First of all I'd like to mention that we stayed here on Starwood points. If I had to pay $800/night for the room, my review would be different. We rented a car from Enterprise (they were great once again) and the drive is so much easier now that the highway has been extended. The resort was easy to find and the grounds and landscaping of St Regis are beautiful. Check in was easy, our room wasn't ready yet, but offered us another room ( waited for the original room). We changed into our suits in the lobby restroom and headed out to the pool. Within a few hours, we got the call that our room was ready. I requested a 2nd floor room and one that was private due to the fact my husband and I love to sit and relax on the balcony in the morning and evening.

The room was beautiful and the bathroom enormous, I mean enormous. This is probably the most beautiful hotel I've stayed in. The 1st night we ate at Molasses and the food was not so good except for my salad and both our desserts. The waitress couldn't have been nicer and took my entrée off the bill.

When it was time to go to sleep, I noticed my pillow smelled very musty, along with the decorative pillows. I called and new pillows were brought immediately. The bed was comfortable and we both slept great. Free coffee is offered in the plantation house from 6-10. I mentioned about the musty smelling balcony curtains, etc and noticed the smell improved after (must have sprayed them).

The weather was windy and cloudy the 1st couple of days and not many people at the beach, fine for us. But there was also no beach food or drink service, you needed to walk to Seagrapes by the pool. I do have to mention the mixed drinks average about 16 or 17 dollars and were not very good. I know prices are expensive here, but for $17, I expect a good drink. My husband and I ended up buying a cooler to bring drinks to the beach because it was easier. On the 3rd or 4th day, one of the waitresses yelled at us that we can't bring our own to the beach (this is a public beach) Someone came to apologize for her later, esp since my husband said he took beers from the mini bar cause beach service was so poor. (I noticed it improved over the days because people were complaining). Most people would hang around the pool, but that's not for us

Along with the beauty of the resort, the people working there were fantastic and always remembered your name. The valet service to get our car each morning was quick and the valet guys were so sweet. Everyone from the people working at check in to the waitstaff at the pool, the towel people, maintenance were exceptional. I will say the housekeeper 2 days in a row shut off our A/C and upon returning from the beach the room was hot and musty. Also toilet paper and Kleenex were not restocked and had to call because we basically ran out of toilet paper (had 1/4 of a roll left and this was after the room was serviced). A quick call and all was taken care of.

These little things were not such a big deal for us. But when we checked out the person told us we had a zero balance and asked if we needed a copy of the printout. She said it wasn't necessary since it was a zero balance, but I like to have one. I questioned about the resort fee charge/valet charge, but again was told we have a zero balance. I couldn't have been happier and though now this is a good service resort that takes car of their customers that have any issues, etc. Well on the drive home my husband asked about what the final bill would have been if not for the hotel not charging us. Turns out I was given someone else's bill, wrong name and room number. I was floored and called hotel immediately. They said I was still showing I hadn't checked out (they were king enough to let me have a 4pm checkout) But it was now almost 5 and we were still in the system.

I think what upset me the most about this is what if I didn't get a printout and my charge bill came and I saw charges for the st regis that were not mine. I wouldn't have even had a copy of the bill and everything would have to be corrected after the fact.

I did speak to mgmt. and had some charges taken off the bill for inconvenience and they gave me additional starpoints.

Would I return, yes on points or for a great rate. With the prices they charge along with a $60 daily resort fee By the way, the incorrect bill they gave me showed the person paid $275/night plus taxes and resort fee.. For that price I'd definitely come back.

Again the resort is beautiful and the people working there exceptional. This was an amazing relaxing vacation.

Oh by the way, Fern is great for breakfast and worth every penny (we ordered off the menu and not the buffet).

This hotel was gorgeous. The room we had (probably the cheapest at the resort), was spacious and had amazing amenities. The service was terrific. And while the resort fee was high ($60), there were a lot of free activities included - kayaking, paddle boarding, biking, etc. It also included free internet.

I would have liked a few more options for breakfast. The only restaurant that served breakfast was Fern - which was delicious. They should start serving breakfast at the poolside restaurant.

I took the trip with 2 girlfriends. It was a very relaxing experience and isn't the place to go if you are looking to "party." It is not close to San Juan and the taxi ride is not cheap, so it's a nice place to stay if you plan to keep to the resort mostly. The majority of the guests at the resort were couples.

I look forward to being able to return here.

Beautiful and secluded resort. Second trip there and just as good as the first last year. Stayed there jan 31-feb 5. Great laid back vibe and fantastic service and attitude from the staff. Spa is also first rate. Rooms are big and very comfortable. We had a garden view room which is lovely and feels like you are in a jungle. Played at the terrific and beautiful golf course and lots of time at he very nice pool. Beach is beautiful as well. Dinners were good at golf restaurant as we're they at the restaurant at main resort. Boardwalks can be slippery when wet. All in all, a really great place to totally relax!

Just returned from a four night stay at the St. Regis Bahai Beach Resort in Puerto Rico... amazing! Charlie picked our group up at the airport; he was on time and our trip to the resort was quick - less than 30 minutes. I read all the TA reviews before we went, so I went prepared for a few problems, but we didn't have any of the service issues mentioned. In fact, we had one of the resorts best employees - Karlos (with a "k") from SeaGrapes; we looked forward to lunchtime and afternoon by the pool because he would be there to take care of us. Thanks, Karlos!
The pool attendants were on top of any issues, moved umbrellas, provided new towels and found shady spots for the sunshine challenged. There were always chairs available and we heard the hotel was 95% full. We never went early to "save" chairs and showed up at prime time and found 3-4 chairs together with no problem. There were several families there with small children and the pool area was large enough to keep everyone separate. The pool is terraced into smaller pools, one was zero-entry and one was less than 2 feet deep. The other pools are 4-5 feet deep; the pool is not heated, so in February the water is COLD.
The room was HUGE; it was clean and well stocked with anything you might need. Loved the slippers and the ipod charger/alarm clock. The mini bar has everything you need and they leave you some room to stock your own items, too. (Ralph's grocery store is on the way to the resort.)
The resort is very large and things were spread out; we stayed in building 7 and it was perfect distance from the Plantation House and the pool, but we took a cart to Molasses. The first night, we thought there might be a jungle soundtrack playing outside, but it's the frogs. (LOUD) The grounds were well maintained, even when it rained heavily one night. The beach at the resort is not the sugar-sand white beach, but it is beautiful and not crowded. The golf course was in great shape and the holes along the ocean were breathtaking. The Boat House is so cute and has so many things to do. The mosquitos were fierce; I'm still healing from all the bites. Bring spray!
We ate at all the locations - Fern, Molasses & SeaGrapes. SeaGrapes was my favorite, but it's open the shortest hours. Prices are high, but it's a luxury resort on an island, so it was expected.
The Bahai Beach Resort is a high end, relaxing vacation spot to unwind and enjoy the beautiful surroundings. I hope we can return again soon.