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“Great” 5 of 5 stars
Review of Holiday Inn Resort Grand Cayman

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Holiday Inn Resort Grand Cayman
3.0 of 5 Resort   |   278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)   |  
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Ranked #3 of 3 Hotels in West Bay
Liverpool, United Kingdom
1 review
“Great”
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for two weeks to visit family who live here it is not located on seven Mile beach but they do have a shuttle bus that runs every hour .we can not fault the hotel the staff are fab and friendly they couldn't do enough for us .its clean lovely views great staff well done to all at holiday inn grand Cayman

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    67
    61
    34
    17
    13
See reviews for
33
75
16
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 4 days ago NEW

We booked this room on Expedia and normally when we pay on Expedia, the charges include everything. We were blown away to have to pay an "Energy Surcharge" of almost $25 for two days as wel as a "Resort Service Charge" of over $49 for two days. All in all we paid $625.08 to stay at this hotel for two nights and it was not worth it in the least. We found the beach at the resort to be lacking and there really wasn't anything special about this hotel at all. The beaches on the east side of the island are much nicer and more swim friendly. Granted Crand Cayman is pricey but there are much nicer hotels on Governer's Beach that offer more restaurants and attractions within walking distance unlike this hotel which is out on it's own. I would not reccommend this hotel nor would I stay here ever again.

  • Stayed February 2015, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago NEW

Stayed in a suite with a nice view of the golf course and water. Room was comfortable and very spacious. All the staff were very helpful and friendly. Housekeeping did a decent job, but did forget to replenish the towels on the first night. One thing about the hotel that was a little annoying but tolerable was the long drive in and out of the resort.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Great staff in Hotel and restaurant brutal internet If your there for vacation its a nice spot and clean if your there on work you might want to find another place with better internet. Thank god staff was good

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review, 1 week ago
Dear Mr. Fred C,

We are delighted to hear that you enjoyed your stay at our hotel.

In regards to the internet there was a minor problem and we are happy to report that the internet has been upgraded and is now up and running.

We look forward to welcoming you back to The Holiday Inn Grand Cayman
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Lee's Summit, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved our stay here. There was always room at the pool and we loved the pool bar. The restaurant food is good but the service is a little slow. The hotel is not on 7 mile beach, please do not believe anyone who says this. I would recommend a rental car, which we always get when we go to Cayman. We love the botanical gardens and they are on the East End, which is about a 30 minute drive. The hotel is about a mile and a half from 7 mile beach closer if you walk but again I would recommend driving. The wifi service was down one day due to the internet service provider being down.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review, 2 weeks ago
We are so happy to hear that you enjoyed you vacation while staying with us.

We understand that you could have chosen a number of places to spend your vacation we are stayed chose us.

We always strive to make our guest feel at home and relaxed and your reviews are much appreciated.

We look forward to welcoming you back to The Holiday Inn Resort Grand Cayman very soon.
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Abu Dhabi, United Arab Emirates
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the holiday inn on business for 6 nights and while it is not on the seven mile beach strip it was worth it for a considerably cheaper price (2 and a half times cheaper than the ritz carlton!) and what was a much bigger room. I had a kitchenette and living room area. It could easily cope with a family with two and at a push three kids.
There was a shuttle bus that runs all the way to George Town which is complimentary which meant there wasn't too much of a hassle in getting to and from the beach
The hotel itself is very quiet. So if you want top party it is definitely not for you but if you want calm to relax by the pool without being bothered this is it.
If you want to scuba dive the dive operation from there(divers down) is also very good. You either get the
Must say, if you are coming back from the beach or somewhere else be wary of the taxi drivers. A considerable number look to rip you off as there are no metres. So ask the rate before you get in.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review, 2 weeks ago
Thank you for your review. We are delighted that you enjoyed your vacation.


We look forward to welcoming you back to Grand Cayman and The Holiday Inn Resort Grand Cayman in the near futures.
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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Every negative review about this hotel is 100% acurate.

Restaurant staff=incompetent, restaurant food=nauseating, property=living nightmare.

Best advice I can give you is do not stay here, do not stay here, do not stay here and do not stay here.

  • Stayed April 2015, traveled solo
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review, 3 weeks ago
AH Mike,
Thank you for your recent review of the Holiday Inn Resort. I am so sorry to hear that the level of service during your stay with us was less than stellar. We strive to provide the most comfortable accommodations and overall best guest experience possible; however, your feedback has helped us to identify areas of opportunity. I've taken note of each of your concerns and will certainly address them with the appropriate departments to ensure the necessary actions are taken.
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Additional Information about Holiday Inn Resort Grand Cayman

Address: 278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in West Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Grand Cayman 3*
Number of rooms: 174
Official Description (provided by the hotel):
Located on the northern coast of The Grand Cayman Island, The Grand Caymanian Resort takes any ordinary vacation and will transform your trip into the ultimate restful, romantic, and fun getaway. Just off the beaten path in Crystal Harbour overlooking the beautiful North Sound, our resort provides quiet tranquility for those seeking relaxation. Lay out by the pool, or take a leisurely swim in the stunning, crystal clear ocean. Our property also features amenities for those looking for a bit of fun. Rent from our on-site Jetski rentals, or grab some bikes and explore the Island at a slower place with the entire family. Guests can choose from modern rooms and suites, featuring balconies and gorgeous views of our beautiful island. The sun rises directly over the center of the resort each morning, so catch the sunrise, and then catch up on sleep later with a little poolside nap. With a private, secluded location, rentals for fun in the sun, and close proximity to Seven Mile Beach, our Grand Caymanian Resort is the perfect vacation spot for families, honeymooners, and local staycations. We look forward to welcoming you with our warmest hospitality soon. ... more   less 
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Also Known As:
The Grand Caymanian Hotel Grand Cayman
Grand Caymanian Hotel
Grand Caymanian Resort
Hotel Grand Caymanian
Holiday Inn Resort Grand Cayman Cayman Islands

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