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“Beautiful Grounds...less than we paid for” 3 of 5 stars
Review of The St. Regis Bahia Beach Resort

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The St. Regis Bahia Beach Resort
5.0 of 5 Hotel   |   State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico   |  
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Ranked #1 of 4 hotels in Rio Grande
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
“Beautiful Grounds...less than we paid for”
3 of 5 stars Reviewed September 6, 2012

We stayed in July at this property. I decided to write the review now as we are planning our 2013 vacation and thought it would have been nice to read this before planning my trip here.
Entering the property, it is gorgeous. The entire grounds are well maintained. Checking in was a little confusing as there is not a traditional front desk. After standing around for several minutes, someone finally came and helped us…this was what we came to find as the big draw back. Service was not very good. Very friendly staff, but they did not seem to be trained or led well. The food was good, but the options were slim on property and no convenient places close by off property. There is a beautiful beach, but any wind kicks the sand up pretty good and there was wind every day. If you want to go just about anywhere, you need to get a ride in a golf cart. You call and ask for a ride and they are pretty good at getting you there fairly quickly. Determining what was open when was difficult as the information online did not match what was posted in the room, which did not match the actual hours and days of operation. The water sports were nice, but on an inland pond. The sailing was bad due to swirling wind and confined space. This could be a great property, but not under the current management. I tried to speak with the GM, but was told I would need to hunt him down. This kind of summed up the week. If you want something you are going to have to chase it down yourself. Happy to do it, but I expect to pay Sheraton rates, not St Regis rates. We enjoyed ourselves there, but came away feeling we had paid a great deal and missed out on a lot.

Room Tip: Do not get a ground floor room...no view and the bugs on the patio are terrible
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, October 1, 2012
Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach -

Thank you for taking the time to post your comments regarding your recent visit at our resort.

Allow us to preface with an apology for the various issues you encountered regarding service in general. Your thoughts are most concerning to us and have been thoroughly addressed with our staff in an effort to improve service in all areas where we may have fallen short. We welcome any further feedback and are available to speak with you at your earliest convenience.

We look forward to an opportunity to welcome you back in the near future to reverse your last impression and treat you the truly memorable St. Regis experience you deserve.

Thank you for the gift of feedback, and the opportunity to address your concerns.

Warmest regards,

Terry G. Bechtold
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • English first
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English first
Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2012

We had planned a trip to Puerto Rico with some good friends for our wedding anniversary - both are on the same day, July 18 -our 25th, their 20th. Originally, I had booked a reservation for the Ritz Carlton. Later that day, I stumbled across the St Regis when I was looking to see if there was a better place to stay. Glad I did - and cancelled the Ritz in a heart beat. My wife had no idea that i had booked this place - I had our 3 kids with us, and made sure that I booked them an extra, separate room. We had the Astor Suite, and kids had a deluxe room - both rooms were connected by a common foyer - perfect - The hotel is off the beaten path, and about 30 minutes outside San Juan - dont waste a day in San Juan - stay at the resort! our first night at the hotel, we arrived a bit late, and had dinner at Molasses - Excellent! We woke each morning and ate breakfast at Fern, overlooking the ocean, as we sat out on the porch - The service was excellent, and the food was perfect. Our Suite was stunning - I read several reviews where guest complained about the rooms being tired? I dont know how they arrived at that conclusion - The room was perfect, spacious, relaxing, and the most important part - I couldnt hear the kids in the next room - I have twin daughters age 15, and a son, age 9. They loved this place, and asked why we could stay at places like this from now on...... We spent our days at the pool, where we would catch the occasional iguana swimming in the pool - The pool area is huge, and was never crowded - if you want to get away in a little cove with your wife - no issues, and very romantic. We ventured out and took the nature tour around grounds - great way to see it all, and the girls running the tour were very informative - One other note, transportation around the resort is either on foot or by golf cart - we chose to walk - nothing was too far away, and the walks were very pleasant, especially at night- we did opt for the cart when heading to dinner at Molasses - only a short wait! no big deal - I will be back! If you are looking for the ultimate resort location away from the noise of the city, and surrounded by nature - nothing but beauty and peacefulness, you are wasting your time if you go anywhere else in Puerto Rico, and I would argue the Caribbean! I did ask for one special service when we arrived - our butler dropped rose pedals in the room from the bed to bathroom, and around the tub with candles(electric) lit - absolutely incredible! my wife's reaction was what I wanted and expected - totally surprised - This hotel does it right! Staff is exceptional..I had zero complaints! Exceptional!

Room Tip: Get the AAA rate - it makes it that much more worthwhile! And if you have the time to go to the Zip...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2012

This was an amazing resort, and the pictures online do not even do it justice. It is the middle of a nature preserve. There is so much included in the resort fee, including bikes, sailboats, and kayaks. It is on the most beautiful golf course. The food was spectacular. All the way from room service to all three restaurants. It was simply amazing. We also loved the poolside service and ate lunch at our pool chairs a lot. Pools were amazing; so relaxing. The rooms were clean, and the butler service was so helpful - everyone was so over the top friendly. We had everything we wanted at the resort. Rooms opened to gardens overlooking ocean - and were huge - two showers and deep tub. It's on a private beach so watching the sunset is nice and private. The resort is the reason we traveled to Puerto Rico, and it was well worth every penny. We would go back just to stay in this resort. St. Regis is the way to go; simply perfect. So incredibly relaxing - 4 days felt like two weeks! Beautiful beach and pools ... loved it!

Room Tip: Rooms near the plantation house is nice because it is close to the pool (and restaurants)! If yo...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 4, 2012

Just returned from a 2 night stay. The resort grounds are gorgeous with plenty of activities (bike ride through the grounds, golf, kayaks, paddle boards, fishing). The beach is nice but the water isn't very clear. The pool is huge but I did not see any of the complimentary popsicles and cold towels as mentioned on the website. We did enjoy the daily s'mores at 5:30pm.
Food: Seagrapes was a huge disappointment. Bar type food (burgers, sandwiches) were very mediocre. We ended up eating all our meals at Fern since the prices were comparable with Molasses and enjoyed all our meals there. The breakfast buffet looked a bit sad though so we ordered a la carte.
Our biggest complaint is with the hotel service. We arrived at 2pm on Saturday and our rooms were not ready until after 4pm. Our parents' room had an alarm going on all weekend in the foyer and the a/c was noisy and squeaky. Housekeeping was not to a high standard and when we requested extra lotion as this was not replaced daily, we had to ask twice and it still did not come. Only until we ran into a housekeeper on our way to dinner was this resolved. However, the managerial staff were at least responsive to our complaints, but I expected more from a resort such as the St Regis. Compared to our experiences at the Four Seasons, there is definitely room for improvement.
Had a nice massage at the spa though the masseuse had should cut her nails! We LOVED the huge bathroom with double showers and in-mirror TV though. That was probably the highlight of our stay....

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 2, 2012

About Reviewer: Gold Starwood member, Travel 4-8 times per year with family (kids age 7 & 11), High-end, luxury hotel preference. Travel dates: Aug. 24-Sep.1, 2012.

About Hotel: Superb grounds and facilities, clean, spacious rooms and bathrooms. Service is extraordinary - hotel worker noticed my son's shoes were not tied and actually took the time to tie them! This hotel is well suited for discerning hotel travellers (both couples and families with kids) seeking a secluded getaway with lots of on-site activities (nature trails, biking, kayaking, tennis, golf). It's not for you if you want to party like a rockstar, or want easy, daily access to Old San Juan (45 min. drive). Go to La Concha if you want to party.

Area Recommendations: Puerto Rico has a lot to offer for a Caribbean destination...not just a beach. Check out 4 must dos:
1. El Yunque rainforest (swim at La Mina Falls)
2. BioBay tour on Vieques Island. Stay at the W in Vieques for 1 night (also a starwood hotel). Biobay on Vieques is the brightest in the world and tour guide will drive you right to the kayaks (unlike other tours where you need to walk thru the mangroves at night). My kids loved it. There's one in Fajardo that is more convenient, but 3x the cost...you're better off exploring Vieques, better tour at lower cost, great beaches, and W starwood hotel.
3. Old San Juan. Stay at the Ritz for 1 night and see Old San Juan and the old forts. Dine at Marmalade or Aguaviva (dinner), or Parrot Club (lunch) in Old San Juan.
4. Flamenco beach on Coulebra Island (rated #2 beach in the world).

Kids had an awesome time. Can't wait to go back. If you have high standards, don't be fooled by other reviewers recommending the Waldorff. St. Regis is the best hotel in Puerto Rico, the only 5-star. I drove by the Waldorff Conquistador and checked out the grounds. You're better off at St. Regis and if you're a starwood member you won't mind spending a bit more money, and earning some rewards and complimentary upgrades in the process.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steamboat Springs, Colorado
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2012

From beginning to end, truly an experience. Staff was friendly and professional and the accommodation are second to none. Don't forget to bring your golf clubs, the course is one you will never forget.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2012 via mobile

The resort is beautiful and the beach setting is perfect. I regret not walking the trails of the resort nor taking in the boat house. Five days was not enough considering the lovely pool and beach sucked me in.
Yes, it is pricey. Plan accordingly if you have kids and are trying to stick to a budget. It was worth every cent to get first class treatment starting with Sergio at the guard gate, Edgar at the door, Brian at reception, and all the way to Rafael and Dilka at the pool. I loved my stay and cannot wait to return. I plan to try the spa and the trails my next trip out there.
The only draw back was the road out to the resort, but once you get to the gate, you are transported to bliss.
My girls loved it also and were nagging me already to return.
If you want to feel like the center of the world in paradise, this is it.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, responded to this review, August 24, 2012
Dear Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay at our resort.

If fills us with enormous satisfaction that your family had such an extraordinary vacation, and in every respect felt like royalty! This is the key part of our master plan - to design every detail for your absolute enjoyment. How wonderful that you indulged in our unique property, and how it captures the distinctive personality of Puerto Rico and its enchanted tropical setting.

We also appreciate your words of praise for our dedicated staff. Their sense of pride, and desire to serve our distinguished guests uncompromisingly, are what help make you feel so at home.

We hope to have the pleasure of welcoming you and your family back to Bahía Beach, in the near future.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis Bahia Beach Resort

Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Rio Grande
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bahia Beach Resort 5*
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more   less 
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Also Known As:
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande

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