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“Average at Best” 3 of 5 stars
Review of Holiday Inn Resort Grand Cayman

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Holiday Inn Resort Grand Cayman
3.0 of 5 Resort   |   278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)   |  
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Ranked #3 of 3 Hotels in West Bay
Roswell, GA
Level Contributor
135 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Average at Best”
3 of 5 stars Reviewed June 16, 2013

This place is indeed "off the beaten path", which is fine if you do not plan to leave the property much, if at all. The property was officially re-flagged mid-week during our stay, and I have to give them credit for the sprucing up I saw going on around the property the last 2 or 3 days. This place is neither "Grand" nor would I call it a "resort", really. We booked here on a time share exchange and regretted not choosing the Morritt's Tortuga Club on the East End.
To their credit the staff at this property was very friendly and most helpful, and overall, the place was very clean. We did stay in a room with a view of the water and pool area. We were trying to figure out if the sand that constituted the landscaping was there on purpose or if there was grass there originally and during Hurricane Ivan it got over-washed with sand and they decided not to re-plant? Our room was spacious and clean, however, the washing machine would only function on the Rinse cycle, the dryer could only dry two towels at a time and that took nearly 2 hours to accomplish. (we brought our own beach towels, as we were there to spend the week snorkeling) They do have beach towels available at the pool, however, and I did opt to use them the final day of our stay to avoid the pain of trying to dry ours in preparation for packing. We did call and report the washing machine and dryer, and the washing machine was fixed, but the dryer never improved. Also, I discovered just as we were leaving that the dishwasher was broken and did not function either. (I hand washed the two bowls we used for breakfast each morning, and we picked up food and ate in the room only a couple of times, so, running it was not a necessity until we were ready to leave, only to discover it didn't function)
Please know that there is no beach at this place, nor is there any snorkeling. We spent hours driving each day to various spots on the island in pursuit of places to snorkel. We ate one meal at the onsite restaurant, upon arrival and the food was good. I had the pan fried Snapper and Gary had a burger. The Service was friendly and on "island time", but, heck, what are you there for anyway??!!!!!!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Grand Cayman, responded to this review, July 3, 2013
Dear carybenn53,

Thank you for staying with us and providing us with your valuable feedback. I'm glad to hear you found our front desk staff agent to be friendly and helpful. We are hospitality professionals who pride ourselves on delivering superior service and are happy doing so. I would also like to apologize for the dissatisfaction you had experienced. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Janice A
Case Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Holiday Inn Resort Grand Cayman

Address: 278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > West Bay
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in West Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Grand Cayman 3*
Number of rooms: 117
Official Description (provided by the hotel):
Located on the northern coast of The Grand Cayman Island, The Grand Caymanian Resort takes any ordinary vacation and will transform your trip into the ultimate restful, romantic, and fun getaway. Just off the beaten path in Crystal Harbour overlooking the beautiful North Sound, our resort provides quiet tranquility for those seeking relaxation. Lay out by the pool, or take a leisurely swim in the stunning, crystal clear ocean. Our property also features amenities for those looking for a bit of fun. Rent from our on-site Jetski rentals, or grab some bikes and explore the Island at a slower place with the entire family. Guests can choose from modern rooms and suites, featuring balconies and gorgeous views of our beautiful island. The sun rises directly over the center of the resort each morning, so catch the sunrise, and then catch up on sleep later with a little poolside nap. With a private, secluded location, rentals for fun in the sun, and close proximity to Seven Mile Beach, our Grand Caymanian Resort is the perfect vacation spot for families, honeymooners, and local staycations. We look forward to welcoming you with our warmest hospitality soon. ... more   less 
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Also Known As:
The Grand Caymanian Hotel Grand Cayman
Grand Caymanian Hotel
Grand Caymanian Resort
Hotel Grand Caymanian
Holiday Inn Resort Grand Cayman Cayman Islands

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