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“A gem in the Grenadine crown” 4 of 5 stars
Review of Palm Island Resort & Spa

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Palm Island Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Palm Island | St. Vincent & The Grenadines, Union Island   |  
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Ranked #1 of 5 Hotels in Union Island
Worcester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A gem in the Grenadine crown”
4 of 5 stars Reviewed May 14, 2013

Previous, more recent reviews, are informative and give plenty of detail about his lovely resort.
We love smaller hotels and the 40 or so rooms ensure you miss the mass tourism market. The rooms are well spaced out and the beach front room suited us perfectly - spacious, comfortable bed and fantastic views. We appreciate good, varied food and drink. The variety and quality were very good - amongst the best we have had in the Caribbean.
The staff are amazing - everyone greeted you with a smile and were prepared to talk to you - we love engaging with local people. Horace, the general manager, greets you on arrival and engages with guests everyday. Our housekeeper, Margaret, was lovely - such a warm smile and always left our room spotless. Particular mention of Grafton in the dining area - another friendly, helpful guy. Thanks to you all for being so nice and genuine. Loved the Iguanas visiting at lunch time and the water pistols skilfully handled by the staff to stop the birds becoming a pest. Incidentally plenty of birdlife to watch.
Our fellow guests were of a varied age range and mainly British, American or Canadian. A pleasant ambience prevailed at pre-dinner drinks around the bar. Entertainment was occasional, low key and enjoyable. The spontaneous "Palm Island's got Talent" show deserves special mention - it was in response to the disappointment of the cancelled full moon party on Union Island the night before - well done to all who participated.
Adequate sporting and recreational facilities, swimming, walking and cycling sorted the more physical moments - but a relaxing read on the wonderful beach was our favourite. Oh - with the exception of the trip to the Tobago Cays with Captain Yannis - great crew - and the most wonderful opportunity to swim with Turtles. Stunning.
Although the journey via Barbados was a little lengthy transiting was no problem thanks to the island's representative who greets you before the arrival hall and ensures you are fully informed. Part of the fun of the holiday.
The Grenadines are a wonderful part of the Caribbean and Palm Island is a very special resort. Do go - we would certainly return.
Finally - thanks to Cedric for his help - my wife and I are really grateful.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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868 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
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English first
Grenada
1 review
4 of 5 stars Reviewed May 12, 2013

I booked dinner for 10 guests who were chartering with us from Grenada and they had a wonderful time at Palm Island Restaurant. When I made contact they followed up by email informing me what was available, it was a BBQ night so that worked out really well for our crowd of young Trinidadians... upon arrival they were made to feel especially welcome and the evening was a great success. I can highly recommend this island resort restaurant in the Grenadines..

Stayed May 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wolverhampton
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 9, 2013

We have just returned from a wonderful 10 day stay at palm island resort.
After reading the reviews our expectations were high and all we can say is that it exceeded our expectations on all fronts.
From the miniute we got off the boat to be greeted by the horace and some of his team with a welcome cocktail till the minute we left 10 days later with horace waving us off everything was perfect.
We stayed in a plantation suite number 20 the room was huge with two double bed and double walk in showers with a seating area which had a lovely view of the beach. The room was spotless and had every amenity for a very comfortable stay.
We always found the food to be good quality and well cooked and always found something to our taste, the bbq with the fresh lobster was wonderful. We also did the meal at the heart which was lovely and had great service from kendol.
We spent the days walking, riding bikes, reading snorkelling and just having a real good chill.
We also had a picnic lunch on the beach which was the best day of our holiday to lie in a hammock on a deserted beach with fab food and drink and not see a soul all afternoon - paradise !
We spent the early evening in the sunset bar watching the sunset with barman luke who is a lovely lad.
Our evenings were spent sitting round the bar being entertained by kenneth and kendol and just generally socialising with some lovely people.

Would highly recommend the yannis catamaran trip to the tobago keys there were only 6 people on the trip it was like a private charter. The colours in the cays are stunning.
We do not normally go to the same place twice but would go back to palm island without any hesitation.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, Scotland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 7, 2013

Flew to Barbados aboard a British Airways aircraft. Their usual high standard made this a thoroughly enjoyable flight. We were met at Barbados by a very efficient rep who guided as through transit and on to the SVG flight to Union island. This flight helps to make a visit to Palm Island an adventure and just that little bit more exotic. The approach to Union Island airport is spectacular in a small turbo-prop. Nothing to be alarmed about just good safe fun with a wee bit of nostalgia as to how flying used to be.
Again the arrangements, golf buggy to the boat, a short boat trip to Palm Island and the welcome by the management team on the jetty was smooth and frankly quite impressive. Top marks. It made you feel that little bit of a celebrity arriving on your private island but not at Richard Branson's Necker Island prices!
One piece of advice worth mentioning. If you have a long flight to Barbados from the UK, Canada or the States, and have a reasonable journey in advance of your embarkation to Barbados, I would consider starting your journey the day before. The days travel to Union island is long and there is no point spoiling your arrival by being too frazzled!
First impressions were good. Palm Island looked organised but very relaxed. No need to check in till the following day. No pressure to sign here, no credit card please? We were quickly shown to our rooms with the minimum of fuss.
A slight problem for us. In the interest of fairness I would stress our issue may not bother the vast majority of guests. Our room had two double beds. We had expected a king sized bed. Due to a severe back problem I am a very restless sleeper.Two options, a romantic holiday for two in separate double beds or a restless nights sleep for not just one of us but both! We did raise the issue with reception the following day. They did listen and promised to look in to a change of room. Whether this was really considered seriously or just seen as two unreasonable, wingeing guests; the jury is out on that one. On a return visit to reception for a decison we were told a room change was not possible. Hard to accept when you are staying for a twelve night period!
Many other reviews have mentioned the attentiveness of Horace and his management team. To their great credit they were always there on a daily basis asking their guests if everything was to their satisfaction. At lunch the day after our arrival we were asked if we had any concerns. We said our piece and this was dealt with by way of compromise with the promise of a room shift after three nights. Our new room ticked all the boxes and we were happy with the thought of nights to come of quality sleep for both of us!
Palm Island is beautiful. Being so small the vistas change depending on which corner you visit. The view to Union Island is spectacular but so are the views to Mayreax, Carricacou, the Caribbean and the Atlantic Seas. It is worth exploring either by foot or by using the hotels free bikes. In fact we even came across the following attractions scattered around the island, Big Ben, the Leaning Tower of Pisa, the Taj Mahal and not to feel left out, the Loch Ness Monster, thanks to Cornwalls resident Banksy!!! A visit to Union Island courtesy of the hotel boat service is worth at least a morning or an afternoon of your time.
The bar culture on Palm Island suited our tastes. Not rowdy or boozey, just good fun with excellent talented bar staff and a varied mix of guests from different countries. We met lots of very nice, interesting and friendly people without at any time feeling crowded or pressured to socialise. Both restaurants offered consistently good food, freshly cooked to order with sensible rather than Mr Blobby sized portions. Service was laid back as is the custom in this beautiful part of the world and was always served with a smile. Similarly the house keeping was of a high standard with the room kept spotslessly clean.
Swimming is safe, particularly in front of the hotel. There is a slight shelf on the beach so a little care and exertion may be required to enter or leave the water. Further round the island and on the more remote beaches common sense should prevail. We did not use the hotel pool in common with many of the other guests. Not surprising with such beautiful beaches and the sea close by. The island felt safe and secure at all times. Electric power is two pin so if required UK guests should take an adapter.
We took the sailing boat trip to Tobago Cays. The trip was very leisurely and enjoyable with just the right amount of time spent at each stop. Swimming with the turtles was lovely and if you have not done such a thing before highly recommended. In full sail the only thing missing for me was Keira Knightley or some bloke called Johnny Dep for my wife.
Undoubtedly one of the highlights of our stay was a sunset cruise aboard Pink Lady. We were very kindly treated to this by two of our fellow guests. The six passengers sailed further than we expected, over to Carriacou in fact. Being wooden and heavier in the water the Pink Lady in full sail made this a thoroughly enjoyable experience. This was greatly assisted by the company and our two attentive, professional yet unobtrusive crew. The home run to Palm Island saw a spectacular sunset. Memories to be treasured.
In summary. We had a lovely holiday. Palm Island is special. Rustic,laid back, yet the attention to detail very much in evidence. Ideal for a total chill, not perfect but what place is? The location is spectacular, the staff friendly and caring. Horace and his wonderful team have their finger on the pulse. Would we go back? Yes, without a doubt.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatham, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 4, 2013

We had a fantastic holiday on Palm Island and will return.
From the moment we stepped on the dock and was welcomed by the staff with a cool drink everything that followed was just what we wanted from our holiday. The island is beautiful, peaceful, great food and drink, boat trips available and you can do as much or as little as you want.
The beaches and sea are beautiful, the rooms are clean, comfortable and well equipped and the ground are maintained and cleaned to a high standard.
The Management and the staff are helpful and freindly and always there if needed.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A nest
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 1, 2013

So here you go again, you are now reading review number 497 and will already have established that aside from the few who will probably complain about everything anyway, Palm Beach Resort has a glowing approval rating. You have read about the fabulous white beaches, endless sunshine, the friendliest staff so no point repeating it all again.

We stayed in a Seagrape Suite (48) for thirteen nights and it was just about perfect, spotlessly clean, loads of fresh towels and a huge super comfortable bed. Aircon kept the room cold and despite being near the staff dock it was perfectly quiet and private. We celebrated our 40th wedding anniversary at the heart and enjoyed our meal on the beach enormously, Rachael our waitress was first class and thanks go to the Management for the champagne!

So to the debated elements of Palm Island....the food first. If you think the PORTIONS are not big enough then just ask for more, as simple as that, eat everything on the menu if you want or have a second helping of that delicious pud, ask and ye shall receive. So that answers that one. QUALITY, yes it varied, never bad though and mostly very good to superb with a veggy option always available. Again though if there was nothing you liked, the chef would rustle something up that you did. SERVICE, isn't this a vacation resort, so what is the rush, a bit 'sketchy' in places but always with a smile, you want fast food go to a McChicken drive thru...

No, there are no folies bergere dancers, fire eaters or lion tamers in the evenings, there is a bar sometimes with a little light entertainment and just a great place to chat and meet people of a like mind, if you want showtime go elsewhere.

The Island is simple, beautifully simple, if you seek shopping, guided tours of the Taj Mahal then you will not find it here. If you want perfect seclusion, privacy and a corner of a stunning Island all to yourself then you will.

Finally a word about Horace the Manager, actually there may be more than one of him because he is everywhere, always on hand to help and chat with the guests, the perfect host. Impressive too, every member of staff will say hello, smile and greet you, security is first class and maintenance excellent.

So why haven't you booked yet, just go ahead and do it you will not be disappointed....!

Room Tip: There are no bad rooms but seagrape suite ( near staff dock) amazing.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 1, 2013

This place is beautiful. Rugged and down-to-earth. Many people before me have gushed about their experience. Rather than getting all mushy, I’ll highlight “important things to know”.

Travel:
- The trip to Palm Island is an adventure. You will be gross and tired and harried when you arrive. But you will be greeted with smiles and one of Kendol’s cocktails.

Accommodations:
- When you arrive at your room, you might notice a time-machine effect. The rooms are dated and worn, but they are also comfortable and spacious.
- The rooms are dark. So dark it is nearly impossible to put on makeup. Which, in turn, makes it easy to give up wearing any.
- We had some issues with mosquitos sneaking under the door and eating me alive… which I thought was a “tropical thing”. We finally asked the staff about this a few days before we left and they promptly sprayed the room, added a thicker rubber seal to the door to close the gap, and hung a mosquito net. Ask and you shall receive.

Dining:
- Both restaurants are open-air. You’ll share breakfast at the Royal Palm with greedy birds and the occasional iguana. You’ll wiggle your toes in the sand as you eat lunch at the Sunset Grill.
- Portions are correct. That is to say smaller than the average American plate. If you’re still hungry, ask for more. We each ordered an appetizer and main dish at lunch and two appetizers at dinner (they are “small bite” plates).
- This is the Caribbean. Try the catch of the day, every day.
- Please do not order the pizza, pasta, burgers, or chicken wings. I promise you it is NOT like they make at home, you WILL be disappointed, and you will come back saying the food here is “hit or miss”.
- Twice a week they offer a buffet dinner. Saturday is Caribbean night (rum tasting with Margaret!) and Wednesday is a manager’s party with a beach BBQ. If you don’t like the idea of a buffet, you can make reservations to eat dinner at the Sunset Grill those evenings… but if you like amazing, smoky grilled lobster you will come to the BBQ and you will ask for seconds.

Drinks:
- There is very limited beach and poolside service. You will probably have to get up to get your daiquiri.
- You will not easily find bottled water on the island. Drink tap water (it’s safe), club soda, or rum.
- If you want something indulgent, ask Alex for a Blizzard. It’s an epic alcoholic milkshake.
- Go to the bar. Ask for a rum punch. Repeat. Warning: It’s a creeper…

Activities:
- If you want to snorkel, kayak, sail the Hobie-Cats, walk, explore, go tide-pool-hoping, picnic, play Island Golf, bike around, play pool, visit the library, get a massage, etc… you can. If you just want to just lay on the beach, you can do that too.
- This is a place to get away from it all—literally. There are no phones or TVs in the room, and the wireless internet is only available in the open-air reception area.
- There is no disco night, no casino night, and no Elvis impersonator. Some nights at dinner you’ll listen to the live steel drum band and other nights you’ll hear random tunes over the speakers.
- Take the Pink Lady to the Tobago Cays. Yes it’s a choppy ride and the boat has seen its share of days in the sun. But Silaz and Richie take great care of you, cook a mean beach BBQ, and don’t skimp on the rum punch.
- However you decide to get to the Cays… GO. This isn’t a theme park excursion… when they say “swim with turtles”, they mean SWIM WITH TURTLES.

Guests:
- We are 30-year-old newlyweds and might have been the youngest people at the resort. This is not a party scene, but it is also the first trip we’ve been on where we’ve actually met and befriended other resort guests.
- You will walk around the island for hours and not see anyone.

“Habitat”:
- Pictures do not do this island justice. You will repeatedly stop and stare, open-mouthed at the expansive views of the ocean. You will meet fun creatures and wildlife (Bananaquits!). And you will undoubtedly start naming the iguanas.

Service:
- From the moment you step off the boat until the moment you step back on, you will be taken care of by smiling resort staff—people you’ll know and love by the end of your stay and miss after you’re gone.
- In addition to the people already mentioned, special thanks to: Kevin, Nia, Modica, Shanique, Olive, Rachel, Kenneth, Kineon, and Sherlene.

General Tips:
- If you burn easily, bring a gallon of SPF 50 (we used up 4 full-size bottles in a week). The sun is hot here.
- Buy a citronella mosquito bracelet at the gift shop. They’re $2 and worth every penny.
- Put a bright, easy to identify luggage tag on your checked baggage. Your bags transfer from your main airline to the inter-island carrier, but you have to verbally explain what they look like. “Black rolling suitcase” will not get you far.
- Bring a backpack and shoes you can comfortably wear walking in sand, wet or dry.
- Don’t over-pack. Ladies, I’m talking to you. Beyond flip flops and bathing suits, you need very little. Think breezy cotton tops, a pair of shorts, some dresses that go from beach to bar, one pair of cute flat sandals, and a pair of jeans for the trip home.
- The staff will of course accept tips in various currencies, but gratuity is included in your resort fees.
- Consider a deck of waterproof playing cards (or for some flash-back fun, Uno H2O). Play by the pool, at the beach, or at the bar while drinking a Mai Tai.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestAmbassador01, Guest Relations Manager at Palm Island Resort & Spa, responded to this review, May 3, 2013
Dear JGAdjali,

Thank you for your comments on your recent stay with us at Palm Island. We are thrilled that you had such a wonderful vacation. We greatly appreciate your taking the time to provide such specific feedback. Our staff and team take great pride in delivering outstanding service to our guests and knowing that we did just that is extremely gratifying.

Cannot wait to welcome you back as you become part of the Palm Island family!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Island Resort & Spa

Address: Palm Island | St. Vincent & The Grenadines, Union Island
Phone Number:
Location: Caribbean > St. Vincent and the Grenadines > Union Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Union Island
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Palm Island Resort & Spa 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
Palm Island Resort & Spa is a spectacular 135-acre private island resort in the heart of the Grenadines. All-Inclusive. Perfect for couples, honeymooners, and weddings. Incredible white sand beaches surrounded by brilliant turquoise waters. This dreamy, romantic resort offers a true escape from everyday life. Freshwater swimming pool with waterfall, relaxing spa offering massage and beauty treatments, wide array of water sports, Scuba diving, beachfront dining, and so much more! ... more   less 
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Also Known As:
Palm Island Hotel St. Vincent And The Grenadines
Palm Island Grenadines
Palm Island Resort & Spa St. Vincent And The Grenadines/Union Island

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