece).
Breakfast at Fern was delicious (the reviews on the french toast are true, it's unlike anything I've ever had before), but expensive. Note that portions are large, so splitting is a good option. The pool is lovely, however a bit small for the crowd. We never had any issues getting pool chairs as others have stated, and the pool service was excellent. Always someone coming around to take food/drink orders, plus pool attendents to help with towels, moving umbrellas, etc. One day they brought around yummy little shooters of strawberry tea. Our first day, there were some periodic rain showers, and everyone took cover at the pool bar. The attendants were quick to bring around warm dry towels to keep us warm during the brief deluge. We took a nice walk on the beach, but didn't lounge there as it seemed pretty windy and as others have noted, is not the white sugar sand of other Caribbean islands. The beach is well-maintained however, and gorgeous for a walk and scoping out shells.
We ate at Molasses our first night and enjoyed the upscale Puerto Rican food - for our first exposure to mofongo, it was delicious! We spent another night dining at Fern, which was equally good. If you've been to Jean Georges in NYC, don't expect anything on par with that experience, but the food is well-prepared and tasty. We found the value of Molasses and Fern for dinner both to be excellent, given the food quality and service. The pool bar had good food as well, however on the expensive end. Portions again were generous, so we easily got away with splitting items on the menu (pizzas were great).
The spa facilities are lovely - truly an excellent spa with excellent products and pampering (I was sad to decline champagne prior to my massage). I had a prenatal massage that was fabulous - the therapist was extremely knowledgable about what to do and what not to do during pregnancy and kept me comfortable at all times.
We didn't use the golf course or any of the complementary amenities at the boathouse, but the course looked stunning and barely used - I plan on recommending to my golfing friends. Service was excellent in all regards, we loved cocktails on the patio of the plantation house (great drinks, fantastic house-made ginger ale, etc.), we watched the bartender saber off the champagne cork one night and when my husband had a glass of prosecco, they were kind enough to bring me a complimentary virgin cocktail to enjoy with him. Clearly the staff puts a lot of consideration into the little touches that make guests smile.
Here are my very minor critiques:
1. Because breakfast is expensive and there is only one option, it would be nice if the resort had offered a breakfast inclusion with the rate.
2. We found our patio to be somewhat un-usable with only one comfortable chair along with a table and two chairs best suited for meals. A plush lounger would make the patio for welcoming.
3. Food options are limited, and if you stay for an extended period of time, this can be frustrating. To avoid getting bored with the food, we dined "off-campus" for two dinners, two breakfasts, and a lunch. I would highly recommend renting a car so you can easily get to El Yunque and other local sites, plus get the flavor of local restaurants. There is a valet fee, but we found having a car absolutely worth it.
4. While turn-down service was fantastic, it would be nice to have a tiny chocolate morsel or similar ... who doesn't love treats at turn down?