‘LUXURY’ Sahara Desert Camp booked through Specialist Morocco
Firstly, I think you should remove the word ‘luxury’ from your description – it is misleading. The facilities described in the brochure and on the Tripadvisor web site bore NO RESEMBLANCE whatsoever to the reality. NO solar panels for lighting or charging electrical appliance, no washing facilities, no en-suite toilet facilities – just a 4ft piece of canvas material separating the sleeping area from the toilet area – VERY POOR.
There is nothing luxurious about the following:
1. Flimsy plastic toilet frame held in place with a plastic bag, which would, and did, collapse unless you sat on it, which can be difficult for a man and with the bad lighting, it was very difficult to negotiate your way around this small area. In addition to the flimsy toilet frames, the only other items in this area were a bucket filled with sand with a ladle and a pedal bin in which to put your excrement. We had to ask for this to be removed the following day as this had not been done –not very pleasant or healthy after the heat of the day.
2. No washing facilities at all on arrival. We had to ask for hot water and Redouin produce a kettle of tepid water, which was just useless. We had to insist on hot water and eventually we got a bucket to wash in – HARDLY LUXURIOUS! The next day we got a plastic bowl.
3. The only lighting was two hand-held wind up torches and a wind-up lantern – none of these produced any decent lighting and in fact, because the shelving was open bars, which was totally useless, there was nowhere to put the lantern. We eventually obtained some candles and placed these on a saucer as the only form of lighting, however, we felt very unhappy in case these fell over and set the tent on fire.
4. We arrived tired and hungry and were told we could not eat until 9pm as there was a party of 54 students in the food tent and no room for us – this was VERY unsatisfactory. I cannot eat late at night because if keeps me awake.
5. We had to ask for another duvet as it was so cold and windy in the night. This was supplied but I would suggest they keep extra bedding in the tent.
6. The entrance to the tent had not been completed and there were tent poles left strewn outside, which also made the tent very dark inside during the day time.
7. Generally, the whole experience, other than the starlit sky at night, was wholly unsatisfactory, unpleasant and caused us quite a lot of stress – this is not what you expect when you come away on holiday.