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“Great and easy escape as long as you don't want to spend much time in San Juan” 4 of 5 stars
Review of The St. Regis Bahia Beach Resort

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The St. Regis Bahia Beach Resort
5.0 of 5 Hotel   |   State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico   |  
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Ranked #1 of 4 hotels in Rio Grande
New York City, New York
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
55 helpful votes 55 helpful votes
“Great and easy escape as long as you don't want to spend much time in San Juan”
4 of 5 stars Reviewed December 18, 2012

My husband and I just got back from spending three nights at the St. Regis. The resort did not disappoint -- our room was luxurious, the grounds were beautiful, and the staff was incredible. Other reviewers have mentioned that the staff can be slow. While every encounter wasn't perfect, the staff was always incredibly friendly and warm and tried to honor requests as best they could. In spite of the secluded location, I'm glad the resort hasn't succumbed to a buffet, all-inclusive option. As a result, the food and drink was high quality and with the high prices to boot, we certainly didn't overindulge, which is a positive for us.

If you are interested in booking a stay here, the most important question to consider is what you expect from your trip. If you're looking for an easy way to have get away from it all and stay in a luxurious locale with natural beauty, the St. Regis would be a great bet. If, however, you're also seeking some variety of restaurants and nightlife and more of an urban scene, I would advise against the resort. While it is only about 30 minutes away from the Condado, it's not fun to rent a car and drive that much both ways, especially after dinner while you're on vacation.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, December 31, 2012
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to post your thoughts regarding your recent stay at our resort.

We are so pleased that you enjoyed your time spent with us, and that you indulged in our beautiful Caribbean plantation-style guest rooms, magnificent tropical setting, and the genuine warmth of our dedicated staff.

We are excited to share that our resort is now a convenient 15 minute drive from the international airport, thanks to the new extension of Highway 66. The Condado area is now less than a 30-minute drive from the resort.

Should you wish to simply relax at the St. Regis Bahia Beach, we have a diverse and exciting selection of tours and activities, that explore the tropical atmosphere of our resort, and the thrilling experience of The Island of Enchantment, Puerto Rico.

We do hope to have the pleasure of welcoming you back to your home away from home, in the near future.

Thank you for the gift of feedback, and the opportunity to respond to your concerns.

Warmest Holiday Wishes,

Terry G. Bechtold
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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671 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Boston, MA
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 16, 2012

We just finished a 2 night/3 day stay here, and had a great time. I agree with much said in previous reviews, though our experience was different in several respects.

The property itself is beautiful, well maintained, modern and luxurious. The property is only 2 years old and has been kept up well. This extends to both the public areas and the rooms, which were very nice, comparable to a Four Seasons or the better St. Regis properties elsewhere in the world. The pool was particularly nice; in contrast to many luxury properties in the Caribbean, there were more than enough chairs for all the guests, and it never felt crowded. Food at the restaurants was consistently good, though not outstanding.

The biggest difference we noticed, relative to other reviews, was in the service, which was consistently excellent. Calling for any kind of help, the phone was answered on the first ring and the services requested (for example, making up the room) were delivered promptly. Restaurant service was efficient, professional, and friendly. We never waited long for anything – and we had a number of meals while we were there (3 lunches, 2 breakfasts, and 2 dinners). Food prices are high, but no worse than other comparable properties.

The beach was probably the weakest part of the property, as others have noted. It is fine, but certainly not outstanding in any way, and does have an inordinate amount of debris if you walk more than a minute or two in either direction from the entrance. The other irritating issue is that they charge $35 to use the facilities at the spa (steam room, sauna, Jacuzzi). Most other luxury properties let guests use these facilities free of charge.

That said, we would happily return. It is a great destination for a long weekend from anywhere on the east coast that has nonstop flights to San Juan. You can leave at a reasonable hour in the morning and be at the pool by mid-afternoon, then get in most of a day before going home. I recommend it highly.

Room Tip: Best to stay near the lobby/pool area (property is quite spread out).
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, New York, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

My new husband and I are staying here right now and it is just perfect for our honeymoon! It is truly a beautiful resort, elegance in nature. As I write this review on my private patio, I am dreading leaving. Every staff member says hello as they walk by. The room and the bathroom are amazing huge and luxurious. We received complementary champagne with our perfect dinner at fern and came back to a hand written note and chocolate covered strawberries from the general manager. We have booked a couples spa for tomorrow and hope to lay by the pool all day today.

It is about 35 mins form San Juan and 15 min from El Yunque.

Room Tip: All the rooms are surrounded by lush greenery.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, December 31, 2012
Dear Distinguished Guests,

Greetings from St. Regis Bahía Beach!

Congratulations on your recent nuptials! We are honored that you chose our timeless resort to begin your life’s journey together.

It fills us with great satisfaction that your Honeymoon was filled with romance and bliss, surrounded by our tropical paradise...

We hope to have the pleasure of welcoming you back, as many Newlyweds have, to celebrate your first anniversary!

Thank you for the gift of feedback.

Warmest Holiday Wishes,

Terry G. Bechtold
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 5, 2012

My husband and I stayed here from 11/29 - 12/2. We were on a babymoon for our 3rd child due in the spring. I read a lot of the review before we booked as well as after so that we were well prepared and set our expectations. The resort is secluded which is perfect if you want to get away for it all. We loved it. The service was top notch, everything and everyone from the check in process to our breakfast waiter was so attentive and polite it was like a dream. Since we knew that the resort was secluded and had only 2 restaurants we opted to rent a car. We were really happy with our decision. We went out to dinner 2 out of the 3 nights in Isla Verde and it was nice to be able to get away. It's really easy to get around and with highway 66 literally coming all the way down to the hotel area it was no more than 20 minutes from Isle Verde. One of the major complaints was the price and quality of food in the restaurants. I really didn't find the price that outrageous but maybe that"s because we are from the NYC area and are used to these types of prices. We had breakfast every morning at Fern, it was delicious, there a not a ton of option but enough of the 4 day stay. I can see how someone can get bored of the options. We did have dinner on our first night at Molasses. It was OK. The rooms are enormous and the bathroom deserves its own review. All in all we had a wonderful experience and would recommend it for anyone looking to have a romantic gateway for a few days.

Room Tip: You do not need to get an ocean view room because you can't relaly see the ocean since there are...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champaign, Illinois, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2012

I usually don't write reviews, but I enjoyed our stay at the St. Regis, and I hope that this review will help others in making their decision for a place to stay in Puerto Rico. My mom and I stayed at the St. Regis from 11/9-11/14.

We arrived late in the evening. The concierge was kind enough to give us directions from the airport to the hotel since we rented a car. The directions were easy to follow, and we arrived about 30 minutes after we arrived. The resort is gated with someone at the gate 24-hours a day, which made us feel more secure since the resort isn't close to a big city. The hotel staff was friendly, and they greeted us right away, even though it was 9PM. The concierge was friendly and helped us get checked in, made sure everything was to our specifications. They gave us rum and punch as we checked in. Given it was such a late hour, we didn't want to go out for dinner, so the concierge was kind enough to put in an order for dinner at Molasses before we got to our room, since the kitchen closed within the hour. The staff was quick and friendly as they showed us to our rooms. The room was beautiful, clean, and spacious. We got our dinner soon after we arrived.

The next day, we were able to see the grounds in the daylight. The resort is breathtaking. We had an ocean view, and as we stepped out onto the balcony, we could see the beach and ocean. To get to the beach, we just needed to cross the grassy manicured area onto the beach - less than a minute or two away.

The resort was beautiful. Most of the grounds were trees/foliage that you would see in the rainforest. The area was well-maintained by the garderners. The pool was huge, and they setup all the beach chairs for you. There were plenty of seats for everyone to loung around the pool. The pool faced the beach, so it was great if you wanted to go in between. The beach was private to the resort, so it was nice and quiet.

Everything around the resort was clean. The staff was always helpful and greeted us with respect. They were quick to help us with whatever we needed. I used the concierge a lot since we traveled off the property most days - they were helpful in giving directions and recommending us places to eat. A majority of the time, the staff was quick and prompt. There were a few times when we requested water that it took them longer or a few reminders to get what we wanted. On the whole, however, the staff was friendly and helpful.

We ate at the restaurant on site, and the food was ok. The staff was slow at times, and it seems like there were a lot of people there, but only one or two "head" people that were helping out everyone. The food was ok, but I would recommend going off resort for food - as it's cheaper and more indicative of Puerto Rican food.

We used the spa, and it was nice and clean. The staff was friendly, but it seemed like there was one person that was more in charge (more like a bureaucracy) and able to do more things, so at times, we would have to wait to talk to them about something. In general, however, the spa was delightful and the staff was friendly and eager to help us with whatever we needed. In fact, the spa staff called up promptly when they had a cancellation for a pedi so that my mom and I could do ours together. It definitely freed up our schedule, and we were grateful for the call.

There are a few downsides of the resort. They have resort fees for every night you stay, $60/day, so be prepared to add that in the price of your rate. The resort is also located about 30 minutes from San Juan and 30 minutes from Fajardo. There isn't a very big city close by, so if you wanted to drive anywhere to eat or shop, it would take about 30 minutes. The concierge is very helpful in recommending places to go. The last thing is that the grounds are quite large. There are wooden walk ways that connect all the buildings. The buildings aren't far, we cut across the beach/pool a lot, and it was about 5 minutes. The walkways aren't well-lit at night, so oftentimes we'd ask for the golf cart to take us back to our room. At times, it could take awhile to get a cart, depending how late it was, but they tried their best to be as fast as possible.

Room Tip: Second story ocean view.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Top Contributor
172 reviews 172 reviews
111 hotel reviews
Reviews in 94 cities Reviews in 94 cities
527 helpful votes 527 helpful votes
5 of 5 stars Reviewed November 23, 2012

Awesome, gorgeous, magnificent, GRAND, wonderful, exquisite, fantastic and finally.....simply beautiful. It truly doesn't get any better than this. From the time that your drive up to the portico at The Plantation House and the bellman opens your door you are pampered, respected and greeted at every twist and turn and you realize that you are about to experience the ultimate in elegance and sophistication.

Surrounded by a lush tropical rainforest, the grounds are beautifully landscaped and manicured so the setting truly allows you to relax and enjoy the views and the private beach at your own pace. The rooms are huge with a 42 inch flatscreen in the master bedroom as well as a TV embedded in the mirror in the bathroom so you don't miss a minute of your favorite shows or movie, no matter where you are in the suite, unless, of course, you're enjoying the rain shower and get soap in your eyes! And the beds are wonderful with some of the best silky soft Egyptian cotton linens I've ever slept on.

Didn't have an opportunity to eat at Ferns, but did dine at Molasses on Thanksgiving and although the food was good, it was cold by the time we were served. Since the property was 98% booked and the restaurant was packed, our waiter never had an opportunity to come back to our table to check on us, so we finally ate, in spite of the fact that the turkey, stuffing and gravy was cold. When he did come back, we told him that the food temperature wasn't acceptable and they did comp deserts and coffee as compensation. In spite of this minor snag, I'd have to admit that the meal was appetizing and we would recommend the restaurant highly.

Although not a reflection on the hotel, make sure you rent a car because the property is about 30 minutes from the airport and Old San Juan and I didn't see a taxi on the property the entire time I was there. In addition, as others have stated, the restaurants on the property have very limited selections, so you'll need some wheels to escape to some restaurants outside the resort. Do, however, take advantage of the complimentary coffee service in The Plantation House each morning. Although I've been to Puerto Rico several times and had heard that PR coffee had always been considered some of the finest in the world, I had never thought it was any big deal until I had the coffee at the St. Regis. In fact, I finally went to the Concierge and asked for the brand name and bought 6 pounds of it at the local grocery store to bring home.

The St. Regis is not a vacation, it's a DESTINATION. If you're trying to decide between the St. Regis and one of the other hotels/resorts on the island, in my opinion, it's a no-brainer. The St. Regis wins, hands down. Can't wait to go back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012 via mobile

Took my wife and 2 year old to spend a few days in this beautiful resort. The property is surrounded by the tropical florest, and the rooms are located throughout independent 2 story buildings connected by a wooden walkway.

The rooms are large and the bathroom is huge, but had to change rooms three times. If you are travelling with children and need to have stroller access, make sure to request a room with elevator access. The first floor room did not work for us as its balcony was not gated, meaning that our 2 year old could have ran out to the florest directly from our room. Therefore I recommend second level apartments with elevator access.

In terms of food selection, the property has three restaurants, and we have tried all of them. Restaurant Fern, was our first stop as we have been at several Jean-Georges restaurants before and we really enjoyed his style. The service was great but we expected more from our dining experience, for example the seasonings of the octopus were over powering and their breakfast menu selection was extremely limited and no other restaurant at the resort served breakfast.

The restaurant by the pool took a really long time to execute our order, and the food arrived cold. The menu for lunch contained more sandwiches, salads, pizzas and appetizers but it did not offer entrees with fish and/or meat.

The Molasses restaurant by the golf course, had an excellent service and the dinner menu offered a good selection. The seasoning, presentation, temperature and taste was good.

Overall, I recommend this resort in terms of leisure but if you are looking for a combined leisure and gastronomic vacation then recommend renting a car and driving to the city to explore other dinning options.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The St. Regis Bahia Beach Resort

Also Known As:
The St. Regis Bahia Beach Hotel
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande
Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Rio Grande
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bahia Beach Resort 5*
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more   less 
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