I recently stayed at Coconut Bay condo's unit #119. Note that this is the only unit that is not managed by the onsite manager, Duncan. When we arrived on a Sunday at about 5:30 PM, the condo was locked and there was a note for us to go somewhere else as the water wasn't on in the unit. The other place was 1/2 the size and right on the busy West Bay Road where all we could hear was traffic. We were told Monday was a holiday as well so the water wouldn't be on until Tuesday. When I spoke to the manager on the phone she insisted that this was an upgrade because it was on 7 mile beach. I told her if I had wanted to stay on 7 mile beach I would have booked a place there and we were there to dive, not sit on the beach. She also said she sent me an email and we didn’t answer. Uh, well we were on our way! We chose this place based on the Trip Advisor reviews and the fact that we could dive right off the property and my daughter could take here dive lessons just a few steps away at Sundivers. Now I would have to drive her back and forth and wouldn’t be able to dive myself while she was doing her lessons. I had a problem with Sundivers as well and would not recommend them.
She told us to go ahead and base ourselves at the Coconut Bay place if we wanted to. We moved in on Monday night with the promise that the water would be on Tuesday morning. By about 1:00 PM on Tuesday still no water. A woman cleaning the place next door came over and invited herself in and told us that the water company showed up at 9:00 Am but we failed to open the door and they decided not to turn it on because we left something running. I was up cooking breakfast at 9:00 AM and didn’t know I was suppose to “make sure I was there to let them in”. She proceeded to gossip about both the owner and property manager until I had to walk out and leave her there. Turns out she is the sister-in-law of the person who rented us the place. I guess she felt this made it ok just to walk in and not leave when I told her I had to leave. I left my son at the condo while I took my daughter to her dive lessons so that “someone would be there to let the water company in”. I found out that the water was off because the owner didn’t pay the bill. This is inexcusable when vacationers are renting a place for a limited time and spending thousands of dollars to be there!
The condo was poorly maintained. The beds are horrible and there were missing screens on the windows. There were other broken items as well or things that just fell apart when we tried to use them. There were dead flies everywhere inside the place. These should have been cleaned up prior to our arrival. The manager never bothered to stop by to make sure everything was ok. She sent me an email expecting that I would just be picking up emails.
To top it all off, the manager sent me an email after we returned home telling me she had refunded my deposit and would not charge me for “all of the broken things”. I was incensed as we didn’t break anything! Clearly this is how the owner pays for maintenance. Also a good way to avoid offering any credits when vacationers have such a bad experience.
I DO NOT recommend renting this unit. Between the condo rental, our experience at Sundivers and the dive master we hired I doubt I would return to the Cayman Islands.
It’s too bad our experience was so bad. The location is nice and the layout of the place was nice. It would have been much better to rent one of the other places from Duncan as the maintenance looked to be a lot better and we could have just walked over and asked him for any help. One note that the Jacuzzi is not heated, which was disappointing and the little beach was swarming with bees.
- Official Description (provided by the hotel):
- Coconut bay is a luxury ocean front development nestled around two large pools amid lush tropical landscaping.All houses have high class furnishings and a private patio area.We have the best shore diving and snorkeling on the island right out of the front of the complex and we have an onsite dive operation.All houses have gas fired barbeques and twin zone a/c.Discounts available to residents with budget rental cars and stingraywatersports for diving/boat trips and snorkeling and fishing.Kayaks and paddleboards available for rent ... more less
- Also Known As:
- Coconut Bay Condo Hotel West Bay
- Coconut Bay Condo Grand Cayman, Cayman Islands