We just booked a week in January 2014 and it is our family's first trip to Cuba. My husband and I are travelling with our two teenagers and have booked 2 rooms. But I read somewhere that there are family room (2 standard rooms with a connecting door). We would have much more peace of mind if we could get that. We booked through Air Canada Vacations but they didn't offer that room type. They put in a request but it is not guaranteed. Has anyone had success in requesting that prior to their trip? Were there any additional charges? I would contact the hotel but don't have an email address.