We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel. Bathroom cleaned to 3 star level. Lost water...” 3 of 5 stars
Review of Wyndham Grand Rio Mar Beach Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Wyndham Grand Rio Mar Beach Resort & Spa to your Saves list
Wyndham Grand Rio Mar Beach Resort & Spa
4.0 of 5 Resort   |   6000 Rio Mar Boulevard, Rio Grande 00745, Puerto Rico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Plan Ahead & Save 15%
Ranked #3 of 5 Hotels in Rio Grande
Write a Review

5,111 reviews from our community

Traveler rating
    1,308
    1,837
    1,097
    581
    288
See reviews for
1,664
1,663
75
540
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (939)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fort Worth
1 review
3 of 5 stars Reviewed June 20, 2013

I realize Wyndham just purchased the hotel. At this time everything is mass confusion , too many rules and regs, no service, restaurants not open at 3 in the afternoon. 25.00 hamburgers seriously ? I could tell that the room we were in had a mold problem, black mold at the ceiling and wall and under the paint on the wall. My room was 5030. A simple cure is mold resistant paint or a spraying of the wall and ceiling with a bleach and water mixture. Improve on the service around the adult pool area ease up on security going around and harassing guest for having a drink in a plastic shaker bottle. Setup your service like trump's place down the road...Red Carpet service for everyone not just owners. Put a refrigerator / microwave combo in every room. I was given a fridge because I was an owner, really, come on. I love the architecture and the grounds just work on guest attention around the adult pool area no matter what time of day.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, July 17, 2013
Dear Mark,

Thank you for taking the time to detail your experience regarding your visit to our resort.
Allow us to preface with an apology for your disappointment, as this is certainly not
indicative of the sophisticated level of bespoke service that has become the Wyndham
trademark and legacy.

We do wish that we would have been able to reverse your impression prior to your
departure, and hope you will still return to Rio Mar. Rest assured, your generous feedback
is crucial for us to improve in these areas, and has been addressed with the appropriate
departments.

On a positive note, we are thrilled that you truly loved our architecture and grounds.

We would look forward to treating you to the uncompromising service which our
valued guests are accustomed to. Thank you for the gift of feedback and the opportunity
to address your concerns.

Warmest regards,
Danny Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TRUJILLO ALTO
1 review
5 of 5 stars Reviewed June 20, 2013

We didn't had to go out for breakfast, lunch or dinner. Marbella, Shimas and Palios was a great experience. Very nice pool areas. Rooms decorations need to be updated. Good cleaning and excellent service from all the staff during all our stay. Friday, Saturday and Sunday very nice piano latin music for dancing in the lobby. We will definitely return.

Room Tip: West wing rooms are closer to the pool area.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamEXEC, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, June 21, 2013
Saludos!

Thank you for taking the time to post your thoughts regarding your recent visit to our property.

We are very pleased that you enjoyed your time spent with us and took advantage of our beautiful pools and beach as well as the sumptuous cuisine at our restaurants which only served to enhance a wonderful Father’s Day get away!

We very much value your feedback and look forward to the pleasure of welcoming you back soon.

Warmest regards,
Danny Williams, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Wyndham Grand Rio Mar Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wyndham Grand Rio Mar Beach Resort & Spa

Address: 6000 Rio Mar Boulevard, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Rio Grande
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Rio Mar Beach Resort & Spa 4*
Number of rooms: 600
Official Description (provided by the hotel):
Nestled between the Atlantic Ocean and the Caribbean National Forest, The Westin Rio Mar Beach Golf Resort & Spa in Puerto Rico presents the ultimate Caribbean resort experience! This luxurious resort is secluded on a 500-acre estate framed by lush green mountains and a mile of palm-lined beach. From the moment you arrive, you are reminded that The Westin Rio Mar Beach sets the world's standards for hospitality service. Richly appointed tropical luxury makes each guest room a welcome, private haven. Spectacular views of the sapphire blue Atlantic or the majestic El Yunque, the Caribbean National Forest, complement the island-styled décor in our 600 guest rooms and suites, all featuring Westin’s renowned Heavenly Beds® and Heavenly Baths®. Rich, natural woods, Italian tile, plush fabrics and preferred amenities surround each guest with privileged comfort. A beachfront paradise for recreation, the resort offers an array of pleasures from championship golf and extensive watersports to night-time excitement at the Rio Mar Casino. Amenities include two beachfront pools, two world-class golf courses, the exclusive Mandara Spa with fitness center, 11 Har-Tru tennis courts, water sports center, scuba diving, bicycling and a variety of specialty shops and boutiques. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Amex, Wyndham, Orbitz, getaroom.com and Priceline so you can book your Wyndham Grand Rio Mar Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Wyndham Rio Grande
Rio Del Mar Puerto Rico
Rio Grande Wyndham
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Wyndham El Yunque National Forest
El Yunque National Forest Wyndham
Wyndham Grand Rio Mar Beach Resort & Spa Puerto Rico/Rio Grande

Owners: What's your side of the story?

If you own or manage Wyndham Grand Rio Mar Beach Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.