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beware of dealing with fantasea and queen travel

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sydney
posts: 5
reviews: 2
beware of dealing with fantasea and queen travel

just returned from trip.we booked thru travel agent in sydney who use the above 2 companies as agents in hanoi.we were confirmed to stay in hotel in cat ba. we arrived in cat ba and the guide tried to insist that we stay in the hotel owned by fantasea &queen travel.we protested to no avail and paid for anight in the hotel that was confirmed by our sydney agent ,who are now looking at the goings on of the above companies'would not recommend using fantasea cruises for halong bay boats are well below expectations meals are basic at the best.plenty of other cruise companies available.

Lund, Sweden
posts: 7
reviews: 6
11. Re: beware of dealing with fantasea and queen travel

STAY AWAY FROM THIS HOTEL AND THEIR BOAT CRUISES!

THE HOTEL:

Stayed at FantaSea Hotel 1 night as part of my Ha Long Bay 3-day boat cruise (FantaSea Adventures). Decent looking rooms, but look carefully and you will see a lot of cheap alternatives to what you will usually find in a hotel in this price range, this hotel is heavily overpriced. Room was full of mosquitos, but worse was for example the bathroom where the shower was hanging from the wall only on a wire (all screws and attachments were gone). Worst of all was the staff and especially the manager who was very unfriendly from the very start of the check-in and through the entire stay. He tried to charge me and several other people of the tour for more drinks that we had actually drunk in the restaurant! 800,000 dong was stolen from two girls' (part of the 3day tour) room during lunch (they had withdrawn the money immediately before lunch and was gone directly after lunch when they came back up into the room. When they asked for police the manager laughed at them and told them they could call them and then pay for them to come and then prove to them that the hotel had stolen the money (how would that be possible?). Asked for some more food during lunch and dinner and was told there was no more food/meat to be had so they cooked me some egg. 5 minutes later all staff had enormous servings of all kinds of meat at the table behind ours!

THE BOAT TOUR: Unfriendly guide not willing to say anything more than he had to and his English was very poor), most rooms were okay but my bathroom was the worst, the toilet did not flush (not even after they tried to repair it), the shower could not be switched off so water ran the entire night, very touristy and time-limited atmosphere of the sights (at least these were good), very tasty but not enough food served to us. Conclusion: the sights in Ha Long Bay are definately worth seeing but the experience on all the junk boats can not be guranteed to be good, not even on this boat which was more expensive and considered being a luxury option (130 USD). So best advice: take the local transport to Cat Ba Island via Haiphong and then book daytrips from Cat Ba Town!

12. Re: beware of dealing with fantasea and queen travel

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