We are arriving on the 30th of March (unfortunately only for one week!) and are hoping to e-mail our room requests as well.

Have you thought about phoning the hotel directly? Long distance is not that expensive from a home phone.

We have done that in the past with other resorts, the trick is sometimes to get someone with sufficient english to understand what it is you are asking. The phone number for RDC came with our

e-tickets: 011523292980226

But......I would be interested in an e-mail address as well and to know if anyone gets a response and their requests met!

Let us know how you make out.

karla.aguillón@decameron.com.mx

Is this the same person as karla.carlos@decameron....

(previous posts have given her e-mail as the customer relations person)?

Have you had successful experience with this e-mail address in getting specific requests met?

Thanks!

Just last month I used the guest services email address and had a response back the next day.

As to late check out, good luck with that one, we asked, and were actually asked to leave that day. They overbook this resort by at least 20%. We checked out at noon, as requested, our room was still empty at 4pm!

Does anyone having a working email address for RDC?

I used the website email three months ago w/ no response. I emailed karla.aguillon@decameron.com.mx three weeks ago...still no response.

Any help will be greatly appreciated.

Sorry ~ no help here. I've emailed a couple of times within the last few weeks and haven't heard anything back either.

April :)

Just bumping this one up-can anyone help? I'm there next month and I would like to be in block 5 or 6 if possible

You can contact them by telephone directly through long distance if you dial country code 52 and then 329 298 1136. Wait until the Spanish speaking automated voice and the press O to talk to an actual English speaking resort operator. If that doesnt work you can e mail directly to scottsbuceriastours@yahoo.com and we will call them for you directly from our office if you specify exactly what question you need answered. It seems like they are just a little slow responding and in the case of some wedding parties for example we use our bilingual staff to find out who can answer your questions..scott

Thankyou! I am from the UK, so I dont really want to phone from here as it would be really expensive!

We were there about a year and half ago. They never did respond to my email but they did put us where I requested - so I assumed they received, just never responded.

I think it's a little hit and miss and depends whats available at the time you arrive. If you aren't given a room in the location you prefer, you can always ask to change it when you check in. I'm sure they'd accomodate if there's a room open.